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 Hamburg •1 Room
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Holiday Inn Hamburg - Hafencity, an IHG Hotel

0-star property
Ueberseeallee 15, Hamburg, Hamburg 020 3788 4841
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4.6 out of 5
Wonderful!
See all 40 ebookers Reviews

"Zimmer wurden nicht gereinigt! " More

By a verified traveller on Sun 21 Apr 2024

Points Of Interest

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Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£100* Per night/room 28 Apr - 29 Apr

Standard Room, 1 Queen Bed, Accessible, Courtyard View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Hamburg - Hafencity, an IHG Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from International Maritime Museum. Features include free WiFi in public areas, plus a restaurant and a gym.

  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 14 minutes by foot from Hamburg Cruise Center and a 2-minute drive from Miniatur Wunderland
  • Dogs welcome for a fee

Holiday Inn Hamburg - Hafencity, an IHG Hotel ratings based on 40 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Hamburg - Hafencity, an IHG Hotel

Everyone (16) Couples (12) Family (8)
4 out of 5
Zimmer wurden nicht gereinigt!

Posted by on 21 Apr 2024

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5 out of 5
Spacious room, comfy bed, air conditioning, decent fitness area with dumbbells up to 25kg. Next to train stop. 15 minute walk into city centre. We didn’t eat as breakfast was expensive (17 euros per person). Instead we ate at hobencook. Amazing breakfast in a rustic warehouse!

Posted by on 10 Aug 2019

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Comment from Hotel Management

13 Aug 2019 by HAMHC TEAM

Dear Guest, Thank you for your comment. We are looking forward to your return visit to Holiday Inn Hamburg HafenCity in the near future. Best regards Antonio Marra General Manager

5 out of 5
Gute Lage, sehr ansprechendes Design, ruhig und sauber. Tolles Frühstücksbuffet, zuvorkommende Bedienung.

Posted by on 22 Apr 2024

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5 out of 5

Posted by on 27 Dec 2023

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Comment from Hotel Management

29 Dec 2023 by Dein Holiday Inn Hamburg-HafenCity Team

Moin Patrick,vielen Dank für Deine nette Bewertung.Viele GrüßeDein Holiday Inn Hamburg-HafenCity Team

4 out of 5

Posted by on 16 Aug 2023

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Comment from Hotel Management

25 Aug 2023 by Holiday Inn Hamburg HafenCity

Moin Franz, vielen Dank für deine Bewertung. Bis bald mal wieder in Hamburg. Dein Team vom Holiday Inn Hamburg HafenCity

5 out of 5

Posted by on 5 Aug 2023

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Comment from Hotel Management

7 Aug 2023 by Holiday Inn Hamburg HafenCity

Ahoi Michel, vielen Dank für deine Bewertung. Bis zum nächsten Mal . Viele Grüße, dein Team vom Holiday Inn Hamburg HafenCity

5 out of 5

Posted by , from Kaltbrunn on 20 Jul 2023

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Comment from Hotel Management

25 Jul 2023 by Your Holiday Inn Hamburg-HafenCity

Dear Nicolai,many thanks for your review.See you next time in HamburgYour Holiday Inn Hamburg-HafenCity

5 out of 5
Wenn wir erneut nach Hamburg gehen, werden wir sicher wieder in diesem schönen Hotel logieren. Wir haben uns sehr wohl gefühlt. Der Tag hat jeweils gut angefangen, denn das Personal beim Frühstücksbuffet war sooo nett!

Posted by on 14 Jul 2023

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Comment from Hotel Management

19 Jul 2023 by Holiday Inn Hamburg HafenCity

Moin Corina, vielen Dank für die tolle Bewertung. Gern würden dich bald wieder in unserem Haus begrüßen. Dein Team vom Holiday Inn Hamburg HafenCity

5 out of 5
We arrived and were greeted by very friendly personnel. Checking in went incredibly smooth, even though we arrived a little earlier then 3 pm. The rooms were nice and clean, with a nice view in addition. When checking out we had some time left in the city, so we left our luggage at the reception and came back to get it later. No problems here either. An all around very pleasant stay.

Posted by on 23 Jun 2023

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Comment from Hotel Management

28 Jun 2023 by Your Team from Holiday Inn Hamburg HafenCity

Thank you very much for your review. We hope to welcome you again soon in our hotel.

5 out of 5
Super Hotel.

Posted by on 7 May 2023

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Comment from Hotel Management

28 Jun 2023 by Das Team vom Holiday Inn Hamburg HafenCity

Vielen Dank für Ihre Bewertung.

About the Holiday Inn Hamburg - Hafencity, an IHG Hotel

Location Ueberseeallee 15, Hamburg, Hamburg 20457

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 3 meeting rooms are available. WiFi is free in public spaces. The business-friendly Holiday Inn Hamburg - Hafencity, an IHG Hotel also features a fitness centre, complimentary newspapers in the lobby, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Hamburg hotel is smoke free.

  • 268 guestrooms or units
  • 7 levels
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: HafenCity Universität Hamburg Station (0.1 km / 0.1 mi)
  • Metro station: HafenCity Universität Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Hamburg - Hafencity, an IHG Hotel offers 268 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers. This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains.

  • Sitting area
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Bath or shower
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control (heating)
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Open Lobby – This lobby lounge serves breakfast, lunch, dinner and light fare.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 25 per pet, per night
  • Only dogs are allowed Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 17
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 per person
  • Self-parking fee: EUR 25 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hamburg Hafencity Hotel
  • Holiday Inn Hamburg Hafencity

You should know

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars, and is displayed on this page as 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.