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4.5 out of 5

"The hotel was right in the centre of the city, very close to the main attractions. " More

By a verified traveller on Fri 26 Apr 2019

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Basic Studio

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£94* Per night/room 15 May - 16 May

Basic Apartment, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Studio

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the spacious aparthotels at Citadines Michel Hamburg. During your stay, you'll be connected to the convention centre and just a quick walk from Reeperbahn. Features include free WiFi in public areas, plus a fitness centre and a snack bar/deli. Built in 2014, this 4-star aparthotel has 127 aparthotels over 7 floors. Each apartment includes amenities such as free WiFi and a kitchen.

  • Each apartment offers a kitchen, an iPod docking station and a flat-screen TV
  • Free WiFi and wired Internet
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests have great things to say about the room service and the family-friendly amenities
  • Steps from St. Michaelis Church and 12 minutes on foot from St. Pauli Piers
  • Pets welcome for a fee

Citadines Michel Hamburg ratings based on 76 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Citadines Michel Hamburg

Everyone (35) Couples (14) Business (2) Family (5) Friends (7)
4 out of 5
The hotel was right in the centre of the city, very close to the main attractions.

Posted by on 26 Apr 2019

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Comment from Hotel Management

11 Dec 2019 by Arnold K

Dear Guest, thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Best regards

4 out of 5

Great hotel *****

This is a great hotel. It's a 30-40 minute walk from the train. The harbour area is very cool, which is 10-15 minutes away. The facilities at the hotel were great; with the coffee/tea machine downstairs a nice touch. The only downside is that it's based right on a very main road and our air con machine didn't work; so sleeping wasn't great. Sure this was a one off though.

Posted by , from London on 29 Jun 2017

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Comment from Hotel Management

10 Jul 2017 by D. Renzmann

Dear Stewart, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. D. Renzmann Residence Manager

5 out of 5

First class customer service!!

We had a lovely stay at Citadines. We where given an upgrade as we where celebrating our anniversary and we returned to our room later in the day there was champagne an chocolates waiting for us. This is a very comfortable immaculately clean hotel in a great location, would definitely stay again.

Posted by on 25 Oct 2015

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5 out of 5
Große und saubere Zimmer mit Küche und guter Ausstattung, die Lage ist zentral und perfekt!

Posted by , from Sauerland on 29 Sep 2020

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Comment from Hotel Management

29 Sep 2020 by Arnold Konrath Residence Manager

Lieber Tobias, vielen Dank für Ihre Komplimente über unsere Serviced Residence bei Ihrem jüngsten Aufenthalt bei uns. Wir freuen uns, dass Ihnen unsere Einrichtungen und unser Service gefallen haben. Wir hoffen, dass wir Sie bald wieder bei uns begrüßen dürfen. Mit besten Grüßen,

5 out of 5

Posted by on 19 Aug 2020

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Comment from Hotel Management

25 Aug 2020 by Arnold Konrath Residence Manager

Liebe Gast, wir freuen uns, dass Sie einen angenehmen Aufenthalt hatten. Vielen Dank für die gute Bewertung. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Mit besten Grüßen,

3 out of 5
Service ist nicht mehr wie früher, Zimmer werden nur noch mit Aufpreis gereinigt. Abfall muss selber entsorgt werden. Personal versteht zum Teil ganz schlecht Deutsch. Morgenessen muss selber geholt werden. Zwei Brötchen und zwei Kaffes kosten 28 Euro !!!!!

Posted by , from Basel on 21 Jul 2020

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Comment from Hotel Management

23 Jul 2020 by Stefanie Dörlitz - Front Office Manager

Sehr geehrter Gast, wir bedauern, dass Ihr letzter Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Auf Grund der herrschenden Pandemie sind auch wir gezwungen Änderungen vorzunehmen. Dazu gehört auch die Einnahme des Frühstücks auf den Zimmern. Natürlich steht Ihnen trotzdem das Frühstücksbüffet im vollen Umfang zur Verfügung. Die Reinigung unserer Zimmer erfolgt ab einem Aufenthalt von 6 Nächten. Wir danken Ihnen für Ihre Anmerkungen und verbleiben mit freundlichen Grüßen

4 out of 5

Posted by on 10 Dec 2019

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Comment from Hotel Management

13 Dec 2019 by Arnold K

Wir freuen uns, dass Sie einen angenehmen Aufenthalt hatten. Vielen Dank für die gute Bewertung. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Mit besten Grüßen, Arnold Konrath Residence Manager

5 out of 5
Erinomainen sijainti keskustan kulmilla. Mainio aamiainen. Hyvä palvelu.

Posted by on 2 Dec 2019

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Comment from Hotel Management

11 Dec 2019 by Arnold K

Dear Guest, thank you for your feedback which will be shared with the team at Citadines Michel Hamburg. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.

5 out of 5

Posted by on 5 Nov 2019

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5 out of 5
Das Hotel ist sehr zentral gelegen. Hilfsbereites Personal.

Posted by on 19 Oct 2019

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Comment from Hotel Management

24 Nov 2019 by Arnold Konrath Residence Manager

Lieber Gast, wir freuen uns, dass Sie einen angenehmen Aufenthalt hatten. Ich leite Ihre Komplimente an meine Kollegen weiter. Vielen Dank, dass Sie Ihre Erfahrungen weitergeben. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Mit besten Grüßen,

Property Features

There's a snack bar/deli on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and a meeting room. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Citadines Michel Hamburg. For a fee, parking is available. This 4-star Hamburg aparthotel is smoke free.

  • 1 building
  • 127 guestrooms or units
  • 7 levels
  • Built in 2014
  • Deli
  • Charging station for electric cars
  • Business centre (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Fridge
  • Microwave
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Offsite parking reservations required

Transport

  • Airport: Hamburg Airport (HAM) (12 km / 7.4 mi)
  • Train station: Central S-Bahn (2.3 km / 1.4 mi)
  • Metro station: Stadthausbrücke S-Bahn (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Citadines Michel Hamburg offers 127 forms of air-conditioned accommodation with iPod docking stations and a safe. Beds feature premium bedding. 32-inch Flat-screen televisions come with satellite channels. Accommodation at this 4-star aparthotel has kitchens with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include baths or showers and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • iPod dock
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Microwave
  • Hob
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bath or shower
  • Cots (free)
  • Housekeeping (on request)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:30 AM to 11:00 AM.

Nearby Activities

Recreational amenities at the aparthotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 10 per pet, per night
  • Maximum 2 per roomService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 14 for adults and EUR 7 for children (approximately)
  • Self-parking fee: EUR 19 per night
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen fee: EUR 19 per day, varies per unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citadines Michel Hamburg Aparthotel
  • Citadines Michel Aparthotel
  • Citadines Michel Hamburg
  • Citadines Michel
  • Citadines Michel Hamburg Hamburg
  • Citadines Michel Hamburg Aparthotel
  • Citadines Michel Hamburg Aparthotel Hamburg

You should know

  • One child aged 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.