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Limited Offer-Superior with Open-Air Onsen Bath (Breakfast plan)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max
£374* Per night/room 1 Dec - 2 Dec

Maisonette Deluxe with Open-air Onsen Bath (Dinner at 6pm)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Superior with Open-air Onsen Bath (Dinner at 6pm)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Japanese Superior w/Open Air Onsen Bath, Yunessan 1day Ticket (Dinner at 6PM)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Superior with Open-air Onsen Bath (Breakfast plan)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

[Limited Time Offer] Superior Room with Open-Air Bath (Dinner at 6pm)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Hotel Description

Hakone Kowakien TEN-YU's great location gets high marks from our customers. During your stay, you're just a quick walk from Hakone Kowakien Yunessun. Features include free WiFi in public areas and free self-parking, plus a restaurant. This 4.5-star ryokan has 150 rooms. Enjoy your stay with amenities like free WiFi and a spring water bath in each room.

  • Air-conditioned rooms with spring water baths, LCD TVs and fridges
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include free newspapers in reception, a gift shop and multilingual staff
  • On-site recreation includes hot springs and a sauna
  • Guests have great things to say about the location and the clean guestrooms
  • Steps from Hakone Kowakien Yunessun and 3 minutes on foot from Okada Museum of Art

Hakone Kowakien TEN-YU ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hakone Kowakien TEN-YU

Everyone (1)
5 out of 5
excellent hotel, great facillities and fine gastronomic expercience. I highly recomend this hotel.

Posted by on 2 Oct 2017

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Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)

Property Features

Hakone Kowakien TEN-YU offers its guests hot springs and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, multilingual staff, and gift shops/news stands are also featured at the luxury Hakone Kowakien TEN-YU. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Hakone ryokan.

  • 150 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Hakone Gora Station (2.4 km / 1.5 mi)
  • Parking: Free self parking

Room Amenities

Hakone Kowakien TEN-YU offers 150 forms of accommodation with a safe and complimentary bottles of water. 50-inch LCD televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower, spring water baths, slippers and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Bathrooms are partially open
  • Spring water bath
  • LCD television
  • Digital channels
  • Fridge
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Blackout drapes
  • Climate control
  • Wheelchair accessible

Food & Drink

Geihinkan(Steak) – This steakhouse only serves dinner.Reservations are required.

Kihinkan(sobakaiseki) – Overlooking the garden, this fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.

Nearby Activities

Recreational amenities at the ryokan include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hot springs on site

Spa Services

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas.

  • Indoor mineral hot springs (Japanese-style onsen)
  • Outdoor mineral hot springs (Japanese-style onsen)
  • Yukata (Japanese robe)

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Sign language-capable staff
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.

Guests booked in Half Board rates must check-in by 7:30 PM to receive dinner, served at 8 PM. No refunds will be issued for any unused portion of the rate plan.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

Hotel Names

  • Hakone Kowakien TEN-YU Inn
  • Kowakien TEN-YU Inn
  • Kowakien TEN-YU
  • Hakone Kowakien TEN YU
  • Hakone Kowakien TEN-YU Ryokan
  • Hakone Kowakien TEN-YU Hakone
  • Hakone Kowakien TEN-YU Ryokan Hakone

You should know

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.