7 May 2019 by María Belén
Dear guest, Thank you for stay with us and for taking your time to rate our services. We are so glad to know you enjoyed our facilities and our staff was so helpful and friendly. We hope to see you again on your next visit to Guayaquil. Best regards,
Due to COVID-19, this property’s food and beverage options may be limited.
Grand Hotel Guayaquil, Ascend Hotel Collection offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 9149 square feet (850 square metres) and includes conference centres. A rooftop terrace, spa services, and tour or ticket assistance are also featured at the family-friendly Grand Hotel Guayaquil, Ascend Hotel Collection. A free shuttle from the airport to the hotel is free (available 24 hours). Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Grand Hotel Guayaquil, Ascend Hotel Collection was completed in October 2019. This 4-star Guayaquil hotel is smoke free.
Available in all rooms: Free WiFi , WiFi (surcharge)
Available in some public areas: Free WiFi
Valet parking (surcharge) , Parking (limited spaces)
Grand Hotel Guayaquil, Ascend Hotel Collection offers 181 forms of air-conditioned accommodation with minibars and a safe. Guests can surf the web using complimentary wireless Internet access. Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
Guests are served a free buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:00 AM to 10:30 AM.
La pepa de oro – This family restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
La Tortuga – This bar specialises in international cuisine and only serves dinner. Open daily.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include Swedish massages, facials, body scrubs and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve access to the heated pool. This property accepts credit cards, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global) and Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.