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"Room was to small for 4 person also bed to small for 2 " More

By Major s. on Thu 09 Jul 2015

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Hotel Description

The breakfast at Park Hotel Hamburg Arena gets good marks from our customers. During your stay, you'll be connected to a shopping centre and within walking distance of Hagenbeck Zoo. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This 3-star hotel has 105 rooms over 4 floors. All rooms offer free WiFi and flat-screen TVs.

  • All rooms offer flat-screen TVs, room service and free newspapers
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests speak favourably about the breakfast and the helpful staff
  • Just a 2-minute drive from Hagenbeck Zoo and 6 minutes from Volksparkstadion
  • Pets welcome for a fee

Economy Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£68* Per night/room 27 May - 28 May

Twin Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Comfort Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Park Hotel Hamburg Arena ratings based on 59 verified reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Park Hotel Hamburg Arena

Everyone (15) Business (2) Couples (10) Family (19) Friends (9) Other (2)
1 out of 5
Everything! DONT STAY jsjeheusiueheheie sjdjdnrjdjdjrvej

Posted by on 14 May 2019

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Comment from Hotel Management

17 May 2019 by Lisa Braun, Front Office

Dear Guest, we are sorry you did not enjoy your stay. Your Feedback is very important to us and we take it to heart as we are constantly working on improving your experience.

4 out of 5

Goog trip

Room was to small for 4 person also bed to small for 2

Posted by on 9 Jul 2015

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4 out of 5

great hotel for hamburg visit

Lovely hotel- fantastic sized rooms with sofa that converted to an additional double bed. Very spacious and comfortable. Corridors a bit dated but rooms looked newly refurbished and was very happy. Good location even though on outskirts of centre. Less than 10 mins walk to train which was then 10 mins to central location. 15 mins walk to the zoo- a must visit with children. We did not use the hotel restaurant but found a number of local restaurants that served really excellent food. The hotel staff were great providing local knowledge- they recommended us the visit hamburg card for unlimited travel- this includes some boat trips too! And lots of discounts on local sights and attractions. Worth every penny!

Posted by on 31 Aug 2014

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3 out of 5

Posted by on 8 Feb 2020

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Comment from Hotel Management

19 Feb 2020 by Park Hotel Hamburg Arena Team

Vielen Dank für Ihr Feedback, welches wir sehr wertschätzen. Ich hoffe wir dürfen Sie bald wieder bei uns begrüßen.

4 out of 5

Posted by on 23 Dec 2019

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Comment from Hotel Management

5 Feb 2020 by Park Hotel Hamburg Arena Team

Vielen Dank für Ihr Feedback, welches wir sehr wertschätzen. Ich hoffe wir dürfen Sie bald wieder bei uns begrüßen.

4 out of 5
Schönes Hotel, aber die Rezeption war bevormundend unfreundlich

Posted by on 7 Sep 2019

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Comment from Hotel Management

5 Oct 2019 by Lisa Braun, Park Hotel Hamburg Arena

Schön, dass es Ihnen bei uns gefallen hat. Wir arbeiten ständig daran uns zu verbessern und haben Ihre Kritik an die entsprechenden Abteilungen weitergeleitet. Ich hoffe bei Ihrem nächsten Besuch werden Sie eine Verbesserung feststellen.

4 out of 5
Hotel liegt etwas ausserhalb der Innenstadt. Erreichbarkeit mit öV ist umständliich.

Posted by on 31 Mar 2019

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Comment from Hotel Management

30 Apr 2019 by Nina Schnackenberg - Reservations Manager

Sehr geehrter Gast, vielen Dank für Ihr Feedback! Wir bedauern sehr, dass unsere Lage Ihnen nicht zugesagt hat. Mit herzlichen Grüßen Nina Schnackenberg Reservations Manager

3 out of 5
Hotel hat alles was es braucht zum nächtigen, Wlan ist eine Katastrophe in der Lobby etwas Wlan im Zimmer wenig bis gar kein empfang. also reise sollte demzufolge vorher gut durchgeplant sein

Posted by on 24 Nov 2018

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Comment from Hotel Management

28 Nov 2018 by Nina Schnackenberg - Reservations Manager

Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Wir freuen uns sehr, dass es Ihnen bei uns gefallen hat. An der Instabilität unseres Wlans arbeiten wir derzeit und würden uns freuen Sie erneut bei uns begrüßen zu dürfen! Mit freundlichen Grüßen Nina Schnackennerg Reservations Manager

4 out of 5

OK. Personal überfordert.

Pros: Grosser Zimmer und Bett.
Cons: Ausreichend WLAN Gutscheine bereitstellen.
Location: Wenig Möglichkeiten fussläufig.
Recht nettes Hotel, auch wenn schon etwas älter. Grosses Zweibettzimmer zur Einzelnutzung. Frühstück OK, lediglich der Obstsalat schmeckte nicht frisch. Personal teilweise unerfahren oder auch überfordert. WLAN Gutscheine nur beim Nachtportier. An der Bar keine Bedienung, "Wir müssen erst Käse machen". Allgemein etwas unprofessionell. Trotzdem guter Aufenthalt und für HH gute Preise.

Posted by , from Stuttgart on 23 Aug 2018

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Comment from Hotel Management

26 Aug 2018 by Nina Schnackenberg - Reservations Manager

Sehr geehrter Charlie, vielen Dank für Ihre Bewertung. Schön, dass Sie sich in Ihrem Zimmer wohl gefühlt haben. Dass Sie einen so negativen Eindruck von unserem Personal erhalten haben, tut uns sehr leid. WLAN Gutscheine erhalten unsere Gäste normalerweise rund um die Uhr an der Rezeption. Weshalb Sie an der Bar nicht bedient wurden, mit der Begründung es müsse erst Käse gemacht werden, kann ich leider nicht nachvollziehen, da wir an unserer Bar keinen Käse anbieten und auch nie welchen angeboten haben. Hier wird es sich vermutlich um ein Missverständnis gehandelt haben. Mit freundlichen Grüßen

3 out of 5
Centrale Lage, sehr stark befahrene Strasse...............

Posted by on 18 May 2018

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About the Park Hotel Hamburg Arena

Location Kieler Strasse 333, Hamburg, HH 22525

Renovations + Closures

The property will be renovating from 13 January 2020 until further notice. The following areas are affected:

  • Selected guestrooms

The following facilities are closed seasonally every year. They will be closed from 27 February until 27 February:

  • Dining venue

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available. Public spaces have free WiFi. A terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Park Hotel Hamburg Arena. Parking is available for a fee. This 3-star Hamburg hotel is smoke free.

  • 105 guestrooms or units
  • 4 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Hamburg (HAM) (14.8 km / 9.2 mi)
  • Train station: Langenfelde Station (1.2 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Park Hotel Hamburg Arena offers 105 forms of accommodation with free newspapers and a hairdryer. 28-inch Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit. This Hamburg hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining
  • Flat-screen television
  • Satellite channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Park Hotel Hamburg Arena has a restaurant on site.

Room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 10 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 12.5 per person (approximately)
  • Self-parking fee: EUR 12 per day (in/out privileges)
  • Pet fee: EUR 10 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hamburg Arena
  • Mercure Hotel Hamburg Arena
  • TRYP Wyndham Hamburg Arena Hotel
  • TRYP Wyndham Hamburg Arena
  • Park Hamburg Arena
  • Park Hotel Hamburg Arena Hotel
  • Park Hotel Hamburg Arena Hamburg
  • Park Hotel Hamburg Arena Hotel Hamburg
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.