4.2 out of 5

"The hotel staff were helpful the room spacious clean and breakfast was up to high standards. There was no rush and the hotel was well placed for a tri ... " More

By a verified traveller on Thu 01 Jun 2017

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Hotel Description

At Novotel Hamburg City Alster you'll be 1.7 km (1.1 mi) from Hamburger Kunsthalle and 2 km (1.2 mi) from Moenckebergstrasse. Highlights at this hotel include in-room free WiFi, free high-speed Internet, and LCD TVs.

All 210 soundproofed rooms feature sofa beds, satellite TV, and separate bathtubs and showers. Dining in is an option with room service, and minibars provide refreshments. You'll find nice touches like soaking tubs and free toiletries to enhance your stay. Coffee/tea makers, free newspapers, and safes are also available.

The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the fitness centre, Turkish bath/hammam, and sauna. Business amenities include a meeting room and a business centre. Added amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of self parking.

With a stay at this 4-star Hohenfelde hotel, you'll be 2.4 km (1.5 mi) from Hamburg City Hall and 3.6 km (2.2 mi) from St. Michaelis Church.

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£101 per night

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Novotel Hamburg City Alster ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Excellent place to stsy

The hotel staff were helpful the room spacious clean and breakfast was up to high standards. There was no rush and the hotel was well placed for a trip to see the city of Hamburg

Posted by , from UK on 1 Jun 2017

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4 out of 5

Quality service in a good location

Pros: Relaxed atmosphere, efficient service
High quality of service, catering and amenities in a good location for access to the City Centre on foot, bike ,car, bus or train. Next to underground station and an easy 20 minutes from the airport. Children/family friendly with a modern, dedicated indoor play area, yet fully and thoughtfully equipped for business and tourist visitors. Exceptional buffet breakfast.

Posted by on 17 Dec 2016

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4 out of 5

Gute Verkehrslage

Pros: Sevice
Super Hotel. Familienfreundlich!!!! Guter Service . Kurzer Weg zur U- Bahn

Posted by on 15 Feb 2017

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5 out of 5

Gepflegtes Hotel mit super service

Pros: Die Freundlichkeit und Aufmerksamkeit der Mitarbeiter. Ich hatte den Eindruck dass sie mit Freude dort bei der Arbeit sind.
Cons: Die Lüftung im Seminarraum hat bei mir zu einer augenreizung geführt
Location: Weiss nicht
Seminaraufenthalt 3 tage, Hotel ist gut mit öV zu erreichen. Die Betten sind super.

Posted by , from ch on 16 Dec 2016

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4 out of 5

rauhallinen sijainti, hyvät yhteydet ,

Pros: -siisti yleisilme -sopivan kokoinen, rauhallinen ja hiljainen ( paljon perheitä ) -hyvät kulkuyhteydet
Location: Hotelli sopivalla etäisyydellä keskustasta. Lyhyt matka Alster järvelle.
Vietimme hotellissa kolme vuorokautta, oli tapaaminen poikamme kanssa joka opiskelee Hampurissa. Hotellilta oli helppo siirtyä esim keskustaan. Hotelli sopii hyvin rauhoittumiseen ja lepäämiseen.

Posted by , from Kotka on 16 Oct 2016

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2 out of 5

Pitkä ja kallis viikonloppu

Perus siisti hotelli, sijainti kohtalainen. Epäasiallista henkilökuntaa. Eivät esim. kertoneet että aamupala ei sisälly hintaan. Kertoivat silti monelta sitä tarjoillaan. Pois lähtiessä sitten veloittivat 21 euroa per aamupala, eli kahdelta hengeltä 42 euroa päivä! Aamupala oli tavallinen buffet, ei hienouksia. Huone epämukava. Kylpyhuone ja vessa eri puolilla huonetta, ei edes hanaa vessassa. En suosittele.

Posted by on 30 Mar 2016

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5 out of 5

Tolles Hotel

Das Hotel hat die Erwartungen übertroffen. Der Wellness- und Fitnessbereich ist klein aber fein. Das Personal freundlich und hilfsbereit. Nächstes Mal wieder gerne im Novotel Hamburg City Alster.

Posted by on 1 Jan 2016

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5 out of 5


Perfektes Hotel für einen Kurztrip nach Hamburg! Super Lage! U-Bahn Station vor der Tür! Komfortabel & Sauber! Sehr nettes Personal!

Posted by on 16 Sep 2015

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5 out of 5

super für eine stadtreise

super gelegen, tolles personal, schöne zimmer, jederzeit wieder....

Posted by on 14 Aug 2014

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5 out of 5

Tolles Hotel für Städtereise

Lage war gut, gleich an der U-Bahn Station. Frühstück etwas teuer mit 20 €. Zimmer war sauber. War etwas laut wenn das Fenster geöffnet war, da das Hotel an einer befahrenen Strasse liegt.

Posted by on 29 May 2014

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About the Novotel Hamburg City Alster

Location Luebecker Str. 3, Hamburg, HH 22087

Property Features

Novotel Hamburg City Alster offers its guests a sauna and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A business centre and a meeting room are available. A terrace, multilingual staff, and a garden are also featured at the business-friendly Novotel Hamburg City Alster. For a fee, parking is available.

  • 1 building
  • 210 guestrooms or units
  • 5 levels
  • 240 sq. m of conference space
  • Built in 2004
  • Dining venue
  • Bar or lounge
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Sofa bed
  • Free cribs/infant beds


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Self parking (surcharge)


  • Airport: Hamburg (HAM) (11.9 km / 7.4 mi)
  • Train station: Hamburg Central Station (2 km / 1.2 mi)
  • Metro station: Berliner Tor U-Bahn (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Hamburg City Alster offers 210 forms of air-conditioned accommodation with minibars and a safe. LCD televisions come with Satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Deep soaking tub
  • Pull-out sofa bed
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Novotel Hamburg City Alster has a restaurant on-site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Sailing nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM

Special check-in instructions:

Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast. For more details, please contact the office using the information on the reservation confirmation received after booking.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!


  • Pets: EUR 10 per pet, per night


Guests will be asked to pay the following charges at the property:

  • A city tax of Hamburg is imposed by the city. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation that you received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 21 for adults and EUR 3 for children (approximately)
  • Self parking fee: EUR 18.00 per day (in/out privileges)
  • Pet fee: EUR 10 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.


Breakfast Offer

Book a stay in any breakfast inclusive rate plan and receive free breakfast for children age 5 and younger. Children age 6-15 years old receive breakfast for EUR 3. Children age 16 and over are charged as adults.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.