26 Jan 2018 by Rok team
Lieber Herr Vielen Dank für Ihre tolle Bewertung. Es war ein Vergnügen, Sie zu empfangen und wir freuen uns auf Ihren nächsten Besuch mit einem Geschenk, das auf Sie wartet. Bis bald Rok-Team
21 Nov 2017 by Rok Team
Dear Guest Thank you for choosing Rok Plaza We look forward to hosting you again in the near future Cordially yours
20 Nov 2017 by Rok team
Sehr geehrte Frau Regula Vielen Dank für Ihre Bewertung. Es tut uns leid, dass Sie uns nicht mitgeteilt haben, dass Ihr Zimmerrouter während Ihres Aufenthalts neu gestartet werden muss. Wir hätten gerade den Internetrouter für Sie neu gestartet und das Internet wäre wieder sehr schnell gewesen. Wir freuen uns auf ein baldiges Wiedersehen
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
Rok Plaza - Only Adults offers its guests a full-service spa. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at Rok Plaza - Only Adults. Self parking is free. Smoking is allowed in designated areas at this Baroque Guia de Isora hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free parking nearby
Rok Plaza - Only Adults offers 6 forms of accommodation with washers/dryers and laptop-compatible safes. Rooms open to balconies. This individually decorated and furnished accommodation has separate living rooms. Memory foam beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. Accommodation at this 4-star hotel has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit with a deep soaking bath and complimentary toiletries. This Guia de Isora hotel provides complimentary wireless Internet access. 42-inch LED televisions come with digital channels. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding, an iron/ironing board and hairdryers can be requested. Housekeeping is provided on weekdays only.
Rok Plaza - Only Adults has a restaurant on site.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Offsite at Palacio Isora & Hotel Abama. Services include deep-tissue massages, hot stone massages, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub and a steam room.
The spa is open selected days.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
There is no front desk at this property. To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM, please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Guests can access their accommodation through a private entrance.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Guests can access their accommodation through a private entrance.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests. Contactless check-in and contactless checkout are available. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.