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Hotel Description

Our customers tell us that they can't get enough of the clean rooms at Hotel Hafen Hamburg. During your stay, you're just a quick walk from Reeperbahn. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. Built in 1858, this 4-star hotel has 380 rooms. All rooms offer free WiFi and Smart TVs.

  • All rooms offer Smart TVs, minibars and room service (during limited hours)
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests speak favourably about the central location and the beds
  • Steps from St. Pauli Piers and 4 minutes on foot from Reeperbahn
  • Dogs welcome for a fee

Lieutenants class Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£75* Per night/room 15 Jul - 16 Jul

Sailor`s Class Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Captains Class Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Commander‘ s Class Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Cabin's Class Single Room

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Hotel Hafen Hamburg ratings based on 90 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Hafen Hamburg

Everyone (49) Business (1) Couples (14) Family (6)
4 out of 5

Posted by on 10 Nov 2018

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5 out of 5

Posted by on 29 Jun 2020

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4 out of 5
Super gelegen. Sehr eng im Frühstücksraum. Zu viele Gäste. (wegen Umbau)

Posted by on 19 Feb 2020

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4 out of 5
Bei einer kl. Reklamation vom Zimmer nehob man es promt. Dafür gab es sogar noch für das Haus 2x Gutscheine. Vielen Dank

Posted by on 6 Feb 2020

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Comment from Hotel Management

14 Feb 2020 by Guest Relation Team

Lieber Gast, ein riesengroßes Dankeschön für Ihre Bewertung! Wir würden uns sehr darüber freuen auch bei Ihrem nächsten Besuch in Hamburg Ihr Gastgeber zu sein. Mit besten Grüßen und bis bald an den Landungsbrücken, Ihr Guest Relation Team

5 out of 5
Die Lage zu den Landungsbrücken, Elbphilharmonie und Speicherstadt ist optimal. Das Frühstück ist sehr vielfältig und schmeckt sehr lecker.schmeckt l

Posted by on 21 Jan 2020

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Comment from Hotel Management

24 Jan 2020 by Ihr Guest Relations Team

Sehr geehrter Gast, herzlichen Dank für die schöne Bewertung. Wir freuen uns sehr, dass Ihnen die Lage und unser vielfältiges Frühstücksbuffet so zugesagt hat. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen, dann vielleicht auch in unserem neu gestalteten Restaurant Port. Maritime Grüße von der Waterkant

4 out of 5
Das Hotel ist sehr schön und geschmackvoll eingerichtet. Leider war das Personal (vor allem jenes von der Tower Bar) sehr unfreundlich

Posted by on 31 Dec 2019

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Comment from Hotel Management

9 Jan 2020 by Alexandra Lange

Lieber Gast, wir danken Ihnen für Ihr Feedback und würden uns freuen Sie beim nächsten Besuch auch von den gastronomischen Outlets zu überzeugen. Hamburg ist ja immer eine Reise wert. Mit freundlichen Grüßen von der Waterkant

4 out of 5

Posted by on 24 Dec 2019

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Comment from Hotel Management

11 Jan 2020 by Ihr Guest Relations Team

Lieber Gast, vielen Dank für Ihr Feedback, worüber wir uns sehr gefreut haben. Wir freuen uns schon heute, bald wieder Ihre Gastgeber sein zu dürfen. Herzliche Grüße

4 out of 5
Gut, liegt central, alles ist gut erreichbar. Das Essen war super

Posted by on 9 Dec 2019

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Comment from Hotel Management

11 Jan 2020 by Ihr Guest Relations Team

Lieber Gast, über Ihre lieben Worte haben wir uns sehr gefreut. Es ist schön, dass Sie Ihren Aufenthalt und die Zeit in unserer Hansestadt in vollen Zügen genießen konnten. Besuchen Sie uns gerne bald wieder!

5 out of 5
Die Lage des Hotels ist unbeschreiblich schön, dies mit direkten Blick auf die Landungsbrücken, den Hafen und die Elphi. Das Personal tut alles dafür, dass sich der Gast wohl fühlt. Das Frühstück ist eine Sensation.

Posted by on 5 Dec 2019

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Comment from Hotel Management

11 Jan 2020 by Ihr Team Guest Relation

Lieber Gast, ein riesengroßes Dankeschön für diese tolle Bewertung! Wir würden uns sehr darüber freuen auch bei Ihrem nächsten Besuch in Hamburg Ihr Gastgeber zu sein. Mit besten Grüßen und bis bald an den Landungsbrücken,

5 out of 5

Posted by on 24 Nov 2019

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Comment from Hotel Management

11 Jan 2020 by Ihr Guest Relations Team

Lieber Gast, ein großes Dankeschön für diese rundum ausgezeichnete Bewertung! Auf bald wieder bei uns am Hafen und mit besten Grüßen,

About the Hotel Hafen Hamburg

Location Seewartenstr. 9, Hamburg, HH 20459

Renovations + Closures

The following facilities are closed until further notice:

  • Bar/Lounge

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A terrace, tour or ticket assistance, and concierge services are also featured at Hotel Hafen Hamburg. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Hamburg hotel is smoke free.

  • 380 guestrooms or units
  • 2 buildings
  • Built in 1858
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Hamburg (HAM) (11.7 km / 7.3 mi)
  • Train station: Holstenstraße Station (2.6 km / 1.6 mi)
  • Metro station: Landungsbrücken Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Hafen Hamburg offers 380 forms of accommodation with minibars and a safe. Smart televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hairdryers. This Hamburg hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Smart television
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.

Restaurant Port – This restaurant serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.

Hafen Diner – This pub specialises in American cuisine and serves lunch and dinner. Open selected days.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11:00 PM, please contact the property in advance using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 20 per pet, per day
  • Only dogs are allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Personal protective equipment, including masks, will be available to guests.Contactless check-out is available.Individually wrapped food options are available for breakfast.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Number of children who can stay for free – 2
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 23 per person (approximately)
  • Self-parking fee: EUR 18 per day (in/out privileges)
  • Pet fee: EUR 20 per pet, per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hafen Hamburg Hotel
  • Hafen Hotel
  • Hafen Hotel Hamburg
  • Hamburg Hafen Hotel
  • Hamburg Hotel Hafen
  • Hotel Hafen
  • Hotel Hafen Hamburg
  • Hotel Hamburg Hafen
  • Hafen Hamburg
  • Hotel Hafen Hamburg Hotel
  • Hotel Hafen Hamburg Hamburg
  • Hotel Hafen Hamburg Hotel Hamburg

You should know

  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.