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5.0 out of 5

"Absolutely loved our time at the hotel, very tranquil location and so relaxing . . One night was just not enough! Our room had a private Onsen on the ... " More

By a verified traveller on Thu 17 Oct 2019

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Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

Bed Count room.options.bedSize.Futon Maximum Occupancy 5 Max
£417* Per night/room 8 Dec - 9 Dec

Superior Room, Non Smoking, Mountain View 3F - Dinner Included, C/O 9am, Open-air bath, Private Meal

Bed Count room.options.bedSize.Futon Maximum Occupancy 5 Max

Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

Bed Count room.options.bedSize.Futon Maximum Occupancy 5 Max

Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

Bed Count room.options.bedSize.Futon Maximum Occupancy 5 Max

Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

Bed Count room.options.bedSize.Futon Maximum Occupancy 5 Max

Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

Bed Count room.options.bedSize.Futon Maximum Occupancy 5 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hakone Airu. During your stay, you're just a quick walk from Tamadare Falls. Enjoy features like free WiFi in public areas and free valet parking, plus a restaurant.

  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking, self-parking and extended parking
  • Enjoy a bite to eat at private dining, a diner that serves Japanese cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front-desk safe, a gift shop and multilingual staff
  • On-site recreation includes hot springs
  • Guests speak favourably about the size of the guestrooms and the location
  • 10 minutes by car from Odawara Castle and 11 minutes from Lake Ashi
  • Bus station shuttle and local-area shuttle service available for a fee

Hakone Airu ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hakone Airu

Couples (1)
5 out of 5
Absolutely loved our time at the hotel, very tranquil location and so relaxing . . One night was just not enough! Our room had a private Onsen on the balcony and had beautiful views. The bed is Japanese futon style and is prepared for you whilst you are at dinner. It was very comfortable and for extra relaxation there is a switch which which play soothing music whilst you sleep! Service was fantastic. We were greeted with welcome drink at check in and baggage was taken to room whilst we were given a full tour of the hotel facilities and features of the room. You are given traditional Yukata robes which you can wear for dinner and also proved with Pajamas which were really comfy. Breakfast & evening meal is served in a private dining area and all the food was delicious and beautiful presented. Only had 2 small criticisms: Firstly coffee is not included with breakfast and we had to pay extra for it . . . Surely coffee should be a staple of any hotel breakfast and considering how much effort is put into the rest of the hotel amenities and service, it felt strange. Secondly, 10am check out is a little early, just another hour would be ideal. It’s an amazing hotel though and would love to stay again.

Posted by , from England on 17 Oct 2019

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Comment from Hotel Management

19 Oct 2019 by Hakone Airu

Thank you for staying at the hotel and reviewing. We will be happy to assist you in your best stay. The view from the private hot spring is very Hakone enjoys different seasons. Please come to Hakone again. Thank you very much.

Property Features

Hakone Airu offers its guests hot springs. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Spa services, a terrace, and multilingual staff are also featured at Hakone Airu. An area shuttle within 1 kilometers and a bus station shuttle are available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Hakone ryokan.

  • 15 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Gift shop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Fridge
  • DVD player

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Train station: Hakone Yumoto Station (0.8 km / 0.5 mi)
  • Property shuttles: Area shuttle within 1 kilometers and bus station shuttle available for a surcharge
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Hakone Airu offers 15 accommodations with DVD players and minibars. Rooms open to furnished balconies. Beds feature down duvets. 55-inch LCD televisions come with digital channels. Bathrooms include a separate bath and shower, spring water baths, toilets with an electronic bidet and complimentary toiletries. This Hakone ryokan provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include a safe and complimentary bottles of water. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony (furnished)
  • Spring water bath
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • DVD player
  • Fridge
  • Down blanket
  • Separate bath and shower
  • Free extra futon mattress
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Toilet with electronic bidet
  • Iron and ironing board available
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 8:30 AM.

Private dining – This diner specialises in Japanese cuisine and serves breakfast and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hot springs on site

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are 2 hot springs open between 3:00 PM and 9:00 AM.

  • Indoor mineral hot springs (Japanese-style onsen)
  • Outdoor mineral hot springs (Japanese-style onsen)
  • Aromatherapy treatments
  • Massages
  • Yukata (Japanese robe)
  • Number of hot springs - 2

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 6:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:00 PM. If you are planning to arrive after 8:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.

The front desk at this property is open daily from 7:00 AM - 9:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hakone Airu

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking and high chair

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Additional fees may apply to children for items such as meals.

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve on-site parking and high chair. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Car not required
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Individually wrapped food options are not available
  • Cash deposit required
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: JPY 3000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hakone Airu Inn
  • Hakone Airu Ryokan
  • Hakone Airu Hakone
  • Hakone Airu Ryokan Hakone

You should know

LOCALIZE

  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.