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3.6 out of 5

"Single glazed windows very drafty, extractor van in bathroom very noisy, unable to charge a phone as plug sockets too low. " More

By a verified traveller on Sun 17 Mar 2019

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Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£39* Per night/room 9 Aug - 10 Aug

Standard Room, 1 Double Bed, Non Smoking, View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Apartment, 1 Double Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Non Smoking, View

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hotel Description

The spacious rooms at St James Hotel, Sure Hotel Collection by Best Western get high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Grimsby Minster. Features include free WiFi in public areas and free self-parking, plus breakfast (surcharge). Built in 1972, this 3-star hotel has 84 rooms over 3 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • All rooms offer 24-hour room service, flat-screen TVs and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests have great things to say about the location and the size of the guestrooms
  • Steps from Grimsby Minster and 9 minutes on foot from Freshney Place Shopping Centre
  • Airport shuttle service available for a fee

St James Hotel, Sure Hotel Collection by Best Western ratings based on 9 verified reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for St James Hotel, Sure Hotel Collection by Best Western

Everyone (6) Couples (1) Business (1) Family (1)
1 out of 5
Rooms not worth the rates,old tired and not satisfactory,whilst waiting to complain another customer was filling in a form about microwave meals,dont know what that was all about.

Posted by on 8 Oct 2019

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4 out of 5
Single glazed windows very drafty, extractor van in bathroom very noisy, unable to charge a phone as plug sockets too low.

Posted by on 17 Mar 2019

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4 out of 5

Pleasantly Pleased

Pros: Location, Friendly and pleasant staff.
Cons: Decor
Location: Town centre, St James Square & Minster
A very nice hotel with rooms that look over St. James Minster in St James Park. Very close to everything but not overly noisy. The staff were very helpful and this hotel had real value for money.... Twinings tea, Coffee, hot chocolate and yummy biscuits. The room itself was a bit dated, not like the one pictured in the photos wallpaper missing in places and could have done with a paint. Bathroom very small but it was clean and ok for a one night stay. For the price we paid (just under £50 for 3 for one night, we couldn't grumble and would definitely stay there again. The week before we stayed at the Beeches and paid a lot more for a really poor quality and dirty room run by the folk from fawlty towers, who charged us £10 extra on our card without informing us for a child when we had booked for 3 in the first place. Definitely go with St James. Nicer hotel and much better staffed. (Y) thumbs up x

Posted by on 5 Sep 2017

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4 out of 5

Good value very convenient

Helpful staff. Bit of noise from city centre revellers early hours but inevitable in tissue location!

Posted by , from Hull on 17 Jul 2017

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5 out of 5

No problems

Pros: ebookers
Cons: Beds and pillows harder than i'm used to
Location: Excellent location, right in town centre
Stayed here for 2 nights, staff were excellent, spoke to "Kyle" a couple of times, he was extremely helpful, room was clean, would recommend this hotel with no problem.

Posted by on 24 Jun 2017

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5 out of 5

Nice hotel good location.

Second time we have started here. A very good hotel. Great location. Friendly staff. And nice restaurant. Would recommend this hotel to anyone. Sure we will be back.

Posted by , from Scunthorpe north Lincolnshire. on 15 May 2017

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4 out of 5

weekend stay

Pros: Not far to town on doorstep,not 0.7miles as some websites say.
Cons: Staff
Location: Plenty shops,pubs,nice folk,very friendly.
Room was clean and comfortable.Staff requires training as don't know how to communicate with each other.Night porter took ages to let us in,when I asked what had taken him the time he said bar was packed,looked in and a whole 3 people in there!! Cant understand why staff are telling customers to go to Cleethorpes for a night out and not Grimsby,surely they should be promoting the town and get customers to come back and not stay at Cleethorpes.

Posted by , from Bridlington on 9 Aug 2016

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1 out of 5

Breakfast double charged

They charged breakfast even after phone confirmation that £80 per night with include breakfast. however in check-out another £10 for breakfast - Additional £40 as I stayed 4 nights .. very disappointed!

Posted by on 17 Aug 2014

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4 out of 5

Posted by on 20 Aug 2019

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About the St James Hotel, Sure Hotel Collection by Best Western

Location St James Square, Grimsby, England DN31 1EP

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of St James Hotel, Sure Hotel Collection by Best Western, you'll find tour or ticket assistance, multilingual staff, and karaoke. WiFi is free in public spaces. The business-friendly St James Hotel, Sure Hotel Collection by Best Western also features concierge services, laundry facilities, and dry cleaning/laundry services. Self parking is free. You'll have access to the health club at a partner property. This 3-star Grimsby hotel is smoke free.

  • 84 guestrooms or units
  • 3 levels
  • Built in 1972
  • Karaoke
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hull (HUY-Humberside) (23 km / 14.3 mi)
  • Train station: Grimsby Town Station (0.4 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

St James Hotel, Sure Hotel Collection by Best Western offers 84 forms of accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Grimsby hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 9:30 AM.

Late-night fare is available from 24-hour room service.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser

Contactless check-in and contactless check-out are available

Individually wrapped food options are available for breakfast

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The hotel restaurant does not serve dinner on Fridays and Saturdays in the month of December.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 12.95 for adults and GBP 5.00 for children (approximately)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • St. James Grimsby
  • St. James Hotel Grimsby
  • Corus St James Hotel
  • St James Hotel, Sure Hotel Collection by Best Western Hotel
  • St James Hotel, Sure Hotel Collection by Best Western Grimsby

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.