4.4 out of 5

"The staff took time with me to explain how to get places and the best routes. I was very happy with the service. They all seemed to have a good sens ... " More

By a verified traveller on Sun 18 Feb 2018

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Hotel Description

Our customers tell us that they enjoy the breakfast at Scandic Hamburg Emporio. During your stay, you're just a quick walk from Hamburger Dom. Features include free WiFi in public areas, plus a restaurant and a fitness centre. Built in 2012, this 4-star hotel has 340 rooms over 8 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • All rooms offer flat-screen TVs, fridges and premium bedding
  • Free WiFi
  • Enjoy regional cuisine while dining at H2O Hamburg - Stockholm
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include concierge services, tour or ticket assistance and luggage storage
  • On-site recreation includes a fitness centre, a sauna and complimentary bicycles
  • Guests like the accommodation for the cleanliness, spaciousness and overall comfort
  • Within a 15-minute walk of Hamburger Dom and Jungfernstieg
  • Pets welcome for a fee (restrictions apply)

Superior Room (Family)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room (King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room (King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room (with access to LIVING ROOM)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite (with access to LIVING ROOM)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Scandic Hamburg Emporio ratings based on 85 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Scandic Hamburg Emporio

Everyone (50) Couples (19) Family (6) Friends (5)
5 out of 5

Friendly and helpful staff!

Pros: It was comfortable and in a good location.
Location: It is a 15 minute walk to a train stop which goes directly to airport, which is very convenient.
The staff took time with me to explain how to get places and the best routes. I was very happy with the service. They all seemed to have a good sense of humor as well!

Posted by on 18 Feb 2018

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5 out of 5

An overall good experience

Pros: location, chain's design, convenience food.
Location: very close to the opera (Staadoper), we enjoyed walking to St-Pauli though the park.
Everything was good, the staff was charming. the little things: – the safe was not working, its battery was probably dead; – there was some dust under the bed (I dropped something and made the unfortunate discovery)

Posted by , from Lausanne on 15 Jan 2018

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3 out of 5

Nice Hotel, Some Staff let it down

Staff let this hotel down. One excellent staff member Katrina, the others we had the experience of dealing with, were unfriendly and unhelpful. Bad wait staff, mainly ignore you. Could be a great hotel but isn't. Didn't love the room felt like it needed a better clean.

Posted by on 12 Dec 2016

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Comment from Hotel Management

14 Dec 2016 by Madeleine Marx

Hej dear guest, thank you very much for your time to give us a feedback regarding your stay at our hotel. I´m really sorry to hear that your stay was not to your full satisfaction. And I apologize for the inconvenience of some employees. We would have liked to get a feedback from you already on site. Later and anonymous, unfortunately, we can not do much. With kind regards, Madeleine Marx, General Manager

5 out of 5

Highly recommended and would stay again

Fabulous location. 10 mins walk to the Rathaus and The Dom. Great restaurants with that 5 to 19 min walk. Also a cocktail bar that make very nice (and deceptively strong cocktails). The hotel has a very strong green ethos fitting for both Scandinavia and for Hamburg. Only complaint was the blue lit lifts - urgh!

Posted by , from London on 7 Aug 2016

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5 out of 5
The Hotel is great. Perfect location. Close to everything. Clean and very nice rooms.

Posted by on 15 Jun 2019

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5 out of 5
Design und Lage direkt an den Ubahnstation Gänsemarkt....Perfekt

Posted by on 9 Jun 2019

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Comment from Hotel Management

14 Jun 2019 by Tobias Albert – Director of Sales & Marketing

Hej lieber Gast, vielen Dank für Ihr Feedback. Wir freuen uns zu lesen, dass Sie bei uns rundum zufrieden waren und Ihnen die zentrale Lage nahe der Alster und dem Jungfernstieg gefallen hat. Gerne würden wir Sie bald wieder einmal bei uns begrüßen. Beste Grüße, Tobias Albert – Director of Sales & Marketing

5 out of 5

Posted by on 3 Jun 2019

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Comment from Hotel Management

7 Jun 2019 by Tobias Albert - Director of Sales & Marketing

Hej lieber Gast, vielen Dank für Ihre positive Bewertung. Es ist uns eine Freude, dass Sie bei uns rundum zufrieden waren. Gerne würden wir Sie bald wieder einmal bei uns begrüßen. Beste Grüße, Tobias Albert - Director of Sales & Marketing

4 out of 5

Posted by on 2 Jun 2019

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Comment from Hotel Management

4 Jun 2019 by Tobias Albert - Director of Sales & Marketing

Hej lieber Gast, vielen Dank für Ihre Bewertung. Gerne hätten wir erfahren, welche Aspekte Ihnen für eine 5-Sterne Bewertung gefehlt haben. Es wäre schön, Sie bald wieder einmal bei uns begrüßen zu dürfen. Wärmste Grüße, Tobias Albert - Director of Sales & Marketing

4 out of 5

Posted by on 9 May 2019

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4 out of 5

Posted by on 1 May 2019

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About the Scandic Hamburg Emporio

Location Dammtorwall 19, Hamburg, HH 20355

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. Scandic Hamburg Emporio offers its guests a sauna, a fitness centre, and complimentary bicycles. Event space at this hotel measures 786 square feet (73 square metres) and includes conference rooms. A terrace, tour or ticket assistance, and multilingual staff are also featured at the eco-friendly Scandic Hamburg Emporio. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Hamburg hotel is smoke free.

  • 340 guestrooms or units
  • 8 levels
  • 786 sq ft of conference space
  • 73 sq. m of conference space
  • Built in 2012
  • Dining venue
  • Coffee shop
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Hamburg (HAM) (10.6 km / 6.6 mi)
  • Train station: Sternschanze Station (2.2 km / 1.4 mi)
  • Metro station: Gaensemarkt U-Bahn (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Scandic Hamburg Emporio offers 340 forms of accommodation with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Cable channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (heating)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

H2O Hamburg - Stockholm – This restaurant specialises in regional cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Nearby Activities

Recreational amenities at the hotel include a sauna, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • Pets: EUR 20 per pet, per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

 

  • A city tax of Hamburg is imposed by the city. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation that you received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 17 for adults and EUR 0 for children (approximately)
  • Self-parking fee: EUR 25 per night
  • Pet fee: EUR 20 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Scandic Hamburg Emporio Hotel
  • Scandic Emporio Hotel
  • Scandic Hamburg Emporio
  • Scandic Emporio

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.