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4.3 out of 5

"Room small, staff average except for you girlg at reception who was very pleasant. TV didnt work correctly and it kept charging us for movies thou ... " More

By a verified traveller on Sat 25 Aug 2018

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Superior Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
£128* Per night/room 13 Aug - 14 Aug

Luxury Room, 1 King Bed, City View (canal or city view)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, City View (canal or city view)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, View (Fleet View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, View (Prestige, Fleet or City View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Sofitel Hamburg Alter Wall. During your stay, you're just a quick walk from Miniatur Wunderland. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool. Built in 2000, this 5-star hotel has 241 rooms over 8 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • Air-conditioned rooms with iPod docking stations, 24-hour room service and LCD TVs
  • Free WiFi
  • Enjoy international cuisine while dining at Ticino
  • Buffet breakfast served daily for a fee
  • Wired Internet for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, manicures and pedicures or reflexology at Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club and a sauna
  • Guests speak favourably about the central location and the helpful staff
  • Just a 5-minute walk from Hamburg City Hall and 9 minutes on foot from Miniatur Wunderland
  • Pets welcome for a fee

Sofitel Hamburg Alter Wall ratings based on 61 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sofitel Hamburg Alter Wall

Everyone (31) Couples (13) Family (3) Other (1) Friends (1)
3 out of 5

Central close to shops and restaurants

Room small, staff average except for you girlg at reception who was very pleasant. TV didnt work correctly and it kept charging us for movies though they did refund us. Expensive to eat in restaurant and few veggy options.

Posted by on 25 Aug 2018

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Comment from Hotel Management

25 Sep 2018 by Sofitel Hamburg Alter Wall Team

Dear Sofitel Guest, Thank you very much for your feedback. We are very sorry for the unconvenience regarding the Pay-TV. To avoid further costs, we recommend using the regular channels, which you can receive in almost every language. Every day we do out best to ensure out guests can experience teh highest quality of service possible and will forward your feedback to our reception staff. We hope to see you soon again in our hotel. Best regards, Your Sofitel Hamburg Alter Wall Team

4 out of 5
Hotel is right in the centre of main visiting sites. Town Hall, Main square, Lake, cafes and restaurants walking distance. Standard rooms are very small. Room rates and breakfast is very expensive. Staff are very professional and helpful. .

Posted by on 20 May 2018

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Comment from Hotel Management

17 Jul 2018 by Sofitel Hamburg Alter Wall

Dear Guest, thanks for your positive review. For more spacous rooms our recommendation is our Superior Category. We are looking forward to welcoming you again here in Hamburg. Your Sofitel Hamburg Alter Wall Team

4 out of 5
Die Matraze war veraltet und eucht schräg man lag schräg im Bett

Posted by on 2 Mar 2020

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Comment from Hotel Management

22 Apr 2020 by Sebastian Werner, Director of Sales and Marketing

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben um uns eine Rückmeldung zu Ihren Erfahrungen rund um Ihren Aufenthalt zu geben. Wir arbeiten stets da-ran unseren Gästen ein noch besseres Erlebnis im Sofitel Hamburg Alter Wall zu bereiten und dafür brauchen wir Ihr Feedback. WIr bedauern, dass Sie mit unserem MyBed-Schlafkonzept nicht zufrieden waren. Es ist möglich verschiedene Einstellungen des Bettes zu justieren, sodass jeder Gast ein Maximum an Komfort beim Schlafen genießen kann. Gerne stehen wir Ihnen bei Ihrem nächsten Aufenthalt jederzeit zur Verfügung, um Sie bezüglich Ihrer Wünsche und Anregungen umfassend zu beraten. Wir würden uns freuen, Sie bald wieder bei uns im SOFITEL Hamburg Alter Wall begrüßen zu dürfen. Mit freundlichen Grüßen Ihr Sofitel Hamburg Alter Wall Team

3 out of 5
La chambre n'a pas été nettoyer tous les jours (poubelles non vidées)

Posted by on 23 Feb 2020

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Comment from Hotel Management

20 Apr 2020 by Sebastian Werner, Director of Sales and Marketing

Cher hôte, Merci pour vos commentaires concernant son séjour. We are very sorry to hear that your recent stay hasn’t completely met your expectations. We hope that we can welcome you soon again in order to convince you of our individual, outstanding service. Best regards Your Sofitel Hamburg Alter Wall Team

3 out of 5

Posted by on 23 Feb 2020

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Comment from Hotel Management

22 Apr 2020 by Sebastian Werner, Director of Sales and Marketing

Sehr geehrter Gast, vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie einen angenehmen Aufenthalt in unserem Hause hatten. Unser Team arbeitet jeden Tag daran, Ihnen einen perfekten Aufenthalt zu ermöglichen. Wir freuen uns Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen Ihr Sofitel Hamburg Alter Wall Team

4 out of 5

Posted by on 17 Feb 2020

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3 out of 5
Eher ein 4 Sterne Hotel. Zimmer entsprach i.u.E. nicht der gebuchten Kategorie, und das Restaurant war beim Frühstück ungemütlich überfüllt. SPA für die ganze Zeit des Aufenthaltes geschlossen! Dies ohne jeglichen Hinweis weder auf ebookers noch auf der Hotel-eigenen Homepage!

Posted by on 6 Jan 2020

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5 out of 5

Posted by on 11 Nov 2019

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Comment from Hotel Management

14 Nov 2019 by Sofitel Hamburg Alter Wall

Dear guest, Thank you very much for your great review. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. We hope to see you very soon again! Best regards, Your Sofitel Hamburg Alter Wall Team

5 out of 5

Posted by on 5 Nov 2019

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Comment from Hotel Management

14 Nov 2019 by Sofitel Hamburg Alter Wall

Dear guest, Thank you very much for your positive review. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. We hope to see you very soon again! Best regards, Your Sofitel Hamburg Alter Wall Team

5 out of 5

Posted by on 20 Oct 2019

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Comment from Hotel Management

25 Oct 2019 by Sofitel Hamburg Alter Wall

Dear guest, Thank you for your great feedback. We are happy that our team and service contributed to a wonderful stay in Hamburg. We hope to welcome you soon again! Best regards, Your Sofitel Hamburg Alter Wall Team

About the Sofitel Hamburg Alter Wall

Location Alter Wall 40, Hamburg, HH 20457

Renovations + Closures

The following facilities will be closed from 01 May 2020 to 31 December 2020 (dates subject to change):

  • Sauna
  • Swimming pool

Property Features

Sofitel Hamburg Alter Wall offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 12917 square feet (1200 square metres) and includes conference centres. A sauna, spa services, and a library are also featured at the luxury Sofitel Hamburg Alter Wall. For a fee, parking is available. This 5-star Hamburg hotel is smoke free.

  • 1 building
  • 241 guestrooms or units
  • 8 levels
  • 12917 sq ft of conference space
  • 1200 sq. m of conference space
  • Built in 2000
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Hamburg (HAM) (11.3 km / 7 mi)
  • Train station: Central S-Bahn (2.1 km / 1.3 mi)
  • Metro station: Rodingsmarkt U-Bahn (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sofitel Hamburg Alter Wall offers 241 forms of accommodation with iPod docking stations and minibars. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.

Ticino – This restaurant specialises in international cuisine and serves breakfast and dinner.

Seven Heads – On-site cocktail bar. Guests can enjoy al fresco dining (weather permitting). Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Sailing nearby

Spa Services

Spa has 2 treatment rooms, including rooms for couples. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna.

The spa is open daily.

  • Sauna in spa
  • Number of treatment rooms 2
  • Reflexology
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 25 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser

Contactless check-in and contactless check-out are available

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 32 per person (approximately)
  • Fee for in-room wired Internet: EUR 6 per day (rates may vary)
  • Self-parking fee: EUR 28 per day
  • Pet fee: EUR 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alter Hamburg
  • Alter Wall Hamburg
  • Hamburg Sofitel
  • Hamburg Wall
  • Sofitel Hamburg Alter Wall Hotel
  • Sofitel Alter Wall Hamburg
  • Sofitel Alter Wall Hotel
  • Sofitel Alter Wall Hotel Hamburg
  • Sofitel Hamburg Alter Wall
  • Wall Hamburg
  • Accor Hamburg Alter Wall
  • Sofitel Hamburg Alter Wall Hotel Hamburg
  • Sofitel Alter Wall
  • Sofitel Hamburg Alter Wall Hotel
  • Sofitel Hamburg Alter Wall Hamburg
  • Sofitel Hamburg Alter Wall Hotel Hamburg

You should know

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 star.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.