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4.2 out of 5

"Excessively hot room with all radiators turned off. Parking for hotel more expensive than public parking at the front. 2am repair work in the conferen ... " More

By a verified traveller on Mon 16 Mar 2020

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Double - Executive

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Triple/Twin - Executive

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Double Deluxe

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Double - Cosy

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Signature Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Mandolay Hotel Guildford's good location gets good marks from our customers. During your stay, you're just a quick walk from High Street. Free WiFi in public areas, a restaurant and a bar are available. This 4-star hotel has 74 rooms. All rooms offer free WiFi and flat-screen TVs.

  • All rooms offer flat-screen TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served weekends for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • Guests speak favourably about the beds and the helpful staff
  • 8 minutes by car from Surrey Hills and 9 minutes from University of Surrey

Mandolay Hotel Guildford ratings based on 11 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mandolay Hotel Guildford

Everyone (7) Couples (1) Family (1)
3 out of 5
Excessively hot room with all radiators turned off. Parking for hotel more expensive than public parking at the front. 2am repair work in the conference centre very loud

Posted by , from Birmingham on 16 Mar 2020

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Comment from Hotel Management

25 Mar 2020 by Rece

Thank you We have noted all your feedback and will work hard to improve

4 out of 5

Posted by on 18 Nov 2019

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Comment from Hotel Management

19 Nov 2019 by reception

many thanks for score

5 out of 5
Boutique hotel with little of the corporate feel that depresses elsewhere, friendly and helpful staff.

Posted by on 21 Sep 2019

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Comment from Hotel Management

23 Sep 2019 by Reception

Thank you for your positive feedback and score We are delighted you enjoyed your stay and look forward to welcoming you again in the near future

5 out of 5
Everything you would expect from a boutique hotel! Extremely friendly and comfy cosy!

Posted by on 16 Aug 2019

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Comment from Hotel Management

19 Aug 2019 by Reception

We are delighted you enjoyed your stay with us and look forward to welcoming you back soon

4 out of 5
Room was nice, strange layout the bed was so close to the bathroom door the door didn't open correctly

Posted by on 12 May 2019

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Comment from Hotel Management

14 May 2019 by Reception

Thanks for your review We look forward to welcoming you again

5 out of 5
Better than the web site said best nights sleep in ages breakfast was excellent definitely going back

Posted by on 29 Jan 2019

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Comment from Hotel Management

14 Mar 2019 by Reception

Thank you for staying with us We are delighted you enjoyed your stay with us and look forward to welcoming you again soon

4 out of 5
Was there for one night for business and was very comfortable and quiet. Very nice staff.

Posted by on 19 Dec 2018

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Comment from Hotel Management

14 Jan 2019 by Reception team

Thank you so much for taking the time to leave such a delightful review. I will make sure that staff in all departments are made aware of your very kind comments

3 out of 5

Noisy

Not experienced at. Staying in hotels but didn’t like the idea of having to pay to park your car on the hotels premises and we had a room below ground level under the stairs which made it quite noisy, not a good experience the rest of the hotel seemed fine.

Posted by , from guildford on 19 Mar 2018

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5 out of 5

Nice hotel

Had a lovely time and staff were friendly. I would stay again and definitely advise to a friend.

Posted by on 27 Apr 2017

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3 out of 5

good location close to the town centre

Nice hotel shame about the limited parking and tiny bathroom

Posted by on 14 Apr 2017

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Renovations + Closures

This property is closed from 5 November 2020 to 15 March 2021 (dates subject to change).

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business centre. Public spaces have free WiFi and wired Internet. A terrace, multilingual staff, and concierge services are also featured at the eco-friendly Mandolay Hotel Guildford. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Guildford hotel is smoke free.

  • 74 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers for purchase
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Limited onsite parking

Transport

  • Train station: London Road Station (0.2 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mandolay Hotel Guildford offers 74 forms of accommodation with free newspapers and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast on weekends from 8:00 AM and 10:00 AM.

Bar – On-site bar.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11:30 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless checkout is available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 18.50 for adults and GBP 10.00 for children (approximately)
  • Self-parking fee: GBP 12.50 per day
  • Early check-in fee: GBP 30.00 (subject to availability)
  • Late check-in fee for check-in between 11:00 AM and 1:30 AM (amount varies)
  • Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mandolay Hotel
  • Mandolay Guildford
  • Mandolay
  • Mandolay Hotel Guildford Hotel
  • Mandolay Hotel Guildford Guildford
  • Mandolay Hotel Guildford Hotel Guildford

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.