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4.4 out of 5

"Not more then good average. Bad smell in stair house and floor due to insufficient air circulation. Good restaurant "Adlerhorst" and rich braekfest ch ... " More

By Blaesi on Mon 25 Feb 2013

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Double Room (Standard Nova)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£324* Per night/room 30 Aug - 31 Aug

Double Room (Premium)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Junior Studio Suite

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Single Room (Budget Nova)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Suite (Eiger)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Double Room (Standard)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

The free breakfast at Sunstar Hotel Grindelwald gets good marks from our customers. During your stay, you're just a quick walk from First Cable Car. Enjoy features like free WiFi in public areas and free train pick-up service, plus 2 restaurants. This property offers pet-friendly amenities, such as food and water bowls.

  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy international cuisine while dining at Ambiance
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with body treatments, facials or manicures and pedicures at Wellnessbereich
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Steps from First Cable Car and 6 minutes on foot from Pfingstegg Cable Car
  • Free train station pick-up shuttle service
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Sunstar Hotel Grindelwald ratings based on 60 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sunstar Hotel Grindelwald

Everyone (32) Couples (10) Family (10) Friends (1)
5 out of 5

Posted by on 29 Apr 2019

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4 out of 5

Good average

Not more then good average. Bad smell in stair house and floor due to insufficient air circulation. Good restaurant "Adlerhorst" and rich braekfest choice. Not much entertainment. Wellness area is good and clean, but mixed naked use of hotroom and sauna is not very helpful.

Posted by on 25 Feb 2013

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5 out of 5
Alles gut, personal sehr freundlich

Posted by on 8 May 2022

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4 out of 5
Das Personal ist sehr nett. Das Zimmer ist etwas in die Jahre gekommen. Preis/Leistung stimmt nicht ganz.

Posted by on 31 Mar 2022

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5 out of 5
Sehr gut

Posted by on 18 Mar 2022

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5 out of 5

Posted by on 20 Feb 2022

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4 out of 5

Posted by on 17 Jan 2022

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4 out of 5
Nichts spezielles

Posted by on 28 Dec 2021

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4 out of 5

Posted by on 28 Dec 2021

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5 out of 5
Die Lage ist optimal, auf Kundenwünsche geht man bestmöglichst ein und Preis / Leistung stimmen Mir persönlich fehlt der Wirlpool :-)

Posted by on 23 Dec 2021

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About the Sunstar Hotel Grindelwald

Location Dorfstrasse 168, Grindelwald, BE 3818

Property Features

Sunstar Hotel Grindelwald offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 5920 square feet (550 square metres) and includes conference centres. A sauna, spa services, and a terrace are also featured at the business-friendly Sunstar Hotel Grindelwald. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Grindelwald hotel is smoke free.

  • 219 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 dining venues
  • 5920 sq ft of conference space
  • 550 sq. m of conference space
  • Built in 1971
  • Buffet breakfast (free)
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Grindelwald Station (0.7 km / 0.4 mi)
  • Property shuttles: Free train station pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

Sunstar Hotel Grindelwald offers 219 accommodations with free minibar items and espresso makers. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

  • Stocked minibar (free)
  • Flat-screen television
  • Cable channels
  • Espresso maker
  • Hypo-allergenic bedding
  • Pillow options
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Heating
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Desk chair

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.

Ambiance – This restaurant specialises in international cuisine and serves breakfast and dinner.

Adlerstube – This restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open daily.

Bar – On-site bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Parasailing nearby
  • Hiking/biking trails on site
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Playground on site
  • Sledding nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Mountain climbing nearby
  • Ski lessons available nearby
  • Ski equipment rentals on site
  • Sailing nearby

Spa Services

Wellnessbereich has 2 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Sauna in spa
  • Number of treatment rooms 2
  • Steam room in spa
  • Minimum age to access spa is 16
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Stair-free path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Sunstar Hotel Grindelwald offers transfers from the train station. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 75.0 per night.

Pet Policy

  • Pets: CHF 25 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve rollaway/extra beds

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express, JCB International, Eurocard and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; guests are provided with hand sanitiser; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Day (25 December) Gala Dinner per adult: CHF 82
  • Christmas Day (25 December) Gala Dinner per child: CHF 26 (from 6 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: CHF 132
  • New Year's Eve (31 December) Gala Dinner per child: CHF 26 (from 6 to 11 years old)
  • A tax is imposed by the city: CHF 4.70 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CHF 15 per night (in/out privileges)
  • Nearby parking fee: CHF 10 per day (164 ft away)
  • Pet fee: CHF 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grindelwald Sunstar
  • Hotel Grindelwald Sunstar
  • Hotel Sunstar Alpine Grindelwald
  • Sunstar Alpine
  • Sunstar Alpine Grindelwald
  • Sunstar Alpine Hotel Grindelwald
  • Sunstar Grindelwald
  • Sunstar Grindelwald Hotel
  • Sunstar Hotel Grindelwald
  • Sunstar Alpine Hotel
  • Sunstar Hotel
  • Sunstar Grindelwald
  • Sunstar Hotel Grindelwald Hotel
  • Sunstar Hotel Grindelwald Grindelwald
  • Sunstar Hotel Grindelwald Hotel Grindelwald

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.