"I had a bad day before I checked in and the staff gave me a free upgrade. " More
27 Mar 2019 by Guest Relations Team
Dear Vix, Thank you for staying with us and thank you for the rating given. We hope you spent great time with us and your further travel plans include our property, again. We are looking forward to warmly welcoming you back. Best Regards, Guest Relations Team
29 Nov 2019 by Guest Relations Team
Dear Guest, Thank you very much for this outstanding review. We are happy to know that you have experienced a comfortable stay above your expectations and your feedback is highly appreciated. We look forward to welcoming you on your next stay with us. Best Regards, Guest Relations Team
11 Jul 2019 by Guest Relations Department
Dear Guest, Thank you for staying with us and thank you for the feedback. From the rating given, we see that we missed something in order to reach your full satisfaction. We would be obligated to you, if you share that we could improve for being able to provide you 5 out of 5 star vacation experience, as we strongly rely on our guests` opinion for updating and upgrading our services and products. We are looking forward to your next visit. Sincerely, Guest Relations Team
5 Jul 2019 by Guest Relations Team
Dear Guest, Thank you for staying with us and thank you for sharing your feedback on Expedia. We assure you that all of your comments will be transferred to the departments involved for taking it under consideration. We sincerely appreciate you for pointing out the high level of cleaning at our property and at the same time we would like to take the opportunity to apologize for the situation, described at your comment. Sincerely, Guest Relations Team
The following facilities will be closed during the winter:
INTERNATIONAL Hotel Casino & Tower Suites offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. Business amenities include a business centre, meeting rooms, and limo/town car service. A casino, a seasonal outdoor pool, and a fitness centre are also featured at the luxury INTERNATIONAL Hotel Casino & Tower Suites. An airport shuttle (available 24 hours), a shopping centre shuttle and a train station drop-off service are available for a fee. Free self parking is available. This 5-star Varna hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
INTERNATIONAL Hotel Casino & Tower Suites offers 325 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on request.
For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 10:00 AM.
INTERNATIONAL – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Executive Lounge – This beach fine-dining restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Bar 21 – This rooftop bar overlooks the pool and specialises in international cuisine. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
Le Cafe – This coffee shop specialises in international cuisine. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
24-hour room service is available.
An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.
The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
INTERNATIONAL Hotel Casino & Tower Suites offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
