4.4 out of 5

"Hotel is right in the centre of main visiting sites. Town Hall, Main square, Lake, cafes and restaurants walking distance. Standard rooms are very sm ... " More

By a verified traveller on Sun 20 May 2018

Enter dates to see availability

Hotel Description

Our customers tell us they enjoy Sofitel Hamburg Alter Wall's good location. During your stay, you're just a quick walk from Hamburg City Hall. Features include free WiFi in public areas, plus a full-service spa and an indoor pool. Built in 2000, this 5-star hotel has 241 rooms over 8 floors. All rooms offer free WiFi and LCD TVs.

  • Air-conditioned rooms with iPod docking stations, 24-hour room service and LCD TVs
  • Free WiFi
  • Enjoy international cuisine while dining at Ticino
  • Buffet breakfast served daily for a fee
  • Wired Internet for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to reflexology, body treatments or facials at Spa
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a health club, a sauna and bicycles to rent
  • Guests have good things to say about the accommodation for the overall comfort and nice bathrooms
  • Just a 5-minute walk from Hamburg City Hall and 9 minutes on foot from Miniatur Wunderland
  • Pets welcome for a fee

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room (canal or city view)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite (canal or city view)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (Prestige)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sofitel Hamburg Alter Wall ratings based on 90 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sofitel Hamburg Alter Wall

Everyone (20) Couples (39) Business (3) Family (6) Other (5) Friends (7)
3 out of 5

Central close to shops and restaurants

Room small, staff average except for you girlg at reception who was very pleasant. TV didnt work correctly and it kept charging us for movies though they did refund us. Expensive to eat in restaurant and few veggy options.

Posted by on 25 Aug 2018

Was this review helpful to you?
Comment from Hotel Management

25 Sep 2018 by Sofitel Hamburg Alter Wall Team

Dear Sofitel Guest, Thank you very much for your feedback. We are very sorry for the unconvenience regarding the Pay-TV. To avoid further costs, we recommend using the regular channels, which you can receive in almost every language. Every day we do out best to ensure out guests can experience teh highest quality of service possible and will forward your feedback to our reception staff. We hope to see you soon again in our hotel. Best regards, Your Sofitel Hamburg Alter Wall Team

4 out of 5
Hotel is right in the centre of main visiting sites. Town Hall, Main square, Lake, cafes and restaurants walking distance. Standard rooms are very small. Room rates and breakfast is very expensive. Staff are very professional and helpful. .

Posted by on 20 May 2018

Was this review helpful to you?
Comment from Hotel Management

17 Jul 2018 by Sofitel Hamburg Alter Wall

Dear Guest, thanks for your positive review. For more spacous rooms our recommendation is our Superior Category. We are looking forward to welcoming you again here in Hamburg. Your Sofitel Hamburg Alter Wall Team

5 out of 5

sofitel hamburg

Truly lovely hotel ideally placed.The only thing is breakfast 26 euro eat for 4 euro at crobag 50 yards from hotel. Lovely relaxing spa wonderful staff could not have been more helpful 75yards from S bann.

Posted by on 19 Dec 2011

Was this review helpful to you?
5 out of 5
Das Hotel liegt an bester Lage und die Zimmer sind perfekt ausgestattet. Top Frühstücksbuffet

Posted by on 5 May 2019

Was this review helpful to you?
4 out of 5

Posted by on 2 Mar 2019

Was this review helpful to you?
3 out of 5
Gute Lage für Shopping. Sehr Lärmig, kaum geschlafen.

Posted by on 31 Dec 2018

Was this review helpful to you?
5 out of 5
Wunderbares Hotel an sehr guter Lage! Von dort aus ist alles gut (auch zu Fuss) erreichbar. Schönes, sauberes Zimmer. Das Wasser des Pools könnte etwas wärmer sein... Ansonsten TOP HOTEL!

Posted by on 31 Dec 2018

Was this review helpful to you?
3 out of 5

Sijainti hyvä, mutta hinta-laatusuhde ei

Pros: Sijainti
Cons: Huoneiden modernisointi, minibaarin tarjonta, ilmainen pullovesi ja aamiainen huoneen hintaan. Yksin matkaavia henkilöitä voisi kohdella paremmin.
Location: Lähellä mm. raatihuoneen tori, kauppakamari, S-Bahn ja U-Bahn asemat. Kävelyetäisyys rautatieasemalle ja Alsterille.
Varasin exclusive huoneen. Huoneesta oli näkymät kaupunkiin. Muutoin hyvä, siisti ja iso huone, mutta ohi ajavat S-Bahn junat kulkivat parin minuutin välein ja ääni kuului huoneeseen. Huone tulee myös tulevaisuudessa vaatimaan remonttia, ajan hammas alkaa jo näkyä. Ebookersin nettisivuilla väitettiin, että huoneeseen kuuluu ilmainen pullovesi, ei tarkennettu, että vain 1. Hintaansa nähden minibaarin tarjonta olematonta ja ilmainen vesi tulisi kuulua ehdottomast huoneen hintaan. Myöskään aamiaista en saanut varattua netistä. Aamiainen toki hyvälaatuinen, mutta silti liian kallis. Paikan päällä kerroin, että syön aamiaisen joka kerta, mutta en silti saanut mitään alennusta. Hotellin ravintolan katetulle ulkoterassille en päässyt kertaakaan syömään, vaikka yritin sekä aikaisemmin että myöhemmin illasta.

Posted by on 28 Aug 2018

Was this review helpful to you?
Comment from Hotel Management

25 Sep 2018 by Sofitel Hamburg Alter Wall Team

Dear Matkalainen, Thank you very much for your extensive feedback. We are happy to hear that you enjoyed your stay with us, especially the room facilities. The bottle of mineral water is included to the room rate, even the minibar is not. We are very sorry for the inconvenience regarding the S-Bahn and would like to apologies. For your next visit we recommend the superior romm with canal view side and hope to see you again very soon. Best regards, Your Sofitel Hamburg Alter Wall Team

4 out of 5
Sehr schönes Hotel Nur beim Lavabo lief das Wasser nicht ab

Posted by , from kloten on 20 Aug 2018

Was this review helpful to you?
Comment from Hotel Management

27 Sep 2018 by Sofitel Hamburg Alter Wall Team

Sehr geehrter FE, vielen Dank für ihr positives Feedback. Es freut uns sehr, dass Sie einen angenehmen Aufenthalt in unserem Hause verbringen konnten. Mit freundlichen Grüßen, Ihr Sofitel Hamburg Alter Wall Team

4 out of 5
Perfekter Ort. Sehr gutes Frühstücksbüffet. Guter Service. Gute Betten. Reception etwas langsam ....Taxi nicht bestellt trotz früher Anfrage

Posted by on 31 Jul 2018

Was this review helpful to you?
Comment from Hotel Management

7 Aug 2018 by Sofitel Hamburg Alter Wall

Lieber Gast, vielen Dank für Ihr Feedback. Es freunt uns zu lesen, dass Sie mit unseren Leistugnen zufrieden waren. Unser täglicher Anspruch ist es uns zu verbessern, deshalb ist Ihre Anmerkung zur Taxibestellung wichtig für uns. Wir werden nachvollziehen, woran es gelegen hat und diesen Punkt optimieren. Ihr Sofitel Hamburg Alter Wall

About the Sofitel Hamburg Alter Wall

Location Alter Wall 40, Hamburg, HH 20457

Property Features

Sofitel Hamburg Alter Wall offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Event space at this hotel measures 12917 square feet (1200 square metres) and includes conference centres. A sauna, spa services, and a library are also featured at the luxury Sofitel Hamburg Alter Wall. Parking is available for a fee. This 5-star Hamburg hotel is smoke free.

  • 1 building
  • 241 guestrooms or units
  • 8 levels
  • 12917 sq ft of conference space
  • 1200 sq. m of conference space
  • Built in 2000
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Hamburg (HAM) (11.3 km / 7 mi)
  • Train station: Hamburg Central Station (2.1 km / 1.3 mi)
  • Metro station: Rodingsmarkt U-Bahn (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sofitel Hamburg Alter Wall offers 241 forms of air-conditioned accommodation with iPod docking stations and minibars. 49-inch LCD televisions come with premium satellite channels. Bathrooms include a complimentary bathrobe, complimentary slippers, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.

Ticino – This restaurant specialises in international cuisine and serves breakfast and dinner.

Seven Heads – On-site cocktail bar. Guests can enjoy al fresco dining (weather permitting).

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals on site
  • Sailing nearby

Spa Services

Spa has 2 treatment rooms, including rooms for couples. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna.

The spa is open daily.

  • Sauna in spa
  • Number of treatment rooms 2
  • Reflexology
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: EUR 25 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

 

  • A city tax of Hamburg is imposed by the city. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation that you received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 32 per person (approximately)
  • Fee for in-room wired Internet: EUR 6 per day (rates may vary)
  • Self-parking fee: EUR 26 per day
  • Pet fee: EUR 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Hamburg Alter Wall Hotel
  • Sofitel Alter Wall Hotel
  • Sofitel Hamburg Alter Wall
  • Sofitel Alter Wall
  • Sofitel Hamburg Alter Wall Hotel Hamburg
  • Accor Hamburg Alter Wall
  • Hamburg Sofitel

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 star.