- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are top notch! We felt like guests in a home! Thank you!
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Located in Hamburg's Altona neighbourhood, Hotel Louis C. Jacob is in the suburbs and on the waterfront. St. Pauli Piers and Hamburg Cruise Center are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Hamburger Dom and Hagenbeck Zoo. Looking to enjoy an event or a game? See what's going on at Barclaycard Arena or Volksparkstadion.
We have been staying at LCJ for 7 years and unfortunately seen a dramatic decline in the last few years. Most of the staff inc reception look like they don’t like working there giving a uneasy atmosphere. Lack of service staff available also meant you had to wait so long to order drinks in the outside area. On checking out there was no one available to help with the bags to the car resulting in us grabbing the porter trolley ourselves and wheeling it with our luggage past reception through the hotel with the staff just ignoring the situation. This would never of happened a few years ago...such a shame because it was an institution in Hamburg in when you stayed there you were made so welcome and it felt special.