29 Nov 2021 by Elena Kehr
Lieber Karl Rudolf, herzlichen Dank, dass Sie sich die Zeit genommen haben, um uns Ihre Eindrücke zu Ihrem vergangenen Aufenthalt im Fraser Suites mitzuteilen. Gerne geben wir Ihr Feedback an unser Restaurantteam weiter, denn nur mit dem ehrlichen Feedback unserer Gäste, können wir unseren Service stets vergessen. Bis zum nächsten Mal in unserer schönen Hansestadt, Elena Kehr Front Office Supervisor
11 Sep 2020 by Elena Kehr Front Office Supervisor
Lieber Gast, herzlichen Dank, dass Sie sich die Zeit für Ihre gute Bewertung genommen haben. Wir freuen uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat und hoffen Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße aus der schönen Hansestadt,
26 Feb 2020 by Elena Kehr Front Office Supervisor
Dear guest, Thank you for your great feedback. Hope to welcome you back soon at Frase Suites Hamburg. Best regards,
28 Dec 2019 by Robert Wenk Assistant front office manager
Dear Guest, thank you for your great rating of our hotel. We hope to welcome you soon again.
21 Jul 2019 by Alexander Möller - Operations Manager
Moin Moin aus Hamburg. vielen Dank für die Zeit, die Sie sich genommen haben, um Ihrem Aufenthalt im Fraser Suites Hamburg zu bewerten. Wir bedanken uns für die sehr gute Bewertung, die sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Alexander Möller Operations Manager
18 Jul 2019 by Alexander Möller - Operations Manager
Dear Guest Thank you for posting your review on ebookers. It is our pleasure to know that you had an enjoyable stay and that most of our services and facilities have met your expectations. We look forward to seeing you again in the future. Yours sincerely, Alexander Möller Operations Manager
21 Jul 2019 by Alexander Möller - Operations Manager
Moin Moin aus Hamburg. vielen Dank für die Zeit, die Sie sich genommen haben, um Ihrem Aufenthalt im Fraser Suites Hamburg zu bewerten. Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben. Vielen Dank für ihre Bewertung und bis bald wieder in Hamburg. Mit freundlichen Grüßen, Alexander Möller Operations Manager
Fraser Suites Hamburg offers its guests a full-service spa, a sauna, and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business centre. There are 3 meeting rooms available. A library, a terrace, and tour or ticket assistance are also featured at the luxury Fraser Suites Hamburg. This 5-star Hamburg hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Fraser Suites Hamburg offers 154 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Beds feature Egyptian cotton sheets and down comforters. Smart televisions are featured in guestrooms. Bathrooms include baths or showers, bathrobes, slippers and hairdryers. This Hamburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Fraser Suites Hamburg has a restaurant on site.
24-hour room service is available.
Recreational amenities at the hotel include a sauna and a 24-hour fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Sauna. The spa is equipped with a sauna.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and over; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Individually wrapped food options are available for breakfast and through room service. Enhanced food service safety measures are in place. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and over; guests must have received their complete COVID-19 vaccination at least 14 days prior to check-in. Free antigen/rapid COVID-19 testing is available on site.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 star Superior, and is displayed on this page as 5 stars.