27 Jul 2020 by Receção SLAH
Dear Ms. Julie, We regret everything that has happened and clarify that we have not received any contact to change the date of the reservation or even the refund. The policy adopted by our hotel for reservations in the same situation as yours has been the creation of a voucher valid for one year or the setting of a new date to enjoy the reservation. Please feel free to contact us directly by email at geral@santaluziaarthotel.pt so we can provide additional assistance. Sincerely, Guest Relations
Eurostars Santa Luzia offers its guests a full-service spa, an indoor pool, and a steam room. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A seasonal outdoor pool, a 24-hour fitness centre, and a library are also featured at the business-friendly Eurostars Santa Luzia. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. This 4-star Guimarães hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Eurostars Santa Luzia offers 99 accommodations with minibars and laptop-compatible safes. Beds feature down duvets. A pillow menu is available. 32-inch LED televisions come with premium digital channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, bidets and complimentary toiletries. This Guimarães hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 10:30 AM and at the weekend from 8 AM to 11 AM.
Santa Luzia Restaurante – This restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner.
Pateo Bar – This bar only serves light fare. A children's menu is available. Open daily.
24-hour room service is available.
An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a steam room and a 24-hour fitness centre.
Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.
The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
Eurostars Santa Luzia offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
