30 Sep 2016 by Clean/Owner of a freshly scented hotel
Thank you for your review. As you didn't mention any of these issues during your stay or on check-out, but chose to post them on a public forum, I am forced to respond to you on the same public forum. We are a B&B, a B&B that offers a continental breakfast, where is it written in stone we have to provide a Full English. It is clearly stated on E-Bookers that the breakfast is continental, therefore your point about misleading you and not telling you until you book is simply wrong. If you wanted a Full English, you were very welcome to book elsewhere, or mention it to me on check in as we do offer a cheaper room only option enabling you to use the numerous cafe's in Haltwhistle for a Full English. All I can say to your point about the hotel smelling musty is that I pride myself on the cleanliness of the rooms and common areas which are cleaned every day and windows opened to let fresh air circulate. My guests comments on leaving and other reviews state the hotel is fresh and clean. I think because you didn't get a full breakfast this has influenced your spiteful review. We represent very good value for money in a tourist area and you will find us competitively priced with the other properties in Haltwhistle. Once again thank you for your review, but maybe next time you have issues with a hotel you will at least speak to the owner/manager direct so they may address these issues.
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Manor House Inn also features tour or ticket assistance, a garden, and a television in common area. Limited free parking is available on a first-come, first-served basis.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Manor House Inn offers 6 forms of accommodation with free toiletries. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a continental breakfast daily from 8:30 AM to 9:30 AM.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from noon - 10 PM. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from noon - 10 PM.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property only accepts cash.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.