4.0 out of 5

"Contemporary public areas. Bedrooms ok normal business style nothing special and not overly well maintained. Room musty from not being able to open w ... " More

By a verified traveller on Sat 12 May 2018

Enter dates to see availability

Hotel Description

The public transport around Guildford Harbour Hotel gets good marks from our customers. During your stay, you're just a quick walk from High Street. You'll find features such as free WiFi in public areas, plus 2 indoor pools and 2 bars. Built in 2011, this 4-star hotel has 183 rooms over 4 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and Egyptian cotton sheets
  • Free WiFi
  • Enjoy British cuisine while dining at The Jetty
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the 2 indoor pools
  • Treat yourself to aromatherapy, massages or body scrubs at HarSpa at Guildford
  • Services include concierge services, luggage storage and wedding services
  • On-site recreation includes a 24-hour fitness centre, a steam room and a sauna
  • Guests speak favourably about the proximity to shopping and the comfortable guestrooms
  • Just a 4-minute drive from Surrey Hills and 8 minutes from Loseley House

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£88 per night

Standard Double Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Business Class Room, 1 King bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Guildford Harbour Hotel ratings based on 24 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Guildford Harbour Hotel

Everyone (12) Couples (8) Business (1) Family (4)
5 out of 5
Quirky decor in a lovely spacious hotel. Great staff, would definitely stay again.

Posted by on 14 Jul 2019

Was this review helpful to you?
4 out of 5
Public areas excellent- completely refurbished Bedrooms very clean and staff work very hard to keep them so.Service and friendliness of staff on reception, bar and restaurant excellent - did everything to make our stay welcome- just one manager who seemed to chastise members of staff in earshot of public in restaurant- made us feel uncomfortable and surely members of staff too who actually were delivering excellent customer service!

Posted by on 25 Jun 2019

Was this review helpful to you?
5 out of 5

Posted by on 23 May 2019

Was this review helpful to you?
5 out of 5
The French martini’s in the bar were amazing! Rooms lovely, modern & clean. Nowhere to plug in hair straighteners near a mirror. Very important to us girls!!!

Posted by on 28 Apr 2019

Was this review helpful to you?
4 out of 5

Posted by on 7 Apr 2019

Was this review helpful to you?
3 out of 5

Posted by on 14 Jan 2019

Was this review helpful to you?
Comment from Hotel Management

16 Jan 2019 by Liz Gill

Thanks for the 3 out of 5 - please do let me know what we would need to do to make this a 5 out of 5 for your next stay!

3 out of 5
Contemporary public areas. Bedrooms ok normal business style nothing special and not overly well maintained. Room musty from not being able to open windows to air it. Bedsheets didnt fit. Maybe i expect more fore my money but it seems the way of today.

Posted by on 12 May 2018

Was this review helpful to you?
Comment from Hotel Management

29 May 2018 by Director of Sales

Dear Anonymous Thank you for the feedback - we have sent this to the Team for review and action Look forward to welcoming you back to the hotel to see if we can move the 3 out of 5 to a 5 out of 5! Regards Liz Liz Gill Director of Sales

3 out of 5

Smoke and mirrors

Bed bugs in my bed, at breakfast they were severely understaffed and tables were left with used crockery. Had to do a lap of the room to find a clean table. Breakfast was passable. Room service was quick and served hot.

Posted by on 17 Jan 2018

Was this review helpful to you?
Comment from Hotel Management

19 Jan 2018 by Liz Gill

Dear Guest Thank you for the feedback - I am disappointed to hear of your experiences - please can you kindly provide me with some more details of your name and room number as I would be keen to follow this up Warm Regards Liz Liz Gill Director of Sales

4 out of 5
Hotel was centrally located and absolutely beautiful in terms of the decor. The room was perfect for one nights stay but I think the staff at the reception desk could have been more welcoming! Three members of staff all with their heads down looking at the computer whilst guests are waiting doesn’t quite make sense to me but overall it was a nice stay,

Posted by , from kent on 9 Nov 2017

Was this review helpful to you?
5 out of 5

Great location

Excellent hotel, brilliant location 5 minutes walk and right in the centre. NIce and luxurious will be returning to a Harbour hotel !

Posted by , from West Midlands. UK on 27 Oct 2017

Was this review helpful to you?

Property Features

As a guest of Guildford Harbour Hotel, you'll find a full-service spa, 2 indoor swimming pools, a sauna, and a 24-hour fitness centre. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. There's an onsite 24-hour business centre. Spa services, a terrace, and multilingual staff are also featured at the eco-friendly Guildford Harbour Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Guildford hotel is smoke free.

  • 1 building
  • 183 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Built in 2011
  • Dining venue
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: London (LHR-Heathrow) (42.2 km / 26.2 mi)
  • Train station: London Road Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Guildford Harbour Hotel offers 183 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. Beds feature Egyptian cotton sheets. 32-inch Flat-screen televisions come with satellite channels. Bathrooms include designer toiletries, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Egyptian cotton linens
  • Cribs (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10:30 AM.

The Jetty – This restaurant specialises in British cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

The HarBAR – On-site restaurant. Open daily.

24-hour room service is available.

Nearby Activities

2 indoor swimming pools are on site along with a sauna and a 24-hour fitness centre.

Guests aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or spa tub.

  • Golfing nearby

Spa Services

HarSpa at Guildford has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath, a sauna and a steam room.

Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Mud bath in spa
  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 17.75 per person (approximately)
  • Self-parking fee: GBP 14 per day
  • Facilities fee: GBP 10.00 per person, per day and includes use of:

  • – Sauna
    – Spa
    – Swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Guildford Harbour

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.