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"After we got the correct room our holiday was great. food was brilliant, rooms were spotless, grounds well kept, staff were very helpful with our enqu ... " More

By michael w. on Sat 12 Dec 2015

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Twin Room, Garden View

Bed Count 1 Full Bed Maximum Occupancy 4 Max
£205* Per night/room 24 Jun - 25 Jun

Family Room, Private Pool

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Double Sea Front Sharing Pool

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Suite Sharing Pool

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Family Suite Sharing Pool

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Junior Suite Garden View Sharing Pool

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the pool at Mitsis Rinela Beach Resort & Spa - All Inclusive. During your stay, you'll be close to Dinosauria Park. Features include free breakfast, free WiFi in public areas and free valet parking. This 5-star resort has 442 rooms over 2 floors. Free WiFi and free stocked minibars are available in all rooms.

  • Air-conditioned rooms with free minibar items, balconies and 24-hour room service
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at Main Restaurant, one of the property's 6 restaurants and 6 bars/lounges
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Treat yourself to manicures and pedicures, facials or aromatherapy at Zeen Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a fitness centre
  • Guests speak favourably about the beach and the helpful staff
  • 10 minutes by car from Heraklion Port and 13 minutes from Star Beach Water Park

Mitsis Rinela Beach Resort & Spa - All Inclusive ratings based on 13 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mitsis Rinela Beach Resort & Spa - All Inclusive

Everyone (4) Couples (6) Family (1)
5 out of 5

Great holiday relaxing

After we got the correct room our holiday was great. food was brilliant, rooms were spotless, grounds well kept, staff were very helpful with our enquires. a bit in the middle of no ware. but I like to sit round the pool & relax. met all my requirements. will visit again soon.

Posted by on 12 Dec 2015

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3 out of 5

Couple with friends

Lovely people from reception to departure, all friendly and helpful. Too crowded to get a chair after dinner or a beach/pool bed on a nice day unless you got a towel on one early ( very irritating) beach beds need reviewing as some were coming apart. Food ok but not kept hot and sometimes was well cooked but cold. Equipment seemed old and toaster was on last legs. Animation team not really interested but it was last week of season ( so?) beach is fantastic with a shallow shelf for bathing. Reasonable venue but have been to better Mitsis hotels.

Posted by on 6 Nov 2015

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5 out of 5

Great place for a long rest

We arived late on a saturday night & was given a pool view room. We had to stay in that room overnight until moved to a sea view room (which we paid extra for)the following day. The staff are excelent. The food is great. Will use this hotel agian & agian. Very impressed.

Posted by on 10 Sep 2015

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5 out of 5
Ein wunderschönes und kinderfreundliches Hotel. Die ganze Anlage ist top modern und sauber. Das gesamte Personal ist sehr freundlich und zuvorkommend. Das Essen war überall frisch und lecker.

Posted by , from Basel,Schweiz on 24 Oct 2020

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Comment from Hotel Management

25 Oct 2020 by Mitsis Rinela Beach Resort & Spa Team

Lieber Gast, vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr zu hören, dass Sie eine schöne Zeit bei uns im Hotel hatten. Die Zufriedenheit unserer Gäste liegt uns sehr am Herzen und steht im Fokus der täglichen Arbeit. Wir hoffen, dass Sie uns und der schönen Insel bald einmal wieder einen Besuch abstatten! Liebe Grüße aus Kreta. Mitsis Rinela Beach Resort & Spa Team

3 out of 5
Schöne Anlage. Die neuen Zimmer sind toll, die alten eher nicht, dort funktioniert zb. Die Klimaanlage wesentlich schlechter. Das Wasser hat einen echt üblen Nachgeschmack. kaffe salzig Und allgemein entspricht die Essensqualität definitiv keine, 5 Sterne Hotel. das war sehr enttäuschend.

Posted by on 2 Sep 2020

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Comment from Hotel Management

3 Sep 2020 by Guest Relations Team

Dear Guest, Thank you for choosing Mitsis Rinela Beach Resort & Spa for your vacation and for your feedback, your opinion is very important to us. We are sorry to hear that your experience at our hotel did not meet your expectations. All your remarks are taken into great consideration and we would like to assure you that every year our team develops and improves the facilities and services of the hotel in order to provide only comfortable stay for our guests. So we sincerely hope that you will give us another chance to fix your impression and to provide you with pleasant memories and only joyful emotions next time. Always at your disposal, Guest Relations Team

3 out of 5
Das Hotel hat eine wirklich schöne Anlage. Allerdings würde ich unbedingt die neuen Zimmern buchen, da dort die Klimaanlage wesentlich besser ist als in den alten Und die Einrichtung modern ist, im Gegensatz zu den älteren. Das Essen entspricht definitiv keinem 5 sterne Hotel. Wenig Abwechslung und geschmacklich nicht besonders. Der Kaffe ist salzig, crepes und waffel genauso. Das Wasser und allgemein die Getränke und Coctails haben einen Nachgeschmack von Poolwasser. Leider auch definitiv kein 5 Sterne Niveau und teilweise wirklich ungenießbar. schade !

Posted by , from Hamburg on 26 Aug 2020

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Comment from Hotel Management

28 Aug 2020 by Guest Relations Team

Dear Guest, Thank you for choosing Mitsis Rinela Beach Resort & Spa for your vacation and for your time spent on writing a review. We are proud to know that overall you stayed satisfied with our newly renovated outdoor area. We are sincerely sorry for any inconvenience you faced during your stay and would like to assure you that all your remarks are taken into great consideration as every day our team works hard in order to develop and improve services and facilities of the hotel so we can provide only comfortable stay and positive emotions for our guests, especially in such strange and hard touristic times. Our aim is to make each guest’s experience genuinely caring and welcoming with a warm Greek family spirit. You are always a welcome guest in our hotel and thank you very much for your feedback. Best Regards, Guest Relations Team

5 out of 5

Posted by on 20 Oct 2019

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Comment from Hotel Management

20 Oct 2019 by Guest Relations Department

Dear Guest, Thank you for choosing Mitsis Rinela Beach Hotel & Spa for your vacation and for your kind feedback. We are happy to know that we managed to provide you with an enjoyable and memorable stay and that you stayed satisfied with our hotel facilities and offered services. It would be an ultimate pleasure for us to have you back one day for another exciting experience. Best Regards, Guest Relations Team

4 out of 5

Posted by on 1 Oct 2019

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Comment from Hotel Management

9 Oct 2019 by Guest Relations Department

Dear Guest, Thank you for choosing Mitsis Rinela Beach Hotel & Spa for your vacation and for your kind feedback. We are happy to know that overall you stayed satisfied with our hotel facilities and offered services. We look forward to welcoming you again at our sunny resort. Best Regards, Guest Relations Team

4 out of 5
Je n'aime pas l"énorme salle à manger. Il faudrait plusieurs restauranrs plus petits, tels que la Taverne, avecbdes offres spécifiés.

Posted by on 15 Sep 2019

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Comment from Hotel Management

18 Sep 2019 by Guest Relations Department

Dear Guest, Thank you for choosing Mitsis Rinela Beach Hotel & Spa for your vacation and for your feedback. We are proud to know that overall you stayed satisfied with our hotel facilities and offered services. We would like to assure you that your remark is taken into serious consideration and every year our team works hard in order to develop and improve services and facilities of the hotel so we can provide only comfortable stay for our guests. It would be an ultimate pleasure for us to have you back one day for another exciting experience. Best Regards, Guest Relations Team

3 out of 5
Henkilökunta, ruokailut ok, meteli todella kova, huoneeseen kuului kaikki

Posted by on 23 Apr 2019

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Comment from Hotel Management

24 Apr 2019 by Guest Relations Department

Dear Guest, Thank you for choosing Mitsis Rinela Beach Hotel & Spa for your vacation and for your time spent on writing a review, your feedback is very important to us. We would like to assure you that your remarks are taken into consideration. Every year our team develops and improves the facilities and services of the hotel in order to provide comfortable stay so you can feel like at home with us. Come to us more often and we will delight you every time with our Greek hospitality. Best Regards, Maryana Luzakova Guest Relations Department

About the Mitsis Rinela Beach Resort & Spa - All Inclusive

Location Kokini Hani, Gouves, Crete Island 71500

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Water activities

  • Rowing/canoeing

Land activities
  • Tennis

Lessons/classes/games
  • Aerobics
  • Pilates
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • On-site live performances

Not included

  • Motorised water sports
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Transport to off-site activities
  • Gratuities
  • Taxes

  • Rowing/canoeing included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Taxes not included
  • Buffet and à la carte dining
  • Additional gratuities accepted
  • Gratuities not included
  • Tennis included
  • Childcare not included
  • Motorised water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Transport to off-site activities not included
  • All on-site activities, facilities and equipment included
  • All non-motorised water sports included
  • On-site live performances included
  • Room service not included

Property Features

Mitsis Rinela Beach Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Simply step outside to unwind on the property's beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Mitsis Rinela Beach Resort & Spa - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a free kid's club, a kids' pool and outdoor tennis courts. Free self parking and valet parking are available. This 5-star Gouves property is smoke free.

  • 442 guestrooms or units
  • 2 levels
  • 33 buildings
  • 6 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 6 bars or lounges
  • Buffet breakfast (free)
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Locker space

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Heraklion (HER-Nikos Kazantzakis) (10.4 km / 6.5 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Mitsis Rinela Beach Resort & Spa - All Inclusive offers 442 forms of air-conditioned accommodation with free minibar items and a safe. Rooms open to balconies. 32-inch Flat-screen televisions come with satellite channels. Bathrooms include a bath, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Private balcony
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Bathtub
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.

Main Restaurant – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open 24 hours.

Chinese Restaurant – This theme restaurant specialises in Chinese cuisine and only serves dinner. Reservations are required. Open daily.

Taverna Restaurant – This beach theme restaurant specialises in Mediterranean cuisine and serves brunch, lunch and dinner. Reservations are required. Open daily.

Beach BBQ Corner – This restaurant specialises in barbecue and is located on the beach. Open daily.

Traditional Greek pies – This restaurant specialises in local cuisine. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Bicycle rentals nearby
  • Boat tours nearby
  • Fitness classes on site
  • Beach volleyball on site
  • Waterskiing on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Spa Services

Zeen Spa has massage/treatment rooms. Services include sports massages, facials, detox wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy, reflexology and thalassotherapy.

The spa is open daily.

  • Reflexology
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Detoxification wrap
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property offers health screenings for COVID-19. PCR screening is available for EUR 25 per person. Guests should contact the front desk upon arrival to schedule departure health screenings.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Mitsis Rinela Beach Resort & Spa - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No lifts
  • Property Registry Number – 1039K015A0018900
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Mitsis Beach
  • Mitsis Beach Resort
  • Mitsis Rinela
  • Mitsis Rinela Beach Chersonissos
  • Mitsis Rinela Resort
  • Rinela
  • Rinela Beach
  • Rinela Beach Mitsis
  • Rinela Beach Resort
  • Rinela Mitsis
  • Mitsis Rinela Beach Resort Gouves
  • Mitsis Rinela Beach Resort
  • Mitsis Rinela Beach Gouves
  • Mitsis Rinela Beach Resort All Inclusive
  • Mitsis Rinela Beach Resort All Inclusive Gouves
  • Mitsis Rinela Beach All Inclusive Gouves
  • Mitsis Rinela Beach All Inclusive
  • Mitsis Rinela Beach Resort Spa All Inclusive
  • Mitsis Rinela Inclusive Gouve
  • Mitsis Rinela Beach Resort Spa All Inclusive
  • Mitsis Rinela Beach Resort & Spa - All Inclusive Gouves

You should know

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

For the benefit of our customers, we have provided a rating based on our ratings system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.