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"Very friendly and enthusiastic staff Amazing hotel and facilities No adults exclusive wing Nice location and views " More
30 Apr 2019 by Maria Campos - Guest Experience Manager
Dear Guest, Thank you for selecting Red Level at Gran Meliá Palacio de Isora for your holiday in Tenerife as well as for sharing your review. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We place great importance in providing our guests with great experiences so we truly appreciate your compliments on our location and service provide by our team. We hope to welcome you soon for your next holiday in Tenerife. Kind regards,
3 Nov 2023 by Manuel Barrios, Guest Experience Manager
Lieber Herr Cuno,Grüße vom RedLevel at Palacio de Isora, einem Gran Meliá Hotel! Wir bedanken uns für Ihre Bewertung.Es freut uns sehr, dass Sie unser freundliches und gut geschultes Personal schätzen, insbesondere Jessica von der Rezeption. Wir sind stolz darauf, unseren Gästen einen erstklassigen Service zu bieten und sind dankbar für Ihr Lob. Es ist schön zu hören, dass Sie unsere Einrichtungen und Annehmlichkeiten genossen haben und einen unvergesslichen Urlaub bei uns verbracht haben.Gern würden wir Sie auch bei Ihrem nächsten Besuch in Guía de Isora, Tenerife wieder bei uns begrüßen!
18 Jan 2020 by Alejandro Naranjo - Guest Experience Manager
Dear Guest, We would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experiences. However, we regret if our gastronomic offer did not meet your expectations and you may rest assured that we will take into consideration your feedback in order to improve in our proposal to the continuous amelioration of our services. The entire team is looking forward to having the pleasure to welcome you at Red Level at Gran Meliá Palacio de Isora. Best regards,
18 Jan 2020 by Alejandro Naranjo - Guest Experience Manager
Dear Guest, Thank you for choosing our Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife and for the time spent to share your review through Expedia. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. We are looking forward to welcoming you soon. Kind regards,
28 Dec 2019 by Alejandro Naranjo - Guest Experience Manager
Dear Guest, Im Namen des gesamten Personals des Gran Meliá Palacio de Isora möchten wir Ihnen sehr für Ihre äusserst positiven und herzlichen Kommentare danken. Wir freuen uns ausserordentlich, dass Sie einen erholsamen Urlaub bei uns verbracht haben und mit all unseren Einrichtungen, dem Service, dem Personal, sowie der Gastronomie unseres Hotels so zufrieden waren und sich wohl gefühlt haben. Ihren Eintrag werden wir selbstverständlich an alle anderen Abteilungen weiterleiten - Ihr Lob ist für uns die grösste Motivation, weiterhin dafür zu sorgen, dass es unseren Gästen an Nichts fehlt! Es wäre sehr schön, Sie bald wieder einmal als Gäste bei uns begrüssen zu dürfen. Bitte zögern Sie nicht, uns jederzeit zu kontaktieren, wenn Sie Fragen oder Wünsche haben oder ein Angebot für einen erneuten Urlaub bei uns einholen möchten. Mit Freundlichen Grüßen
2 Apr 2019 by Maria Campos-Guest Experience Manager
Dear Guest, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday to Tenerife. We hope that you enjoyed a relaxing and pleasant stay with us, since our guests’ satisfaction is our most important goal. We are looking forward to welcoming you soon. Kind regards,
7 Oct 2018 by Maria Campos, GEX Experience Manager.
Dear Guest, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. We would like to thank you for your important feedback that help us to keep improving our services and we hope to welcome you soon for your next holiday in Tenerife. Kind regards
All-inclusive room rates at RedLevel at Gran Melia Palacio de Isora - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Some rates at RedLevel at Gran Melia Palacio de Isora - Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At RedLevel at Gran Melia Palacio de Isora - Adults Only, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers outdoor tennis courts, 1 hot tub and a steam room. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Limited free parking is available on a first-come, first-served basis. This 5-star Guia de Isora hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking , Parking (limited spaces)
RedLevel at Gran Melia Palacio de Isora - Adults Only offers 110 accommodations with iPod docking stations and minibars. Beds feature down duvets and premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries. This Guia de Isora hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.
The hotel hosts a free manager's reception daily.
La Terrasse – This poolside fine-dining restaurant specialises in local and international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
Le Bistrot Provencal – Overlooking the ocean and garden, this bistro specialises in French cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Nami Asian Bistro – This restaurant specialises in Asian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
L´Olio Trattoria & Pizza – Overlooking the ocean and pool, this theme restaurant specialises in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Oasis Mediterranean – This poolside restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Late-night fare is available from 24-hour room service.
3 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include outdoor tennis courts, Access to hot tub, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
