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"The hotel had expensive meal options, aside from the ample breakfast offered, which we enjoyed in a variety of settings. Rather than the meal plan on ... " More

By David22 on Wed 24 Feb 2016

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Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
£207* Per night/room 6 Oct - 7 Oct

Two Bedroom Master Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Room, Partial Sea View (2 Adults + 1 Child)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Master Suite One Bedroom Resort View (2 adults+2 children)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Master Suite One Bedroom Resort View (2 adults+1child)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the pool at Gran Melia Palacio de Isora. During your stay, you're just a quick walk from Alcala Beach. Enjoy features like free WiFi in public areas, plus 3 outdoor pools and 7 restaurants. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy international cuisine with garden views at Pangea Food Market, one of the property's 7 restaurants and 5 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to deep-tissue massages, body wraps or manicures and pedicures at Spa by Clarins
  • Services include babysitting, a kids' club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
  • Guests speak favourably about the quiet location and the pool
  • Just a 1-minute drive from Alcala Beach and 8 minutes from Los Gigantes Marina
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Gran Melia Palacio de Isora ratings based on 25 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Gran Melia Palacio de Isora

Everyone (7) Couples (11) Family (3) Other (1)
5 out of 5

Posted by on 3 Mar 2020

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Comment from Hotel Management

6 Mar 2020 by Alejandro Naranjo - Guest Experience Manager

Dear guest, Thank you for choosing our Gran Meliá Palacio de Isora for your holiday at Tenerife and for the time spent to share your review. We hope that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. We are looking forward to welcoming you soon. Kind regards,

4 out of 5

Family holiday

very good hotel. lots to do for kids and adults alike. When it got busy we struggled to get a sun bed which was a bit of a pain and children's bed wasn't the best. but all in all had a good holiday.

Posted by on 4 Jun 2014

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4 out of 5

B&B is best

This is a fine resort hote- one that seeks to occupy and fill all your time enjoyably. Plenty of activities and facilities if that is what you want. My wife for example got great value out of the fitness classes. We just did b & b but gave the hotel a go for lunch on dinner the first day. Mistake. Various postings have warned about the food and they are right in our experience. Bland and rushed, the type of stuff you think kids will only eat so that is what you give them. They get the buffet breaking right so they can do it if they want to- so this is the best argument against all inclusive. The hotel is located on the edge of Alcala, an unlovely breeze block and cement large village. However, the village has a number of very good eating options which means a drive along very windy roads is avoided. These restaurants obviously thrive on the outflow not overflow from the hotel. Rooms are cleverly designed, and staff are very helpful, red glove service is attentive and effective, with discreet and non- pushy up selling. Won't go back but enjoyed the hotel and think Melia can do a completely good job if they want to .

Posted by on 11 Jan 2014

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5 out of 5

Winter Break

Fantastic hotel, friendly staff and great surroundings. Will definitely be going back!

Posted by on 5 Feb 2013

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5 out of 5

Relaxing couple vacation

The hotel had expensive meal options, aside from the ample breakfast offered, which we enjoyed in a variety of settings. Rather than the meal plan on offer within the big complex, we opted instead to go to restaurants in town. It was within a 10 minute walk, high quality, and much more reasonably priced. The hotel rooms were large and comfortable. WiFi quality was good, though it would have been better if one didn't have to go through a daily ritual of reconfirming the userid and password in a web form to unlock access (again).

Posted by on 24 Feb 2016

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4 out of 5

Posted by on 16 May 2021

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4 out of 5

Posted by on 29 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by Maria Campos - Guest Experience Manager

Dear guest, Thank you for choosing our Gran Meliá Palacio de Isora for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. We are looking forward to welcoming you soon. Kind regards,

5 out of 5
Wir traffen ein hammermässiges Hotel an . Das Personal das Essen das Ambiente war einfach super. Wir sind sicher nicht das letzte mal dort werden aber sicher nächstes mal ein Auto mieten um die tolle Insel besser kennen zu lernen .

Posted by on 11 Aug 2018

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Comment from Hotel Management

27 Aug 2018 by Álvaro Cons Guest Experience Manager

Dear Guest, We would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experiences. We remain at your complete disposal for any further assistance. Best regards,

3 out of 5
Hotelanlage ist wirklich schön; inkl. Poolbereich. Strandzugang gibt es, aber zum Baden nicht gerade ideale Lage des Hotels am Meer. Viele Kinder im Hotel. Etwas störend war die sehr strikte Organisation des ganzen Hotelbetriebes. So konnte in den Hotelrestaurant nur mit vorheriger Reservation gegessen werden - ansonsten war nur das Buffet am Abend geöffnet; allerdings mit sehr vielen Familien und hohem Preis, da halt Buffet. Die Öffnungszeiten des Pools waren nicht gerade lange (10:00 bis 18:00 Uhr). So konnte nach einem Tagesausflug auf der Insel nicht mal am Abend eine Abkühlung im Pool getätigt werden - was sehr schade ist und bei einem 5 Stern Hotel nicht der Fall sein sollte. Hotel allgemein sehr schön - in der Hauptsaison wie überall sehr viele Leute - und Kinder sollte man nicht hassen.

Posted by , from Schweiz on 7 Aug 2018

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Comment from Hotel Management

25 Aug 2018 by Álvaro Cons Guest Experience Manager

Dear Renate, We would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Gran Meliá Palacio de Isora for your holiday. However, we regret if in some aspects our offer did not meet your expectations and you may rest assured that we will take into consideration your feedback in order to improve in our proposal to the continuous amelioration of our services. The entire team is looking forward to having the pleasure to welcome you at Gran Meliá Palacio de Isora. Best regards

2 out of 5

leere Balibetten, volle Sonnenliegen eng gepresst

Pros: Strandpromenade ist herrlich
Cons: Ja, Hierarchien mit Zoneneinteilung der Kunden beim Frühstück und Abendesse abschaffen. Keine Balibetten die eh kaum jemand nutzt!
das Essen war nicht mehr gut, war vor 3 Jahren viel viel besser

Posted by on 8 Apr 2018

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Comment from Hotel Management

14 Apr 2018 by Álvaro Cons Guest Experience Manager

Dear Guest, I would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Gran Meliá Palacio de Isora for your holiday. We regret if, in some aspects, your stay with us did not meet your expectations due to the situations you described regarding our gastronomic offer. Please do not hesitate that we will keep working in the aspects you mentioned, in order to be able to fully satisfy all our guests. Beside this, we heartily hope that you have enjoyed an overall pleasant stay with us and we are looking forward to welcoming you to Gran Meliá Palacio de Isora. Kind regards,

All-inclusive Details

All-inclusive room rates at Gran Melia Palacio de Isora are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Gran Melia Palacio de Isora are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Gran Melia Palacio de Isora offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a waterslide. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. You'll find a business centre on site. Event space at this resort measures 12917 square feet (1200 square metres) and includes conference rooms. A kids' pool, a health club, and a hot tub are also featured at the luxury Gran Melia Palacio de Isora. For a fee, parking is available. This Mediterranean Guia de Isora resort is smoke free.

  • 578 guestrooms or units
  • 5 levels
  • 4 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • 12917 sq ft of conference space
  • 1200 sq. m of conference space
  • Built in 2008
  • Deli
  • Supervised kid's activities (free)
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Gran Melia Palacio de Isora offers 578 air-conditioned accommodations with laptop-compatible safes and complimentary dressing gowns. Rooms open to furnished balconies or patios. Beds feature premium bedding. 32-inch Flat-screen televisions come with satellite channels. Bathrooms include slippers, complimentary toiletries and hairdryers. This Guia de Isora resort provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Private balcony or patio (furnished)
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Luxury bedding
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout curtains
  • Air conditioning

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

Pangea Food Market – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting).

Nami Asian Bistro – This restaurant specialises in Asian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

L´Olio Trattoria & Pizza – Overlooking the ocean and pool, this theme restaurant specialises in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.

Agave – This poolside theme restaurant specialises in Mexican cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Oasis Mediterranean – This poolside restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor tennis courts and a health club are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, a sauna and a fitness centre.

Guests aged under 16 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Bicycle rentals nearby
  • Segway rental/tour on site
  • Boat tours nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Spa by Clarins has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Guests age 6 and older are required to provide documentation of recent travel history (such as showing passport immigration stamps) and a complete a health declaration (PCR screening for COVID-19, issued within 72 hours before arrival in the Canary Islands) during check-in. Residents of the Canary Islands and guests that have stayed within the Canary Islands for 14 days prior to check-in are exempt from this requirement.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 30 per pet (varies based on length of stay)
  • Maximum 1 per room (weight limit: 22 lbs)
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards, debit cards and cash

This property uses a grey water recycling system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. This property uses a grey water recycling system. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and Stay Safe with Meliá (Meliá) guidelines.

  • Grey water recycling system
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Stay Safe with Meliá (Meliá)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 25 for adults and EUR 10 for children (approximately)
  • Self-parking fee: EUR 10 per night
  • Pet fee: EUR 30 per pet (varies based on length of stay)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gran Melia Palacio
  • Gran Melia Palacio Hotel
  • Gran Melia Palacio Hotel Isora
  • Gran Melia Palacio Isora
  • Gran Melia Guia De Isora
  • Gran Melia Palacio De Isora Hotel Alcala
  • Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
  • Palacio De Isora Gran Melia
  • Gran Meliá Palacio Isora Hotel Guia de Isora
  • Gran Meliá Palacio Isora Hotel
  • Gran Meliá Palacio Isora Guia de Isora
  • Gran Meliá Palacio Isora
  • RedLevel At Gran Melia Palacio De Isora Guia Tenerife
  • Gran Melia Palacio de Isora
  • Gran Meliá Palacio Isora Resort Guia de Isora
  • Gran Meliá Palacio Isora Resort
  • Gran Meliá Palacio de Isora
  • Gran Melia Palacio de Isora Resort
  • Gran Melia Palacio de Isora Guia de Isora
  • Gran Melia Palacio de Isora Resort Guia de Isora

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO Sustainable Tourism Pledge
  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.