30 Apr 2019 by Maria Campos - Guest Experience Manager
Dear Guest, Thank you for selecting Red Level at Gran Meliá Palacio de Isora for your holiday in Tenerife as well as for sharing your review. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We place great importance in providing our guests with great experiences so we truly appreciate your compliments on our location and service provide by our team. We hope to welcome you soon for your next holiday in Tenerife. Kind regards,
2 Apr 2019 by Maria Campos-Guest Experience Manager
Dear Guest, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday to Tenerife. We hope that you enjoyed a relaxing and pleasant stay with us, since our guests’ satisfaction is our most important goal. We are looking forward to welcoming you soon. Kind regards,
7 Oct 2018 by Maria Campos, GEX Experience Manager.
Dear Guest, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. We would like to thank you for your important feedback that help us to keep improving our services and we hope to welcome you soon for your next holiday in Tenerife. Kind regards
26 Feb 2018 by Álvaro C. Guest Experience Manager
Cher Client, Nous voulons vous remercier pour avoir choisi notre hôtel Red Level at Gran Meliá Palacio de Isora pour votre séjour á Tenerife et pour avoir pris le temps de laisser votre commentaire sur Expedia. Merci pour votre gentillesse en parlant de nos installations, les piscines et l'emplacement de notre hôtel. Nous sommes heureux que vous ayez passé un agréable séjour dans nos installations. Nous serions enchantés de vous donner une nouvelle bienvenue à Gran Meliá Palacio de Isora. Salutations distinguées,
28 Jan 2018 by Álvaro Cons
Dear René, Thank you for choosing our Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a relaxing and pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated the service provide by our team, our rooms and facilities, created for each of our guests to find their made-to-measure experience, as well as our Open Bar time at Red Level. We are looking forward to welcoming you soon. Kind regards, Álvaro Cons Guest Experience Manager
4 Jan 2018 by Álvaro Cons Guest Experience Manager
Dear JB, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife and for sharing your feedback with the travelers of Expedia. We regret if your stay with us did not meet your expectations due to the situations you described regarding the cleanliness of the room and some of our waiters. I would like to assure you that your comments have already been forwarded to our team, since it was not in our intention in any way to give our guests the perception you described. Please do not hesitate that we will keep working in the aspects you mentioned, in order to be able to fully satisfy our guests. Beside this, we would like to thank you for your kind comment about Leo, you may rest assured that I will forward your positive feedback and he will be glad to know that his aim to service was appreciated. We are looking forward to welcoming you to Gran Meliá Palacio de Isora. Kind regards, Álvaro Cons Guest Experience Manager
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At RedLevel at Gran Meliá Palacio de Isora - Tenerife, you can cool off in one of the 3 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, A beach bar, and A bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers outdoor tennis courts, a hot tub and a steam room. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Free self parking and valet parking are available. This 5-star Guia de Isora hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking , Free parking nearby
RedLevel at Gran Meliá Palacio de Isora - Tenerife offers 110 forms of air-conditioned accommodation with iPod docking stations and minibars. This accommodation is furnished with single sofa beds. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, a complimentary bathrobe, complimentary slippers and designer toiletries. This Guia de Isora hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests are served a free buffet breakfast daily from 8 AM to 11 AM. An additional breakfast is available daily for a fee. The hotel hosts a free manager's reception daily.
La Terrace – This poolside theme restaurant specialises in fondue and only serves dinner.Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
Liquid Garden Pool&Lounge – This poolside restaurant serves breakfast, brunch, lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.
Nami – This sushi bar specialises in Japanese cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Club Ocean – Overlooking the ocean and pool, this theme restaurant specialises in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Oasis Pool Grille – Overlooking the ocean and pool, this restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Late-night fare is available from 24-hour room service.
3 the outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Spa by Clarins has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily.
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
Special check-in instructions:
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.