4.3 out of 5

"I really liked this hotel - staff were helpful, the room size was generous and it was centrally located. " More

By a verified traveller on Sun 25 Jun 2017

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Hotel Description

Our customers tell us that they enjoy the breakfast at Park Hyatt Hamburg. During your stay, you're just a quick walk from Moenckebergstrasse. Free WiFi in public areas, a full-service spa and an indoor pool are available. Built in 1998, this 5-star hotel has 252 rooms over 8 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • Air-conditioned rooms with MP3 docking stations, separate sitting areas and 24-hour room service
  • Free WiFi and wired Internet
  • Enjoy regional cuisine while dining at Apples Restaurant and Bar
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with massages, manicures and pedicures or facials at Club Olympus
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests like the accommodation for the cleanliness, comfy beds and overall comfort
  • Steps from Moenckebergstrasse and 7 minutes on foot from Hamburger Kunsthalle
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)

Deluxe Room, 1 Queen Bed (Club)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Junior Suite, 1 King Bed (Club)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Park Hyatt Hamburg ratings based on 21 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Park Hyatt Hamburg

Everyone (13) Couples (3) Business (1) Friends (2)
1 out of 5
no good at all. it is more 3 star. so you need more

Posted by on 18 Aug 2018

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5 out of 5

Great hotel in city centre

I really liked this hotel - staff were helpful, the room size was generous and it was centrally located.

Posted by , from UK on 25 Jun 2017

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4 out of 5
Das Hotel ist ideal gelegen, nähe des Hauptbahnhofes und S-Bahnen.

Posted by on 10 Jun 2019

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4 out of 5

Posted by on 31 May 2019

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Comment from Hotel Management

4 Jun 2019 by Anne Weiffen - Executive Office

Dear guest, Thank you very much for rating Park Hyatt Hamburg. We are happy to learn that you have enjoyed your stay with us and hope to see you back soon. Kind regards, Anne Weiffen Executive Office

4 out of 5
Tolle Lage schöne große Zimmer. Schwimmbad ok. Gute Lage. Sehr freundlich!

Posted by on 22 Apr 2019

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Comment from Hotel Management

3 May 2019 by Stine Oberhack, Guest Experience Manager

Sehr geehrter Ebookers Nutzer, vielen Dank für Ihre positive Bewertung. Es freut mich sehr, dass Ihnen unsere Lage und unsere Zimmer gut gefallen haben. Ich hoffe, Sie schon bald wieder bei uns in der Hansestadt begrüßen zu dürfen. Mit freundlichen Grüßen Stine Oberhack, Guest Experience Manager

3 out of 5
Das Hotel ist veraltet.Das Zimmer war klein mussten 50 Euro extra pro Nacht bezahlen damit wir im 7 Stock ein grösseres Bett haben.Bis zum 6 Stock sind die Zimmer grossräumig und normal.Im 7 Stock sind die Clubzimmer aber leider viel zu klein.Wenn man den Club benutzt ist der Preis gerechtfertigt 100 Euro pro Nacht.Wir mussten 50 zahlen ohne Club-Benützung.Meiner Meinung nach war das nicht in Ordnung weil wir jedes Jahr da residieren. Unsere Freunde hatten ein Zimmer doppelt so gross und haben weniger bezahlt.Das Zimmer war auch schmudelig und nach unserer Reklamation haben wir einen Entschuldigungsbrief erhalten mit einem billigen 3,75 ml Rotwein.Sie hätten uns die 50 Euro nicht verrechnen dürfen.Das einzige was spitze ist in diesem Hotel ist das Früstücksbuffett .

Posted by on 16 Jan 2019

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Comment from Hotel Management

11 Feb 2019 by Stine Oberhack, Guest Experience Manager

Sehr geehrter Ebookers Nutzer, vielen Dank, dass Sie sich deie Zeit genommen haben, Ihre Eindrücke Ihres vergangenen Aufenthalts bei uns im Park Hyatt Hamburg zu schildern. Zuerst einmal möchte ich mich ganz herzlich bei Ihnen für die lobenden Worte über das Frühstücksbuffet unseres Apples Restaurants bedanken. Allerdings betrübt es mich zu erfahren, dass wir Ihren Erwartungen an unsere Zimmer nicht gerecht werden konnten. Selbstverständlich hat Ihr Wohlbefinden für uns höchste Priorität. Bitte seien Sie versichert, dass ich Ihre wertvollen Anmerkungen mit unserem Management Team besprechen werde. Wir würden uns freuen, Sie dennoch bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Stine Oberhack Guest Experience Manager

5 out of 5
Exzellente Adresse mitten im Zentrum! Der direkte Zugang zur Mönckebergstrasse und die Nähe zur Binnenalster sind genial. Der Besuch im schönen Spa-Bereich des Hotels ist sehr erholsam. Geniales Frühstücksbuffet!!

Posted by , from Zürich on 15 Oct 2018

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Comment from Hotel Management

25 Oct 2018 by Stine Oberhack - Guest Experience Manager

Sehr geehrte Nikki, vielen Dank, dass Sie sich die Zeit genommen haben, um Ihr Feedback mit uns zu teilen. Es freut mich sehr zu lesen, dass Sie einen erholsamen Aufenthalt bei uns in der Hansestadt verbringen, und Sie sich in unserem Club Olympus Spa & Fitness rundum wohlfühlen konnten. Ebenso danke ich Ihnen für Ihre netten Worte über unser Frühstücksbuffet im Apples Restaurant. Gerne teile ich ihr Feedback mit meinem Team, da dies für uns die beste Motivation ist. Ich freue mich jetzt schon, Sie bald wieder bei uns im Park Hyatt Hamburg begrüßen zu dürfen. Mit freundlichen Grüßen Stine Oberhack Guest Experience Manager

5 out of 5
Kann das Hotel nur weiter empfehlen. In der Umgebung vom Hotel ist am Abende etwas wenn leben, alle Strassenrestaurants schlissen früh.

Posted by on 20 May 2018

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4 out of 5
Sehr freundliches und hilfsbereites Personal. Reichhaltiges Frühstück. Gute Küche. Grosszügiger Spabereich. Schöne Zimmer. Sehr ruhig trotz zentraler Lage. Shopping vor der Haustüre. U-Bahn Station 3 Minuten vom Hotel entfernt.

Posted by on 14 May 2018

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5 out of 5

Tolles Hotel mitten in der Stadt

Pros: Die Zimmer haben eine sehr angenehme Größe
Cons: Leider sind die Preise für das Frühstück und das Parken sehr hoch
Location: Alle Wahrzeichen der Stadt sind fußläufig oder mit dem ÖNV erreichbar!!
Immer netter Empfang, wünsche werden unkompliziert erfüllt, immer gerne

Posted by , from NRW on 15 Oct 2017

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Property Features

Park Hyatt Hamburg offers its guests a full-service spa, an indoor pool, and a spa tub. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A 24-hour business centre and a limo/town car service are available. Event space at this hotel measures 6135 square feet (570 square metres) and includes conference rooms. A fitness centre, a sauna, and spa services are also featured at the luxury Park Hyatt Hamburg. A round-trip airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star Hamburg hotel is smoke free.

  • 1 building
  • 252 guestrooms or units
  • 8 levels
  • 6135 sq ft of conference space
  • 570 sq. m of conference space
  • Built in 1998
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Hamburg (HAM) (11.7 km / 7.3 mi)
  • Train station: Hamburg Central Station (1.1 km / 0.7 mi)
  • Metro station: Monckebergstrasse U-Bahn (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Park Hyatt Hamburg offers 252 forms of air-conditioned accommodation with MP3 docking stations and minibars. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary slippers and designer toiletries. This Hamburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • Sitting area
  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Apples Restaurant and Bar – This restaurant specialises in regional cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Park Lounge – This restaurant specialises in local cuisine and only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool, fitness facility or spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Club Olympus. Services include deep-tissue massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 40.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: EUR 35 per pet, per day
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

 

  • A city tax of Hamburg is imposed by the city. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation that you received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 34 per person (approximately)
  • Self-parking fee: EUR 32.00 per day
  • Valet parking fee: EUR 32.00 per day
  • Pet fee: EUR 35 per pet, per day
  • Rollaway bed fee: EUR 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Park Hyatt Hamburg Hotel
  • Park Hyatt Hamburg
  • Hyatt Hamburg
  • Hamburg Hyatt
  • Park Hyatt Hamburg Hotel Hamburg

You should know

  • Park Hyatt Hamburg offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 stars and is displayed on this page as 5.0 stars.