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Reviews

4.2 / 5Very Good
1,312 reviews

Amenities

  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Spa

Map

What's nearby

  • Popular Location
    Moenckebergstrasse
    6 min drive
  • Popular Location
    Hamburg State Opera
    8 min drive
  • Popular Location
    University of Hamburg
    10 min drive
  • Airport
    Hamburg (HAM)
    21 min drive

Book online or call:

020 3788 4841

Your dates need to occur after 2020-01-26. Try updating your dates to see prices for your trip.

    About this area

    Hamburg

    Located in Hamburg's Hamburg-Nord neighbourhood, Crowne Plaza Hamburg - City Alster is in the city centre and on the waterfront. Reeperbahn and Fish Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Hamburger Dom and Hagenbeck Zoo. Looking to enjoy an event or a game? See what's going on at Volksparkstadion or Barclaycard Arena.

    Popular Location

    What's nearby

    • Moenckebergstrasse - 6 min drive
    • Hamburg State Opera - 8 min drive
    • University of Hamburg - 10 min drive
    • Hamburg City Hall - 11 min drive
    • Hamburg Wholesale Market - 11 min drive

    Getting around

    • Uhlandstrasse U-Bahn - 8 min walk
    • Hamburg Central Station - 19 min walk
    • Hamburg (HAM) - 21 min drive

    Restaurants

    • Where to eat
    • The Restauarnt – Serves breakfast and lunch daily.
    • The Plaza – Restaurant with a bar. Serves brunch, lunch and dinner daily.

    About this property

    Crowne Plaza Hamburg - City Alster

    A full-service spa, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, 24-hour room service and conference space. All 285 soundproofed rooms feature free WiFi and 24-hour room service. Guests can enjoy deep soaking bathtubs, and other standard amenities include premium bedding, coffee/tea makers and TVs.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi and wired Internet

    Parking and public transport

    Self parking: EUR 22 per day
    Electric car charging station
    Parking height restrictions apply

    Food and drink

    Full breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:30 AM–11 AM on weekends: EUR 26 per person
    1 restaurant
    1 bar
    24-hour room service

    Things to do

    24-hour fitness centre
    Bike hire
    Canoeing
    Full-service spa

    Family friendly

    Dry-cleaning service
    Free cots/infant beds
    Laundry facilities
    Soundproofed rooms

    Conveniences

    Banquet hall
    Lift
    Free newspapers in reception

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry-cleaning service
    Laundry facilities
    Luggage storage
    Multilingual staff
    Tour/ticket assistance

    Languages spoken

    Dutch
    English
    French
    German
    Spanish

    Business services

    9 meeting rooms
    Conference space (5651 square feet)

    Spa

    Sauna
    Spa open daily

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Roll-in shower
    Wheelchair-accessible path of travel
    Wheelchair-accessible parking
    Assistive listening devices available

    More

    Couples dining
    Smoke-free property

    Room amenities

    Bedroom

    Air conditioning
    Blackout drapes/curtains
    Free cots/infant beds
    Linens
    Pillow menu
    Premium bedding

    Bathroom

    Deep-soaking bathtub
    Free toiletries
    Hairdryer
    Shower/bathtub combination
    Towels

    Entertainment

    42-inch TV
    satellite channels

    Food and drink

    Coffee/tea maker
    Free bottled water

    More

    Connecting rooms available
    Desk
    Iron/ironing board
    Laptop-friendly workspace
    Phone
    Safe
    Soundproofing
    4.2

    Very Good

    5 - Excellent
    506
    4 - Good
    618
    3 - Okay
    152
    2 - Mediocre
    28
    1 - Poor
    8
    4.4
    Cleanliness
    4.3
    Service and Staff
    4.0
    Amenities
    4.1
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 1 night in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Very good.

    Stayed 4 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 1 night in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Very friendly staff, very clean and well equipped rooms. Parking very expensive though. They no longer offer smoking rooms despite the option still being there on Expedia.

    Stayed 1 night in Dec 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Hotel excellent, avoid the bar!

    Hotel itself, the room and hotel staff were fantastic, high standard of finish on the room, it was spacious and comfortable. Nice toiletries provided, iron in the room and a tv. It is in a nice quiet area, walking distance of the metro line (or city centre depending on how much you like to walk, around 20 mins along the river), very convenient and we felt safe walking to and from the metro at night. The only issue was the amount of noise, you can hear everything next door, upstairs and sirens on the street, there's obviously work ongoing so drilling noises etc. in the mornings. Also the bar staff were extremely rude, bar overpriced and take a nice service charge without providing any level of service whatsoever, it really lets the rest of the hotel (and staff) down. We used the bar on the first night and the bad experience tainted our overall opinion of the hotel really, we did not attend the bar any other night. Overall a very good hotel for the price and location, would stay again just next time avoiding the bar!

    Stayed 3 nights in Dec 2019

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