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"The cleanliness was an obvious issue. the bed smelt of urine. the washroom basin soap was empty when asked was given a soap bottle to replace, i tried ... " More

By a verified traveller on Wed 22 Aug 2018

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Hotel Description

The free breakfast at Novum Hotel Continental Hamburg Hauptbahnhof gets good marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Moenckebergstrasse. Free WiFi in public areas is available. This hotel has 35 rooms over 5 floors. All rooms offer free WiFi and flat-screen TVs.

  • All rooms offer flat-screen TVs, premium bedding and free newspapers
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Amenities include free newspapers in reception, a front-desk safe and multilingual staff
  • Guests speak favourably about the location and the clean guestrooms
  • 6 minutes by foot from Moenckebergstrasse and a 4-minute drive from Miniatur Wunderland

Basic Double Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£51* Per night/room 14 Jun - 15 Jun

Standard Double Room Single Use

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Comfort Double Room Single Use

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Basic Double Room Single Use, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Comfort Triple Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Novum Hotel Continental Hamburg Hauptbahnhof ratings based on 50 verified reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novum Hotel Continental Hamburg Hauptbahnhof

Everyone (33) Couples (6) Family (2) Other (1)
4 out of 5

Posted by on 17 Jun 2019

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3 out of 5
The cleanliness was an obvious issue. the bed smelt of urine. the washroom basin soap was empty when asked was given a soap bottle to replace, i tried but couldn't find how to change so has to use it as it is. location is right in front of the rail station. no fridge and no air conditioning or fan facility. very noisy if open windows.

Posted by on 22 Aug 2018

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3 out of 5
The breakfast was unexpectedly bad. The staff definitely needs more training on English and being more friendly to the customers. The room was ok and the cleanliness was also ok. However, despite the fact that the hotel is non-smoking hotel, there were people on the floor smoking in their rooms. This has to be addressed by the hotel.

Posted by on 19 Apr 2018

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4 out of 5

perfect location

Pros: Everything. It provided me with a good shower, comfortable bed and city-centre location and the view of the wonderful station was a bonus.
Cons: The hotel iscmore than adequate and achieves its aim in providing clean accomodation at a good price. No improvement needed.
Location: Breakfast in the local cafes, and try some of the eating places in the sidestreets nearby, which also have individual shops. Go anywhere easily.
This is a budget-friendly hotel in the centre of the city with easy access to lively bars, good-value cafes and more upmarket restaurants. It is opposite the imposing railway station and a minute or two away from the underground to reach Hamburg's main attractions. Guests are provident with an excellent continental breakfast in a pleasant breakfast room- replenished regularly even when you go late.Fried eggs and bacon not on the menu but who needs them when such delightful local food is supplied? The rooms were warm in the recent sub-zero temperatures and there is always hot water in the clean and functional shower room. The bed was comfortable and I only needed the one continental style pillow provided. Staff are helpful and efficient. I will certainly book this hotel again.

Posted by , from England on 20 Mar 2018

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5 out of 5

Central hotel

Pros: Location, clean rooms and value for money.
Cons: The lighting was very dim in the room.
Location: Close to train station and main shopping area and Christmas markets
We stayed at the hotel while visiting the Christmas markets. It was so close to the main train station (€3.20 for a one way 25 minute journey from the airport, the train splits so do make sure you are in the right carriages) you could see it from the exit. The hotel was happy to let us leave our luggage on the day of arrival and also departure. The markets and shops are one side of the railway station and the hotel is just the other. Pleasant, helpful staff and super reasonable prices. The rooms were very clean. We would definitely stay again

Posted by , from harwich on 6 Dec 2017

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5 out of 5

Posted by on 20 Nov 2019

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3 out of 5
Nähe zu Hamburg Hbf und ruhige Zimmer. Frühstück vielseitig, aber nicht allzu gesund.

Posted by on 27 Sep 2019

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3 out of 5
Zimmer sehr klein, kein Kühlschrank, Nachttische staubig, 3 von 5 Lampen um Bad kaputt- wurden aber am nächsten Tag repariert, Frühstück gut und Personal freundlich

Posted by on 19 Aug 2019

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4 out of 5

Posted by on 17 Aug 2019

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3 out of 5

Posted by on 13 Aug 2019

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About the Novum Hotel Continental Hamburg Hauptbahnhof

Location Kirchenallee 37, Hamburg, HH 20099

Property Features

Free breakfast is served daily. Public spaces have free WiFi. Tour or ticket assistance, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Novum Hotel Continental Hamburg Hauptbahnhof. This Hamburg hotel is smoke free.

  • 1 building
  • 35 guestrooms or units
  • 5 levels
  • To-go breakfast (free)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Hamburg (HAM) (11.2 km / 7 mi)
  • Train station: Central S-Bahn (1.7 km / 1.1 mi)
  • Metro station: North Central U-Bahn (0.1 km / 0.1 mi)

Room Amenities

Novum Hotel Continental Hamburg Hauptbahnhof offers 35 forms of accommodation with a safe and free newspapers. This individually decorated accommodation includes desks. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Flat-screen television
  • Cable channels
  • Luxury bedding
  • Bathtub or shower
  • Cots (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Ensuite bathroom
  • Unique decor

Food & Drink

Guests are served a free on-the-go breakfast daily from 6:30 AM to 10:30 AM.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Sailing nearby

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • No rollaway/extra beds available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 10 per night
  • Early check-in fee: EUR 15.00 (subject to availability)
  • Late check-out fee: EUR 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Continental Hamburg
  • Novum Continental Hamburg Hauptbahnhof
  • Novum Continental Hauptbahnhof
  • Novum Hotel Continental Hamburg
  • Novum Hotel Continental Hamburg Hauptbahnhof
  • Novum Hotel Continental Hauptbahnhof
  • Novum Hotel Continental Hamburg Hauptbahnhof Hotel
  • Novum Hotel Continental Hamburg Hauptbahnhof Hamburg
  • Novum Hotel Continental Hamburg Hauptbahnhof Hotel Hamburg
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.