"Brand new hotel , not quite finished yet , lot of construction site around ., should be nice when it finished or completed " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

Our customers tell us that they enjoy the spacious rooms at JUFA Hotel Hamburg HafenCity. During your stay, you're just a quick walk from Prototyp Auto Museum. Features include free WiFi in public areas, plus a restaurant and a coffee shop/café. Built in 2018, this 3.5-star hotel has 220 rooms over 6 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • Air-conditioned rooms with flat-screen TVs, minibars and desks
  • Free WiFi
  • Options for a bite to eat include a restaurant and a coffee shop
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include tour or ticket assistance and luggage storage
  • On-site recreation includes a playground
  • Guests have good things to say about the accommodation, from cleanliness and comfy beds to spaciousness and overall comfort
  • Just a 5-minute drive from Hamburg Wholesale Market and 7 minutes from Fish Market
  • Pets welcome for a fee

Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£74 per night

Triple Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Comfort Suite (3 Persons)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Quadruple Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Single Room

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 1 Max

JUFA Hotel Hamburg HafenCity ratings based on 11 verified reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for JUFA Hotel Hamburg HafenCity

Everyone (11)
3 out of 5
The hotel is very nice, clean, moderately friendly staff. Easy to get around. A few criticisims, the right hand lefr screams out the floor level. Quite shovking the first time. You can hear on tje 6th floor perfectly when it says ground floor. Secondly my biggest problem is that the hotel is surrounded by building works from the city which wasn't written anywhere before or after I booked, and the hotel didn't seem to care when I notified/politely complained that it was constant from 0730 on my first day of arrival luckily for myself if wasn't so bad the second 2 mornings. I wouldn't recommend this hotel, because of the construction for another 18 months or so. Also I am now aware that the hotel has only been open 6 months or so, and I also work in service, but the competanacy of most of the staff seems that they haven't had enough training. If it was one or two I would assume they were brand new and wouldn't have a problem at all. Also a handful of the bar staff in the foyer bar are quite unfriendly/rude, they talk/shout to you across the bar, don't seem bothered about customer service at all, especially in the morning. Again I work in service so I know the importance of this and also understand it can be hard to be happy and smiley all the time especially when you have personal problems. But a bit of effort would be nice. Otherwise hotel is clean, and has good transport links also not far to walk to the harbour, maritime museum and speicherstadt.

Posted by , from Switzerland on 20 Oct 2018

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Comment from Hotel Management

23 Oct 2018 by Sebastian Lange (General Manager)

Dear Guest, Thanks for the rating and your comments. Your feedback helps us to improve constantly our services. I will discuss it with my team leaders. Hope to see you soon again in Hamburg. Best regards

3 out of 5
Brand new hotel , not quite finished yet , lot of construction site around ., should be nice when it finished or completed

Posted by on 4 Sep 2018

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Comment from Hotel Management

19 Sep 2018 by JUFA Hotel Hamburg HafenCity

Dear Guest, thank you for your positive review. The HafenCity is a district of Hamburg, which is developing very strong and is also known as Europe's largest inner-city urban development project. For this reason, many new buildings are being built in HafenCity and therefore there are some construction sites in the vicinity of the hotel. We would be happy to welcoming you again. Best Regards, Sebastian Lange Manager

4 out of 5
Sehr gute Lage direkt bei U-Bahn Station. Bei guter Auslastung am Wochenende und beim Checkout noch Optimierungs Potential. Geruchentwicklung in der Lobby durch die nicht abgetrennte Küche ist unangenehm.

Posted by on 21 May 2019

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Comment from Hotel Management

24 May 2019 by Sebastian Lange / Hoteldirektor

Vielen Dank für Ihre tolle Bewertung und Ihre Anmerkungen. Auf bald wieder in Hamburg Beste Grüße Sebastian Lange Hoteldirektor

4 out of 5

Posted by on 17 May 2019

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Comment from Hotel Management

24 May 2019 by Sebastian Lange / Hoteldirektor

Vielen Dank für Ihre gute Bewertung. Auf bald wieder in Hamburg Beste Grüße

3 out of 5
Kein Kaffeekocher, andere Zimmer sind z.T. gut hörbar.

Posted by on 19 Apr 2019

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Comment from Hotel Management

24 May 2019 by Sebastian Lange / Hoteldirektor

Vielen Dank für Ihre Bewertung und Ihre Anmerkungen. Kaffee-Teezubereitungsmöglichkeiten werden zeitnah in allen Zimmern bereitgestellt werden. Auf bald wieder in Hamburg Beste Grüße Sebastian Lange Hoteldirektor

4 out of 5

Posted by on 25 Feb 2019

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Comment from Hotel Management

1 Apr 2019 by Christian Mral

Dear Guest, thank you very much for your stay and your feedback. We hope you enjoyed your stay in Hamburg. Best regards, Christian Mral

5 out of 5
Personal teilweise unfreundlich, unprofessionell. Bei einer Bestellung von Vorspeise und Hauptspeise alles gleichzeitig bekommen. In der Bar etwas längere Wartezeit für eine Bestellung obwohl fast nichts los war. Kurze Raucherpause wurde der Tisch gleich abgeräumt obwohl noch gefüllte Gläser dort standen. Frühstück war gut und ausreichend. Die Lage vom Hotel super. Man konnte alles mit der U-Bahn super erreichen. Preis-Leistungsverhältnis super. Für Familie mit Kindern und ohne auch sehr zu empfehlen.

Posted by on 3 Jan 2019

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Comment from Hotel Management

8 Jan 2019 by Sebastian Lange (Hoteldirektor)

Vielen Dank für Ihre 5* Sterne Bewertung und Ihre Anmerkungen, die wie insbesondere mit dem Serviceteam besprechen werden. Viele Grüße

4 out of 5

Posted by on 2 Jan 2019

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Comment from Hotel Management

6 Jan 2019 by Sebastian Lange (Hoteldirektor)

Vielen Dank für Ihre 4* Sterne Bewertung und auf hoffentlich bald wieder in Hamburg. Beste Grüße

4 out of 5

Posted by on 20 Nov 2018

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Comment from Hotel Management

29 Nov 2018 by Sebastian Lange (Hoteldirektor)

Vielen Dank für Ihre Bewertung. Beste Grüße

3 out of 5
Man sollte wissen, dass das Hotel von Baustellen umgeben ist, das ist der Hauptgrund der Abwertung

Posted by on 6 Aug 2018

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Comment from Hotel Management

25 Oct 2018 by Sebastian Lange (Hoteldirektor)

Herzlichen Dank, dass Sie sich die Zeit genommen haben, uns ein Feedback zu hinterlassen. Es tut uns sehr leid, dass Sie mit Ihrem Aufenthalt bei uns nicht zufrieden waren. Wir haben uns bemüht im Vorfeld jeden Gast darüber zu informieren, dass nicht alles pünktlich in unmittelbarer Umgebung fertig gestellt werden konnte. Umso mehr tut es uns leid, dass wir dies in Ihrem Fall versäumt haben. Die HafenCity an sich ist eines der größten und spannendsten Infrastrukturprojekte Europas und wir sind gespannt wie es weitergeht.

About the JUFA Hotel Hamburg HafenCity

Location Versmannstrasse 12/14, Hamburg, 20457

Property Features

There's a restaurant on site, as well as a coffee shop/café. Public spaces have free WiFi. The business-friendly JUFA Hotel Hamburg HafenCity also features tour or ticket assistance, a garden, and a safe deposit box at the front desk. Parking is available for a fee. This 3.5-star Hamburg hotel is smoke free.

  • 1 building
  • 220 guestrooms or units
  • 6 levels
  • Built in 2018
  • Dining venue
  • Coffee shop
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Hamburg Central Station (4.2 km / 2.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

JUFA Hotel Hamburg HafenCity offers 220 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Minibar
  • Flat-screen television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.

JUFA Hotel Hamburg HafenCity has a restaurant on site.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • Pets: EUR 10.00 per pet, per day

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cots/infant beds.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cots/infant beds.

  • No rollaway/extra beds available
  • Debit cards not accepted

Fees

 

  • A city tax of Hamburg is imposed by the city. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation that you received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 19.00 for adults and EUR 8.20 for children (approximately)
  • Self-parking fee: EUR 15 per day
  • Pet fee: EUR 10.00 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names