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4.5 out of 5

"I am so happy that I choose this hotel. very kind people, great room spacious and beautifully decorated. Excellent houskepping. I am definitely going ... " More

By Katayoun E. on Sun 22 Feb 2015

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Hotel Description

Hotel Atlantic Kempinski Hamburg's great location gets high marks from our customers. During your stay, you're just a quick walk from Inner Alster Lake. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool. Built in 1909, this 5-star hotel has 221 rooms over 4 floors. All rooms offer free WiFi and pillowtop beds.

  • Air-conditioned rooms with pillowtop beds, iPod docking stations and separate sitting areas
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Buffet breakfast served weekdays for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body treatments, body wraps or body scrubs at Energy Clinic
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre and a sauna
  • Guests speak favourably about the pool and the helpful staff
  • Within a 15-minute walk of Moenckebergstrasse and Hamburg City Hall
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£143* Per night/room 7 Jun - 8 Jun

Deluxe Suite, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Atlantic Kempinski Hamburg ratings based on 184 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Atlantic Kempinski Hamburg

Everyone (37) Couples (87) Business (8) Family (17) Friends (19) Other (6)
4 out of 5

Posted by on 26 Aug 2019

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Comment from Hotel Management

30 Aug 2019 by Ihr Team vom Hotel Atlantic Kempinski Hamburg

Sehr geehrter Gast, vielen Dank für Ihren Aufenthalt im Hotel Atlantic Kempinski Hamburg und dafür, dass Sie sich die Zeit genommen haben, uns Ihre Gästebewertung zu übermitteln. Wir freuen uns sehr, dass Sie mit unseren Leistungen zufrieden waren. Wir freuen uns schon jetzt auf Ihren nächsten Aufenthalt und stehen Ihnen bei Fragen oder Wünschen jederzeit gerne zur Verfügung. Mit herzlichen Grüßen Ihr Team vom Hotel Atlantic Kempinski Hamburg

4 out of 5

Generally good

not even allowed extra 30 minutes from check out, wasn't happy

Posted by on 21 Dec 2014

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5 out of 5

Perfect luxury break

Gorgeous hotel within easy walking distance of the railway station so a perfect getaway. Fabulous cocktails, beautiful pool and extremely comfortable rooms. The buffet breakfast was amazing.

Posted by on 30 Nov 2013

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5 out of 5

Great comfort and relaxation

My husband and I recommend this hotel to anyone who really wants to relax. The service is so good that you can forget the everyday matters and the luxury room was...full of luxury! Location isn't bad either, only about 500 metres from the main railway station and all the services. However, the lake view is over a street - window towards the inner yard was more silent.

Posted by on 17 Apr 2012

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5 out of 5

great hotel

I am so happy that I choose this hotel. very kind people, great room spacious and beautifully decorated. Excellent houskepping. I am definitely going back.

Posted by on 22 Feb 2015

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5 out of 5
Alles sehr angenehm, immer gerne wieder. Kann ich jedem weiter empfehlen.

Posted by on 9 Mar 2020

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Comment from Hotel Management

16 Mar 2020 by Hotel Atlantic

Sehr verehrter Gast, herzliche Grüße aus dem Hotel Atlantic Kempinski Hamburg und vielen Dank für Ihre Zeit, uns Ihre Eindrücke zu schildern. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben und eine entspannte Zeit in Hamburg hatten. Gerne begrüßen wir Sie bald einmal wieder im weißen Schloss an der Alster. Herzliche Grüße aus Hamburg Ihr Hotel Atlantic Team

5 out of 5

Posted by on 25 Feb 2020

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Comment from Hotel Management

28 Feb 2020 by Hotel Atlantic

Sehr verehrter Gast, herzliche Grüße aus dem Hotel Atlantic Kempinski Hamburg und vielen Dank für Ihre Zeit, uns Ihre Eindrücke zu schildern. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben und eine entspannte Zeit in Hamburg hatten. Gerne begrüßen wir Sie bald einmal wieder im weißen Schloss an der Alster. Herzliche Grüße aus Hamburg Ihr Hotel Atlantic Team

3 out of 5
Lärm im Haus und Zimmergrösse haben Erwartung nicht erfüllt.

Posted by on 13 Jan 2020

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Comment from Hotel Management

28 Jan 2020 by Hotel Atlantic

Sehr verehrter Gast, herzliche Grüße aus dem Hotel Atlantic Kempinski Hamburg und vielen Dank für Ihre Zeit, uns Ihre Eindrücke zu schildern. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns generell genossen haben und eine entspannte Zeit in Hamburg hatten. Ihre angesprochenen Punkte nehmen wir sehr ernst und haben diese bereits intern besprochen, um uns hier in Zukunft zu verbessern. Gerne begrüßen wir Sie bald einmal wieder im weißen Schloss an der Alster. Herzliche Grüße aus Hamburg Ihr Hotel Atlantic Team

3 out of 5
Die Unterkunft ist sehr in die Jahre gekommen. Reklamationen werden nicht ernst genommen. Preis-Leistung stimmt nicht mehr.

Posted by on 5 Jan 2020

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Comment from Hotel Management

29 Jan 2020 by Hotel Atlantic

Sehr verehrter Gast, herzliche Grüße aus dem Hotel Atlantic Kempinski Hamburg und vielen Dank für Ihre Zeit, uns Ihre Eindrücke zu schildern. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns generell genossen haben und eine entspannte Zeit in Hamburg hatten. Ihre angesprochenen Punkte nehmen wir sehr ernst und haben diese bereits intern besprochen, um uns hier in Zukunft zu verbessern. Gerne begrüßen wir Sie bald einmal wieder im weißen Schloss an der Alster. Herzliche Grüße aus Hamburg Ihr Hotel Atlantic Team

5 out of 5
Einmaliges Ambiente, sehr nettes Personal, wunderschöne Zimmer, ruhig gelegen, trotzdem zentral

Posted by on 4 Dec 2019

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Comment from Hotel Management

25 Dec 2019 by Hotel Atlantic

Sehr verehrter Gast, herzliche Grüße aus dem Hotel Atlantic Kempinski Hamburg und vielen Dank für die Schilderung Ihrer Eindrücke. Wir freuen uns sehr, dass Sie Ihre Zeit bei uns und in Hamburg genießen konnten. Gerne begrüßen wir Sie einmal wieder im weißen Schloss an der Alster und senden die besten Grüße aus der Hansestadt. Ihr Hotel Atlantic Team

About the Hotel Atlantic Kempinski Hamburg

Location An der Alster 72-79, Hamburg, HH 20099

Renovations + Closures

The property is closed between 01 April and 28 May.

The property will be renovating from 06 April 2020 until 14 August 2020 (completion date subject to change). The following areas are affected:

  • Lobby

Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Property Features

Hotel Atlantic Kempinski Hamburg offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 4078 square feet (379 square metres) and includes conference rooms. A fitness centre, spa services, and a terrace are also featured at the luxury Hotel Atlantic Kempinski Hamburg. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Hamburg hotel.

  • 1 building
  • 221 guestrooms or units
  • 4 levels
  • 4078 sq ft of conference space
  • 379 sq. m of conference space
  • Built in 1909
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Hamburg (HAM) (10.7 km / 6.7 mi)
  • Train station: Central S-Bahn (2.1 km / 1.3 mi)
  • Metro station: North Central U-Bahn (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Atlantic Kempinski Hamburg offers 221 forms of air-conditioned accommodation with iPod docking stations and minibars. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Sitting area
  • Pillowtop beds
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 11:00 AM.

Hotel Atlantic Kempinski Hamburg has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Children aged under 13 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Sailing nearby

Spa Services

Energy Clinic has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna.

  • Sauna in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 70.0 per day.

Pet Policy

  • Pets: EUR 39 per pet, per night
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Safety features at this property include a smoke detector. Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks, will be available to guests.For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks, will be available to guests.For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.

  • Cash or credit card deposit required
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 35 for adults and EUR 17.50 for children (approximately)
  • Airport shuttle fee: EUR 150 per vehicle (roundtrip)
  • Airport shuttle fee per child: EUR 150 (roundtrip)
  • Valet parking fee: EUR 37 per day
  • Pet fee: EUR 39 per pet, per night
  • Rollaway bed fee: EUR 70.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atlantic Hotel Kempinski
  • Atlantic Kempinski
  • Atlantic Kempinski Hamburg
  • Hamburg Kempinski Hotel Atlantic
  • Hotel Atlantic Hamburg
  • Hotel Atlantic Kempinski
  • Hotel Atlantic Kempinski Hamburg
  • Hotel Hamburg Atlantic Kempinski
  • Kempinski Atlantic
  • Kempinski Hotel Hamburg Atlantic
  • Kempinski Atlantic Hotel Hamburg
  • Hamburg Kempinski Atlantic Hotel
  • Atlantic Kempinski Hamburg
  • Hotel Atlantic Kempinski Hamburg Hotel
  • Hotel Atlantic Kempinski Hamburg Hamburg
  • Hotel Atlantic Kempinski Hamburg Hotel Hamburg

You should know

  • Hotel Atlantic Kempinski Hamburg offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.