19 Oct 2019 by Hakone Airu
Thank you for staying at the hotel and reviewing. We will be happy to assist you in your best stay. The view from the private hot spring is very Hakone enjoys different seasons. Please come to Hakone again. Thank you very much.
Hakone Airu offers its guests hot springs. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Spa services, a terrace, and multilingual staff are also featured at Hakone Airu. An area shuttle within 1 kilometers and a bus station shuttle are available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Hakone ryokan.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Free long-term parking , Free self parking , Free valet parking
Hakone Airu offers 15 accommodations with DVD players and minibars. Rooms open to furnished balconies. Beds feature down duvets. 55-inch LCD televisions come with digital channels. Bathrooms include a separate bath and shower, spring water baths, toilets with an electronic bidet and complimentary toiletries. This Hakone ryokan provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include a safe and complimentary bottles of water. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 8:30 AM.
Private dining – This diner specialises in Japanese cuisine and serves breakfast and dinner. A children's menu is available.
Room service (during limited hours) is available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy.
Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are 2 hot springs open between 3:00 PM and 9:00 AM.
Special check-in instructions:
The front desk is open daily from 7:00 AM - 9:00 PM. If you are planning to arrive after 8:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and high chair
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as meals.
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve on-site parking and high chair. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.