"The cleanliness was an obvious issue. the bed smelt of urine. the washroom basin soap was empty when asked was given a soap bottle to replace, i tried ... " More

By a verified traveller on Wed 22 Aug 2018

Enter dates to see availability

Hotel Description

Our customers tell us that they enjoy the comfortable rooms at Novum Hotel Continental Hamburg Hauptbahnhof. During your stay, you're just a quick walk from Hamburger Kunsthalle. You'll find features such as free breakfast and free WiFi in public areas. This hotel has 35 rooms over 5 floors. Enjoy your stay with amenities like free WiFi and cable TV channels in each room.

  • All rooms offer cable TV, premium bedding and desks
  • Free buffet breakfast served daily
  • Free WiFi
  • Amenities include free newspapers in the lobby, a front-desk safe and multilingual staff
  • Guests speak favourably about the overall condition of the property and the proximity to shopping
  • Just a 4-minute walk from Hamburger Kunsthalle and 6 minutes on foot from Moenckebergstrasse

Standard Double Room Single Use

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Comfort Double Room Single Use

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Basic Double Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Basic Double Room Single Use, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Comfort Triple Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Novum Hotel Continental Hamburg Hauptbahnhof ratings based on 93 verified reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novum Hotel Continental Hamburg Hauptbahnhof

Everyone (28) Couples (25) Business (2) Family (13) Other (7) Friends (10)
4 out of 5

Posted by on 17 Jun 2019

Was this review helpful to you?
3 out of 5
The cleanliness was an obvious issue. the bed smelt of urine. the washroom basin soap was empty when asked was given a soap bottle to replace, i tried but couldn't find how to change so has to use it as it is. location is right in front of the rail station. no fridge and no air conditioning or fan facility. very noisy if open windows.

Posted by on 22 Aug 2018

Was this review helpful to you?
3 out of 5
The breakfast was unexpectedly bad. The staff definitely needs more training on English and being more friendly to the customers. The room was ok and the cleanliness was also ok. However, despite the fact that the hotel is non-smoking hotel, there were people on the floor smoking in their rooms. This has to be addressed by the hotel.

Posted by on 19 Apr 2018

Was this review helpful to you?
4 out of 5

perfect location

Pros: Everything. It provided me with a good shower, comfortable bed and city-centre location and the view of the wonderful station was a bonus.
Cons: The hotel iscmore than adequate and achieves its aim in providing clean accomodation at a good price. No improvement needed.
Location: Breakfast in the local cafes, and try some of the eating places in the sidestreets nearby, which also have individual shops. Go anywhere easily.
This is a budget-friendly hotel in the centre of the city with easy access to lively bars, good-value cafes and more upmarket restaurants. It is opposite the imposing railway station and a minute or two away from the underground to reach Hamburg's main attractions. Guests are provident with an excellent continental breakfast in a pleasant breakfast room- replenished regularly even when you go late.Fried eggs and bacon not on the menu but who needs them when such delightful local food is supplied? The rooms were warm in the recent sub-zero temperatures and there is always hot water in the clean and functional shower room. The bed was comfortable and I only needed the one continental style pillow provided. Staff are helpful and efficient. I will certainly book this hotel again.

Posted by , from England on 20 Mar 2018

Was this review helpful to you?
5 out of 5

Central hotel

Pros: Location, clean rooms and value for money.
Cons: The lighting was very dim in the room.
Location: Close to train station and main shopping area and Christmas markets
We stayed at the hotel while visiting the Christmas markets. It was so close to the main train station (€3.20 for a one way 25 minute journey from the airport, the train splits so do make sure you are in the right carriages) you could see it from the exit. The hotel was happy to let us leave our luggage on the day of arrival and also departure. The markets and shops are one side of the railway station and the hotel is just the other. Pleasant, helpful staff and super reasonable prices. The rooms were very clean. We would definitely stay again

Posted by , from harwich on 6 Dec 2017

Was this review helpful to you?
4 out of 5

Posted by on 24 Jun 2019

Was this review helpful to you?
2 out of 5
Zimmer nicht viel grösser als eine Besenkammer.Nicht empfehlenswert.

Posted by on 10 Jun 2019

Was this review helpful to you?
4 out of 5
Grosses Zimmer, saubere Dusche, leider war der Ausblick aus dem Fenster sehr trist, da nur Blick an die Hauswand möglich war.

Posted by on 27 May 2019

Was this review helpful to you?
4 out of 5
Zimmer und Badezimmer gut. Matratzen durchgeliegen...zu kleiner Frühstückraum, längere Wartezeiten, Lifte renovationsbedürftig

Posted by on 22 May 2019

Was this review helpful to you?
3 out of 5

Posted by on 5 Apr 2019

Was this review helpful to you?

About the Novum Hotel Continental Hamburg Hauptbahnhof

Location Kirchenallee 37, Hamburg, HH 20099

Property Features

Free breakfast is available daily. Public spaces have free WiFi. Tour or ticket assistance, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Novum Hotel Continental Hamburg Hauptbahnhof. This Hamburg hotel is smoke free.

  • 1 building
  • 35 guestrooms or units
  • 5 levels
  • Buffet breakfast (free)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Hamburg (HAM) (11.6 km / 7.2 mi)
  • Train station: Hamburg Central Station (1.7 km / 1.1 mi)
  • Metro station: North Central U-Bahn (0.1 km / 0.1 mi)
  • Parking:

Room Amenities

Novum Hotel Continental Hamburg Hauptbahnhof offers 35 forms of accommodation with a safe and free newspapers. This individually decorated accommodation includes desks. Beds feature premium bedding. Cable televisions are provided. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access.

  • Cable channels
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Ensuite bathroom
  • Unique decor

Food & Drink

Guests are served a free buffet breakfast daily.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Sailing nearby

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • No rollaway/extra beds available
  • Only service animals are allowed

Fees

 

  • A city tax of Hamburg is imposed by the city. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation that you received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 10 per night
  • Early check-in fee: EUR 15.00 (subject to availability)
  • Late check-out fee: EUR 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novum Hotel Continental Hamburg Hauptbahnhof
  • Novum Hotel Continental Hauptbahnhof
  • Novum Continental Hamburg Hauptbahnhof
  • Novum Continental Hauptbahnhof
  • Novum Continental Hauptbahnho
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.