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4.4 out of 5

"Staff were very helpful. Very close to the metro and right on the Reeperbahn. " More

By a verified traveller on Tue 05 Sep 2017

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Comfort Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£68* Per night/room 1 Mar - 2 Mar

Suite

Bed Count 3 Single Beds Maximum Occupancy 2 Max

Junior Suite

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of ARCOTEL Onyx Hamburg's central location. During your stay, you're just a quick walk from Reeperbahn. Free WiFi in public areas, a restaurant and a health club are available. Built in 2012, this 4.5-star hotel has 215 rooms over 7 floors. Each room includes amenities such as free WiFi and a pillowtop bed.

  • Air-conditioned rooms with pillowtop beds, separate sitting areas and flat-screen TVs
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Reeperbahn and Operettenhaus
  • Dogs welcome for a fee

ARCOTEL Onyx Hamburg ratings based on 25 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for ARCOTEL Onyx Hamburg

Everyone (21) Couples (2)
5 out of 5

Posted by on 22 Aug 2019

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5 out of 5

Lovely hotel, great location

Pros: everything
Cons: More tea bags/,ilk in room (more geared for coffee drinkers)
Location: It was on the reeberbahn, Lots to do in the evening. Also handy for the city centre and the giant model railway.
Staff were very helpful. Very close to the metro and right on the Reeperbahn.

Posted by , from Dubai on 5 Sep 2017

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Comment from Hotel Management

15 Sep 2017 by ARCOTEL Onyx

Dear Helen, Thank you for taking the time to tell us about your experience following your stay with us at the ARCOTEL Onyx Hamburg. We are delighted to read that you have enjoyed your stay with us and we hope to welcome you soon again. Kind regards Your ARCOTEL Onyx

3 out of 5
Modern aber doch schon wieder in die Jahre gekommen, für ne Nacht ok aber letztendlich bekommt man bei den günstigen Ketten auch nicht weniger geboten und spart ein paar Euro. Ich habe mir mehr versprochen

Posted by on 16 Jan 2020

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5 out of 5

Posted by on 19 Nov 2019

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5 out of 5

Posted by on 21 Oct 2019

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5 out of 5
Sehr zentral gelegenen. Ruhige und moderne Unterkunft

Posted by on 22 Aug 2019

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5 out of 5
Tolles Hotel, perfekte Lage, kostenloses Upgrade auf ein Zimmer mit rundem Bett :)

Posted by on 22 Jun 2019

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5 out of 5
Upgrade erhalten, toller Blick auf Michel, Elbphilarmonie und Hafen aus dem 7. Stock. Trotz der Lage auf der Reeperbahn extrem ruhig.

Posted by on 1 May 2019

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5 out of 5

Posted by on 27 Apr 2019

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5 out of 5
Obwohl quasi mitten auf dem Kiez hat das Hotel eine edle, ruhige Ausstrahlung. Die Zimmer sind alle schallgeschützt, so kann man ruhig schlafen. Die Betten sind hervorragend und das Frühstück ist zwar mit 19 Euro recht teuer aber auch sehr, sehr gut. Wir haben uns rundum wohl gefühlt.

Posted by on 1 Nov 2018

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About the ARCOTEL Onyx Hamburg

Location Reeperbahn 1a, Hamburg, HH 20359

Property Features

ARCOTEL Onyx Hamburg offers its guests a health club and a sauna. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. Event space at this hotel measures 592 square feet (55 square metres) and includes conference rooms. Tour or ticket assistance, multilingual staff, and coffee/tea in common area are also featured at the luxury ARCOTEL Onyx Hamburg. Parking is available for a fee. This 4.5-star Hamburg hotel is smoke free.

  • 1 building
  • 215 guestrooms or units
  • 7 levels
  • 592 sq ft of conference space
  • 55 sq. m of conference space
  • Built in 2012
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Hamburg (HAM) (11.4 km / 7.1 mi)
  • Train station: Sternschanze Station (2.1 km / 1.3 mi)
  • Metro station: St. Pauli U-Bahn (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

ARCOTEL Onyx Hamburg offers 215 forms of air-conditioned accommodation with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 76-cm Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested.

  • Sitting area
  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and at the weekend from 6:00 AM to 12:30 PM.

ARCOTEL Onyx Hamburg has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a health club and a sauna.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 40.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 15 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Parking height restrictions apply
  • 24-hour check-in
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 19 per person (approximately)
  • Self-parking fee: EUR 15 per day
  • Pet fee: EUR 15 per pet, per night
  • Rollaway bed fee: EUR 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ARCOTEL Hamburg Onyx
  • ARCOTEL Onyx
  • ARCOTEL Onyx Hamburg
  • ARCOTEL Onyx Hotel
  • ARCOTEL Onyx Hotel Hamburg
  • Hamburg ARCOTEL Onyx
  • Hamburg Onyx
  • Onyx ARCOTEL
  • Onyx ARCOTEL Hamburg
  • Onyx Hamburg
  • ARCOTEL Onyx Hamburg Hotel
  • ARCOTEL Onyx Hamburg Hotel
  • ARCOTEL Onyx Hamburg Hamburg
  • ARCOTEL Onyx Hamburg Hotel Hamburg

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.