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Hotel Description

Our customers tell us that they enjoy the comfortable rooms at Novum Hotel Alster. During your stay, you're just a quick walk from Hamburger Kunsthalle. Features include free breakfast and free WiFi in public areas. This 3-star hotel has 35 rooms over 5 floors. Each room includes amenities such as free WiFi and cable TV channels.

  • All rooms offer cable TV, safes and hairdryers
  • Free buffet breakfast served daily
  • Free WiFi
  • Amenities include multilingual staff and a lift
  • Guests have good things to say about the accommodation, from cleanliness and comfy beds to overall comfort and nice bathrooms
  • Just a 5-minute walk from Hamburger Kunsthalle and 9 minutes on foot from Moenckebergstrasse

Quadruple Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Comfort Triple Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Single Room (Queensize)

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Comfort Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Double Room (Queensize)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Novum Hotel Alster ratings based on 39 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novum Hotel Alster

Everyone (13) Couples (9) Business (2) Family (3) Other (5)
2 out of 5

HORRIBLE SINGLE ROOMS

The single rooms are ridiculously small, barely enough room to go around the bed. We asked to be upgraded to a double room, not only did they charge more than 60 of the single room rate but they treated us like thieves and asked for immediate payment. In the room, no amenities besides soap and a bottle of water which at the end of our trip, they charged us €4.00 when it was not indicated on the bottle but a welcome note on it, misleading to think it as offered. Location was good, breakfast was good and it was clean. NEVER book a single room!

Posted by on 19 Jan 2016

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4 out of 5

Posted by on 19 May 2019

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4 out of 5
Unterkunft für Städtereise super, einzig die Matratze im Zimmer 401 ist in die Jahre gekommen.

Posted by on 19 May 2019

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4 out of 5
Die Lage des Hotels ist ideal.Das Frühstück was sehr gut.

Posted by on 29 Apr 2019

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4 out of 5
sehr zentrall gelegen und om ruhiger strasse. 5 gehminuten zum Hauptbahnhof.

Posted by , from CH ch on 29 Dec 2018

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4 out of 5
good location, easy access to central railway station, fairly quiet. Good value for money. Only b-moll: if you want to read in bed at night, forget it! but that is a problem with many hotels, even expensive ones. The lights respectively the lamps are always in the wrong place.

Posted by , from Geneval on 28 Dec 2018

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4 out of 5
Einfaches Hotel. gut gelegen nahe Hauptbahnhof. Frühstücksbuffet erfreulich reichhaltig, WiFi schnell und unkompliziert. Würde das Hotel wieder buchen. Gute Restaurants ganz in der Nähe. Ab Hauptbahnhof beste ÖV-Verbindungen.

Posted by , from Schweiz on 26 Dec 2018

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4 out of 5
Supr Lage, Bahnhof in der Nähe und vieles zu Fuss erreichbar

Posted by on 18 Oct 2018

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4 out of 5
Hamburg ist eine Reise wert. Das Hotel liegt optimal im Zentrum. Der Nachtlärm ist beträchtlich: heim kehrende, grölende Gäste aus der Nachbarschaft( Da ist eine Bar oder sowas). Raum zum Morgenessen etwas eng. Alles Technische hat bestens funktioniert. Erste zwei Nächte zu teuer. Schummerlicht im Zimmer: man kann kaum lesen. Gute Betten.

Posted by on 4 May 2018

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3 out of 5
Zu kleines dunkles Zimmer, sauber, sehr freundliches Personal, gute Lage.

Posted by , from Fribourg on 21 Apr 2018

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Property Features

Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Novum Hotel Alster also features multilingual staff and a lift. This 3-star Hamburg hotel is smoke free.

  • 1 building
  • 35 guestrooms or units
  • 5 levels
  • Buffet breakfast (free)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Hamburg (HAM) (10.9 km / 6.8 mi)
  • Train station: Hamburg Central Station (0.9 km / 0.5 mi)
  • Metro station: North Central U-Bahn (0.3 km / 0.2 mi)
  • Parking:

Room Amenities

Novum Hotel Alster offers 35 forms of accommodation with a safe and a hairdryer. Each accommodation is individually furnished. Cable televisions are provided. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested.

  • Cable channels
  • Hypo-allergenic bedding
  • Shower
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

Guests are served a free buffet breakfast daily from 6:30 AM to 10:30 AM.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Sailing nearby

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No rollaway/extra beds available
  • Only service animals are allowed

Fees

 

  • A city tax of Hamburg is imposed by the city. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation that you received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 9 per 24 hours
  • Early check-in fee: EUR 15.00 (subject to availability)
  • Late check-out fee: EUR 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novum Hotel Alster Hamburg
  • Novum Hotel Alster
  • Novum Alster Hamburg
  • Novum Alster
  • Aachener Hof Hamburg

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.