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"Spent two nights here and did the job for a stay in the city. Approx 30 minutes walk to the city centre. The room was adequate albeit a little small f ... " More

By Beefy on Tue 18 Aug 2015

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Standard Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£65* Per night/room 25 May - 26 May

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Economy Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they enjoy the comfortable beds at Novum Hotel Ambassador. During your stay, you'll be within walking distance of Museum of Arts and Crafts Hamburg. Free breakfast, free WiFi in public areas and self-parking (surcharge) are available. Built in 1973, this 3.5-star hotel has 119 rooms over 6 floors. All rooms offer free WiFi and flat-screen TVs.

  • All accommodations offer flat-screen TVs, minibars and room service
  • Free buffet breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include a front-desk safe, multilingual staff and a lift
  • Guests speak favourably about the quiet location and the beds
  • 10 minutes by car from Miniatur Wunderland and 8 minutes from Hamburg Dungeon
  • Pets welcome for a fee

Novum Hotel Ambassador ratings based on 8 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Novum Hotel Ambassador

Everyone (1) Business (3) Other (4)
4 out of 5

Weekend trip away

Spent two nights here and did the job for a stay in the city. Approx 30 minutes walk to the city centre. The room was adequate albeit a little small for a single but was fine. The staff left a small packet of sweets each time they cleaned the room which was a nice gesture. The ladies on the reception were quite helpful especially when needed to print something.

Posted by on 18 Aug 2015

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5 out of 5

A Little Gem

I visited Hamburg to attend a gig and found this hotel on via the net..... what a fantastic find.!!!! The Reception staff were particularly helpful, rooms were exceptionally clean and very comfortable, my only quibble would be that there are no tea or coffee facilities in the room.... but then again, it's something I've noticed with German Hotels. Would most certainly stay there again.

Posted by on 30 Nov 2010

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3 out of 5

ok

Pros: das große Schwimmbecken (14X5m) der schöne Saunabereich und Fitnessbereich
Cons: Wir hatten ein Zimmer, 4. Stock, zur sehr lauten Straße, so dass keine Fenster geöffnet werden konnten.
Location: direkt am BErliner Tor, S- und U-Bahnen sind vorhanden.
vornehmes Hotel, aber recht teuer. Mein frühzeitiger Wunsch nach einem ruhigen Zimmer nach hinten wurde wohl von ebookers nicht weitergeleitet.

Posted by on 7 Nov 2016

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1 out of 5

I don't recommend it

Staff was friendly.However, I still don't understand why such a Hotel gets 4 stars. The shower cabin is somehow in the middle of the room so one soaks the room automatically. The desk to work is mini. the room was just a bit bigger than the single bed. It looked old and tired. For the Price I paid one can find lot better hotel rooms. I do not recommend it and will not come back.

Posted by on 5 Mar 2014

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1 out of 5

Does never deserve * * * *

I don't think this hotel deserves 4 stars. It Looks tired, room is a bit bigger than the single bed, not more. Shower cabine in the middle of the room so you wet everything and you get wet everytime you go from the bed to the toilet. Washing sink was extremely small. I will not go back to this place. I don't recomment it to anyone. Only big plus: The Hotel staff was very friendly.

Posted by on 23 Sep 2013

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4 out of 5

Tolles Businesshotel

Seh gutes Hotel. Ein paar Kleinigkeiten waren nicht optimal: Die Silikonfugen der Dusche waren nicht mehr ganz weiß und der Abfluss der Dusche funktionierte nicht so gut. Vermisst habe ich einen Safe auf dem Zimmer, ein solcher steht aber bei der Rezeption zu Verfügung. Die Fenster bieten keine gute Lärmisolierung, was durch die nicht sehr ruhige Lage einen Abzug ergibt. Ansonsten ein sehr gutes Hotel mit sehr freundlichem Personal.

Posted by on 14 Sep 2013

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2 out of 5

Gut geeignet zum Übernachten

- relativ kleines Einzelzimmer - alles vorhanden, was man braucht - recht unpersönlich, da sehr viele Zimmer und viel Personal

Posted by on 15 May 2013

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4 out of 5

Privataufenthalt

war vier Tage in hamburg und bin mit dem Service Preis/Leistung sehr zufrieden. kanns empfehlen. Gute Lage 5 Minuten von S-Bahn entfernt. Fenster sind gut isoliert, da Verkehrslärm von Hauptstrsaae.

Posted by on 27 Oct 2012

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About the Novum Hotel Ambassador

Location Heidenkampsweg 34, Hamburg, 20097

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Free breakfast is served daily. WiFi is free in public spaces. Tour or ticket assistance, multilingual staff, and room service (during limited hours) are also featured at the family-friendly Novum Hotel Ambassador. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Hamburg hotel.

  • 1 building
  • 119 guestrooms or units
  • 6 levels
  • Built in 1973
  • Buffet breakfast (free)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Hamburg Central Station (1.9 km / 1.2 mi)
  • Metro station: Berliner Tor Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novum Hotel Ambassador offers 119 accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include baths or showers and hairdryers. This Hamburg hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Hypo-allergenic bedding
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pet Policy

  • Pets: EUR 15 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place.

  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 2
  • Debit cards
  • Online penalty collection
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 12 per day
  • Pet fee: EUR 15 per pet, per night
  • Early check-in fee: EUR 15 (subject to availability)
  • Late check-out fee: EUR 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ambassador Hamburg
  • Ambassador Quality Hotel Hamburg
  • Hamburg Ambassador
  • Hamburg Quality Hotel Ambassador
  • Quality Ambassador
  • Quality Ambassador Hamburg
  • Quality Hotel Ambassador Hamburg
  • Quality Hotel Hamburg Ambassador
  • Quality Hotel Ambassador
  • Quality Hotel Hamburg
  • Hotel Ambassador Hamburg
  • Novum Hotel Ambassador Hotel
  • Novum Hotel Ambassador Hamburg
  • Quality Hotel Ambassador Hamburg
  • Novum Hotel Ambassador Hotel Hamburg

You should know

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.