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"Staff very helpful. Pillows have seen better days, flat and too small. " More

By a verified traveller on Sun 06 Oct 2019

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Standard King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
£36* Per night/room 1 Nov - 2 Nov

Standard Twin Room, 2 Double Beds

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, 2 Double Beds

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Hotel Description

Urban Hotel Grantham's great location gets high marks from our customers. During your stay, you'll be close to St. Wulfram's Church. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa. Built in 1990, this 4-star hotel has 89 rooms over 2 floors. Free WiFi and LCD TVs are available in all rooms.

  • All rooms offer 24-hour room service, LCD TVs and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Enjoy garden views while dining at Urban Bar and Grill
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with massages, facials or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the pool and the size of the guestrooms
  • Just a 4-minute drive from Ellys Manor House and 10 minutes from Wyndham Park
  • Cats and dogs welcome for a fee (restrictions apply)

Urban Hotel Grantham ratings based on 17 verified reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Urban Hotel Grantham

Everyone (15) Couples (2)
1 out of 5
Honestly the worst hotel imaginable - would highly recommend against staying here! Upon check in, no one at reception and had to walk round the hotel for 20 minutes seeking someone to check us in. The room was then extremely grubby - insects in the bathroom and on the curtains with dirt visible on the cabinets too. Then to top things off, someone drunkenly banging on our door at 2am for a long time screaming and shouting in the corridor which woke us up. Upon telling the receptionist our issues at check out, were just told “ah okay”. Do not stay here guys!!!!

Posted by , from London on 13 Aug 2020

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4 out of 5
Staff very helpful. Pillows have seen better days, flat and too small.

Posted by on 6 Oct 2019

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Comment from Hotel Management

7 Oct 2019 by Rajat Bhatia

Thank you for your feedback regarding your recent stay with us. i have taken your comments on board and will be looking into this. We look forward to welcoming you back in the future. Kind Regards Rajat Bhatia General Manager

4 out of 5
Nice pool,bit on small side for size of hotel.close to council shops that are just around the corner of hotel,close to A1.

Posted by on 29 Aug 2019

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Comment from Hotel Management

30 Aug 2019 by Rajat Bhatia

Thank you for your feedback regarding your recent stay with us at The Urban Hotel. We look forward to welcoming you back in the near future. Kind Regards Rajat Bhatia General Manager

3 out of 5

Posted by on 23 Aug 2019

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Comment from Hotel Management

26 Aug 2019 by Rajat Bhatia

Thank you for your feedback. we look forward to welcoming you back in the near future. Kind Regards Rajat Bhatia General Manager

4 out of 5

Posted by on 25 Jul 2019

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Comment from Hotel Management

7 Aug 2019 by Rajat Bhatia

Thank you for your feedback

4 out of 5

Posted by on 26 Mar 2019

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3 out of 5

Posted by on 12 Jan 2019

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5 out of 5
Friendly staff, great facility as had pets with me too. All made welcome

Posted by on 17 Dec 2018

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4 out of 5

close to town

hotel needs decorating spa to small that also need a refurb . when on a spa break it should be over 18 that to me what a spa break is

Posted by , from notti gham on 6 Feb 2018

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3 out of 5

Functional

Acceptable, Staff were arguing in the lobby, it took several attempts to reauthorise my room key after a night out costing me many trips up and down stairs at well past my bedtime. TV remote did not work and I didn't get a replacement. Called reception from my room to book a taxi. No answer for a full 5 minutes trying a few times.

Posted by , from Norwich on 4 Sep 2017

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Renovations + Closures

The following facilities or services will be unavailable from August 28 2020 to January 01 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Sauna
  • Hot tub
  • Swimming pool

Property Features

Urban Hotel Grantham offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A kids' pool, a hot tub, and a sauna are also featured at the family-friendly Urban Hotel Grantham. Self parking is free. This 4-star Grantham hotel is smoke free.

  • 1 building
  • 89 guestrooms or units
  • 2 levels
  • Built in 1990
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: East Midlands (EMA) (59 km / 36.7 mi)
  • Train station: Grantham Station (2.8 km / 1.7 mi)
  • Parking: Free self parking

Room Amenities

Urban Hotel Grantham offers 89 forms of accommodation with coffee/tea makers and a hairdryer. 32-inch LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Grantham hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 9:30 AM.

Urban Bar and Grill – Overlooking the garden, this restaurant serves breakfast, lunch and dinner. A children's menu is available.

Lounge Bar – Overlooking the garden, this lobby lounge serves brunch, lunch, dinner and light fare.

24-hour room service is available.

Nearby Activities

An indoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Mountain biking nearby
  • Rafting nearby
  • Waterskiing nearby
  • Golfing nearby
  • Sailing nearby

Spa Services

The on-site spa has massage/treatment rooms. Services include facials and manicures and pedicures.

  • Manicures and pedicures
  • Facial treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per night.

Pet Policy

  • Pets: GBP 10 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 66 lb)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 9.99 per person (approximately)
  • Pet fee: GBP 10 per pet, per night
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grantham Ramada
  • Ramada Grantham
  • Ramada Hotel Grantham
  • Urban Hotel Grantham
  • Urban Grantham
  • Ramada Grantham Hotel Grantham
  • Urban Hotel Grantham Hotel
  • Urban Hotel Grantham Grantham
  • Urban Hotel Grantham Hotel Grantham

You should know

  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.