4.2 out of 5

"The hotel staff were helpful the room spacious clean and breakfast was up to high standards. There was no rush and the hotel was well placed for a tri ... " More

By a verified traveller on Thu 01 Jun 2017

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Hotel Description

Our customers tell us that they enjoy the breakfast at Novotel Hamburg City Alster. During your stay, you'll be within walking distance of Hamburger Kunsthalle. You'll find features such as free WiFi in public areas, plus a restaurant and a fitness centre. Built in 2004, this 4-star hotel has 210 rooms over 5 floors. Free WiFi and deep-soaking bathtubs are available in all rooms.

  • Air-conditioned rooms with deep-soaking bathtubs, sofa beds and LCD TVs
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in the lobby, a front-desk safe and a business centre
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests have good things to say about the accommodation, from cleanliness and spaciousness to overall comfort and low noise level
  • Just a 3-minute drive from Hamburger Kunsthalle and a few minutes from Moenckebergstrasse
  • Pets welcome for a fee

Standard Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max
£73 per night

Standard Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Novotel Hamburg City Alster ratings based on 23 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Hamburg City Alster

Everyone (12) Couples (4) Business (1) Family (1) Friends (4)
5 out of 5

Posted by on 29 Apr 2019

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5 out of 5
very well presented very well spoken staff we will be returning

Posted by on 19 Mar 2019

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5 out of 5

Excellent place to stsy

The hotel staff were helpful the room spacious clean and breakfast was up to high standards. There was no rush and the hotel was well placed for a trip to see the city of Hamburg

Posted by , from UK on 1 Jun 2017

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4 out of 5

Quality service in a good location

Pros: Relaxed atmosphere, efficient service
High quality of service, catering and amenities in a good location for access to the City Centre on foot, bike ,car, bus or train. Next to underground station and an easy 20 minutes from the airport. Children/family friendly with a modern, dedicated indoor play area, yet fully and thoughtfully equipped for business and tourist visitors. Exceptional buffet breakfast.

Posted by on 17 Dec 2016

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4 out of 5
+ Bequeme Betten - Duscharmaturen sind unpraktisch (Keine Halterung für Brause über Kopfhöhe) + Saubere Zimmer jeden Tag - Das Frühstücksbuffet ist mit über 20 Euro/Tag sehr teuer

Posted by on 14 Mar 2019

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4 out of 5
Zentral gelegenes Hotel. Zimmer für 4 Personen klein. Kaum Platz für den Koffer

Posted by , from Schweiz on 19 Oct 2018

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4 out of 5
Zu bemängeln waren die Platzverhältnisse im Zimmer (o.k. für kurzen Business-Aufenthalt) für Ferien muss man aus dem Koffer leben. Das Frühstücksbuffet wird meist zu spät neu aufgefüllt, die Spiegeleier sind stets kalt. Sonst alles o.k.

Posted by , from Zürich on 15 Oct 2018

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4 out of 5
Tolles Hotel für Städtetrip, U-Bahn Station direkt vor dem Hotel. Leckeres Frühstücksbuffet.

Posted by on 27 Aug 2018

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4 out of 5
Pros: Innovative Einrichtungsdetails
Kurzfristiger Kurztrip durch Hamburg mit Besuch von Freunden und Verwandten

Posted by , from linz on 5 Jan 2018

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4 out of 5

Hübsches Hotel in der Nähe von der UBahn Station

Pros: Das ruhige Zimmer und die Äpfel an der Reception ;-)
Cons: Nein!
Location: Das Hotel befindet sich ca. 15 min Fahrt von der Stadt entfernt. U Bahn 3 min. vom Hotel entfernt.
Mein Aufenthalt in Hamburg war toll! Gut zum shoppen, alle Sehenswürdigkeiten gut organisiert mit Hop and Off Bus oder mit der Fähre etc.

Posted by on 15 Oct 2017

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About the Novotel Hamburg City Alster

Location Luebecker Str. 3, Hamburg, HH 22087

Property Features

Novotel Hamburg City Alster offers its guests a sauna and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A business centre and a meeting room are available. A terrace, multilingual staff, and a garden are also featured at the business-friendly Novotel Hamburg City Alster. Parking is available for a fee.

  • 1 building
  • 210 guestrooms or units
  • 5 levels
  • 240 sq. m of conference space
  • Built in 2004
  • Dining venue
  • Bar or lounge
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Sofa bed
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Hamburg (HAM) (10.2 km / 6.3 mi)
  • Train station: Hamburg Central Station (2.6 km / 1.6 mi)
  • Metro station: Lubecker Street U-Bahn (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Hamburg City Alster offers 210 forms of air-conditioned accommodation with minibars and a safe. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Deep soaking tub
  • Pull-out sofa bed
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Novotel Hamburg City Alster has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: EUR 10 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property provides free breakfast for children age 5 and younger. Children age 6-15 years old receive breakfast for EUR 3 per day. Children age 16 and older are charged as adults.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax of Hamburg is imposed by the city. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation that you received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 21 for adults and EUR 3 for children (approximately)
  • Self-parking fee: EUR 18.00 per day (in/out privileges)
  • Pet fee: EUR 10 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Hamburg Alster Hotel
  • Novotel Alster
  • Novotel Hamburg Alster Hotel Hamburg
  • Novotel Hamburg City Alster Hotel
  • Novotel Alster Hotel
  • Novotel Hamburg Alster

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.