- Liked: Cleanliness, property conditions & facilities, room comfort
- Disliked: Staff & service
Poorly handled fire alarm
The hotel was modern, clean, and spacious and in a good condition. Our stay started off well and my overall review would be positive were it not for the fire alarm that went off in the middle of the night and the subsequent response from the hotel staff. The alarm went off at around 01:00. We evacuated into sub-zero temperatures with our 4 year old daughter. She was thoroughly traumatized by the event. We were then told that it was a false alarm, nothing more. Afterwards, she didn't want to return to the room because she didn't feel safe. After much coaxing we got her back into bed and back to sleep around 03:00. The next morning, when confronted, the front desk staff offered nothing. No explanation, no apology, no offers of a late check out or even a cup of coffee. The front desk staff did not even make eye contact. Poorly handled indeed. While the hotel is nice, I will not stay here again because of the staff.