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3.8 out of 5

"Hello everyone , we had stayed here at gouves water park for 10 days, the room was in need of updating the beds were uncomfortable, and pillows in nee ... " More

By a verified traveller on Mon 10 Jul 2017

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Hotel Description

Our customers tell us that they enjoy the helpful staff at Gouves Water Park Holiday Resort . During your stay, you're just a quick walk from Gouves Beach. Enjoy features like free breakfast and free WiFi in public areas, plus 3 restaurants. Built in 2003, this 5-star resort has 380 rooms over 3 floors. Free WiFi and furnished balconies are available in all rooms.

  • Air-conditioned rooms with furnished balconies, flat-screen TVs and fridges
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy Mediterranean cuisine at DIONYSOS, one of the property's 3 restaurants and 3 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the seasonal outdoor pool
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court and a playground
  • Just a 4-minute drive from Dinosauria Park and 6 minutes from Cretaquarium

Family Suite

Bed Count 4 Single Beds Maximum Occupancy 4 Max

Family Suite (Swim Up)

Bed Count 4 Single Beds Maximum Occupancy 4 Max

Superior Double Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Maisonette Swim Up

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Maisonette

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Double Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Gouves Water Park Holiday Resort ratings based on 4 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Gouves Water Park Holiday Resort

Everyone (3)
3 out of 5

Not a bad hotel but not 4 star

Pros: good location
Cons: staff need to challenge bad behaviour
Location: bit run down
Hello everyone , we had stayed here at gouves water park for 10 days, the room was in need of updating the beds were uncomfortable, and pillows in need of replacing , the restaurant had nice food , but sometimes it could be difficult to fight your way through the crowds not much manners from people, also small children running about spilling food and in general being rude and bad mannered , not all of these problems can be blamed on the hotel and of course it is up to parents to teach there children how to behave, the parents would just let there kids do anything and it was obvious that the small children did not feel comfortable because there mums and dads could not be bothered getting up from there b sides sending 3 year old kids to get food drinks is a no no, and when i said to a senior member of staff they said they had a rule that it was only children 8 and over that were allowed to get food drinks again this rule was not being enforced, the staff need to make sure that the rules for the all inclusive bands are enforced, as people were purchasing large vodkas whisky which they were not entitled to do , this made guests that had paid the extra 25 euros a day annoyed , what was the point ? paying the 25 euros when no one bothered checking the wrist bands, the hotel could be much better if some simple things were changed, staff must challenge bad behaviour, i saw a drunk man pick up his small child and launch him into the pool to the cheers of the crowd.

Posted by , from london on 10 Jul 2017

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4 out of 5

Posted by on 7 Oct 2019

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Comment from Hotel Management

8 Oct 2019 by GUEST RELATION TEAM

THANK YOU FOR YOUR FEEDBACK

4 out of 5

Posted by on 29 Sep 2019

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Comment from Hotel Management

8 Oct 2019 by GUEST RELATIONS TEAM

THANK YOU FOR YOUR FEEDBACK

4 out of 5
Globalement bien, le personnel très accueillant et sympa. Activités proposées à améliorer et entretiens de l’établissement aussi à améliorer.

Posted by on 7 Jul 2019

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About the Gouves Water Park Holiday Resort

Location Kato Gouves, Gouves, Crete Island 70014

All-inclusive Details

All-inclusive room rates at Gouves Water Park Holiday Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet meals, snacks and local beverages included

Not included

  • Motorised water sports
  • Sailboats
  • Scuba-diving excursions
  • Tennis racquets
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities
  • Gratuities
  • Taxes

  • Sailboats not included
  • Taxes not included
  • Tennis rackets not included
  • All meals served buffet style
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • Airport transfers not included
  • Gratuities not included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Motorised water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included

Property Features

Some rates at Gouves Water Park Holiday Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Gouves Water Park Holiday Resort offers its guests a complimentary water park, an outdoor tennis court, and a waterslide. There are 3 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces. A kids' pool, a seasonal outdoor pool, and spa services are also featured at the luxury Gouves Water Park Holiday Resort . A complete renovation of Gouves Water Park Holiday Resort was completed in November 2018. Smoking is allowed in designated areas at this 5-star Gouves resort.

  • 380 guestrooms or units
  • 3 levels
  • 33 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Built in 2003
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Heraklion (HER-Nikos Kazantzakis) (14.8 km / 9.2 mi)

Room Amenities

Gouves Water Park Holiday Resort offers 380 forms of air-conditioned accommodation with a hairdryer and free toiletries. Rooms open to furnished balconies. Flat-screen televisions come with satellite channels. This Gouves resort provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Private balcony (furnished)
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Housekeeping (daily)
  • Hairdryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7:30 AM to 10:00 AM.

DIONYSOS – This buffet restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner.

SMILE – This restaurant only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

PACIFIC – On-site theme restaurant. Reservations are required. Open selected days.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include an outdoor tennis court and a complimentary water park.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

Guests should note that spa treatments incur an extra charge.

The All inclusive rate plan does not include beverages after 11 PM; fees apply.

This property enforces a strict dress code in the restaurant.

Guests with dietary restrictions or food allergies should contact this property in advance.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Gouves Water Park Holiday Resort

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No rollaway/extra beds available
  • Property Registry Number – 1039K014A0193301
  • No lifts
  • No pets or service animals allowed
  • Debit cards
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gouves Park Holiday
  • Water Park Holiday Resort All Inclusive
  • Gouves Water Park Holiday All Inclusive
  • Water Park Holiday Resort
  • Gouves Water Park Holiday
  • Gouves Water Park Holiday Resort All Inclusive
  • Water Park Holiday All Inclusive
  • Water Park All Inclusive
  • Gouves Water Park Holiday Resort
  • Water Park Holiday
  • Gouves Park Holiday Resort
  • Gouves Water Park Inclusive
  • Gouves Water Park Holiday
  • Gouves Water Park Holiday Resort Resort
  • Gouves Water Park Holiday Resort Gouves
  • Gouves Water Park Holiday Resort Resort Gouves

You should know

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Pool access available from 10:00 AM to 6:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.