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Hotel Description

Our customers tell us that they enjoy the helpful staff at Deutsches Haus Neugraben. During your stay, you'll be close to Harburger Mountains. Enjoy features like free WiFi in public areas and breakfast (surcharge). This 3-star hotel has 28 rooms over 2 floors. All rooms offer free WiFi and flat-screen TVs.

  • All rooms offer flat-screen TVs, showers and hairdryers
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Guests speak favourably about the proximity to shopping and the helpful staff
  • 5 minutes by car from Harburger Mountains and 12 minutes from Hamburg University of Technology

Double Room, 1 Double or 2 Single Beds

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£48* Per night/room 16 Aug - 17 Aug

Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Triple Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Deutsches Haus Neugraben ratings based on 3 verified reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Deutsches Haus Neugraben

Everyone (3)
4 out of 5
Wir waren sehr zufrieden. Sehr nettes und zuvorkommendes Personal.

Posted by on 6 Aug 2018

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3 out of 5
Service war gut im Bett waren fremde Haare das fände ich nicht schön

Posted by on 3 Feb 2018

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Comment from Hotel Management

6 Feb 2018 by Sabine

Vielen Dank für Ihre Bewertung! Es freut uns, dass Sie sich von uns gut betreut gefühlt haben. Aufgrund Ihrer Bewertung haben wir die Kontrollen des Housekeepings verstärkt und solche Unsauberkeiten der Vergangenheit angehören. Ihnen schicken wir dafür eine herzliche Entschuldigung und hoffen, dass wir Sie bei Ihrem nächsten Aufenthalt von der Sauberkeit unserer Zimmer überzeugen können.

2 out of 5
WLAN funktioniert nicht, sehr schlichtes Zimmer, undefinierbare Flecken auf der Bettwäsche, insgesamt völlig überteuert

Posted by on 26 Jul 2017

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Comment from Hotel Management

31 Jul 2017 by Team DHN

Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Es stimmt uns sehr traurig, dass wir Sie nicht von unserem Haus überzeugen konnten. Wir werden Ihre Kritikpunkte im Team ansprechen und nach geeigneten Lösungen suchen. Wir wünschen Ihnen alles Gute und senden Ihnen liebe Grüße aus Hamburg-Neugraben. Das Team des Hotels "Deutsches Haus Neugraben"

About the Deutsches Haus Neugraben

Location Bergheide 1, Hamburg, HH 21149

Property Features

As a guest of Deutsches Haus Neugraben, you'll find express check-in and express check-out. Public spaces have free WiFi. Smoking is allowed in designated areas at this 3-star Hamburg hotel.

  • 28 guestrooms or units
  • 2 levels
  • 2 buildings
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Airport: Hamburg (HAM) (36.3 km / 22.6 mi)
  • Metro station: Hamburg-Neugraben S-Bahn (0.8 km / 0.5 mi)

Room Amenities

Deutsches Haus Neugraben offers 28 forms of accommodation with a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Desk
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 9 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Deutsches Haus Neugraben

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Service animals not allowed

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 9.90 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Deutsches Haus Neugraben
  • Deutsches Haus Neugraben Hamburg
  • Deutsches Haus Neugraben Hotel
  • Deutsches Haus Neugraben Hotel Hamburg
  • utsches Haus Neugraben Hambur
  • Deutsches Haus Neugraben Hotel
  • Deutsches Haus Neugraben Hamburg
  • Deutsches Haus Neugraben Hotel Hamburg

You should know

  • Pets and service animals are not allowed on site.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.