4.2 out of 5

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Hotel Description

Our customers tell us that they enjoy the WiFi at Steigenberger Hotel Hamburg. During your stay, you're just a quick walk from St. Michaelis Church. You'll find features such as free WiFi in public areas, plus 2 restaurants and a health club. Built in 1992, this 5-star hotel has 233 rooms over 7 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi
  • Enjoy Mediterranean cuisine with garden views at Bistro am Fleet, one of the property's 2 restaurants
  • Buffet breakfast served weekends for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the proximity to public transport and the WiFi
  • Just a 5-minute walk from Neuer Wall and 5 minutes on foot from Bleichenhof-Passage Hamburg
  • Pets welcome for a fee

Standard Room (Zimmer)

Bed Count 1 Double Bed Maximum Occupancy 3 Max
£120 per night

Junior Suite

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Superior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room (Zimmer)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Deluxe Room (Zimmer)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Steigenberger Hotel Hamburg ratings based on 223 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Steigenberger Hotel Hamburg

Everyone (88) Couples (61) Business (10) Family (26) Friends (20) Other (5)
5 out of 5
Great location - adjacent to S-Bahn and an easy walk to the City Centre. The staff really made it for me - extremely warm welcome even at 11 o’clock at night.

Posted by on 15 Jun 2019

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3 out of 5

Holidays in Hamburg

My husband and I stayed at the hotel three days in a superior suite. We booked this hotel for its location and the location cannot be beat, plus very good and supportive staff, big room size, pleasant interiors. The check-in and check-out took no more than three minutes. Our suite features a jacuzzi, but we could not use our jacuzzi as it was inoperative. We asked the hotel staff to help and got an answer that the jacuzzi in our suite would be replaced after our departure. Thus, having paid for a suite with jacuzzi, we actually got (without a word of warning) a suite without jacuzzi. The hotel offered us no explanations or apology. On the second day, we found dust under the air conditioner, which indicated the presence of dust in the air conditioning system. We reported this to the hotel staff, who promised us that they would call a specialist to clean the air conditioner, and this was done. Again, we have not received neither explanations nor apology from the hotel. As a result, we are really disappointed with our stay in this five-star hotel...

Posted by on 4 Sep 2015

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4 out of 5
Gediegen. Zimmer hauptsächlich Bad in die Jahre gekommen. Die Lage ist super; zentral und Anschluss zum Flughafen spitze.

Posted by on 17 Jun 2019

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3 out of 5
Der Service war ausgezeichnet - sehr zuvorkommend und jederzeit hilfsbereit. Was uns sehr enttäuscht hat war die Ausststtjng der Hotelzimmer. Hier haben wir uns direkt in die 90er Jahre zurückversetzt gefühlt. Darüber hinaus was die Luftqualität in den Nichtraucherzimmern direkt gegenüber der Raucherzimmer absolut inakzeptabel. Hier konnte man gefühlt passiv mitrauchen.

Posted by on 16 Jun 2019

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5 out of 5
super Lage und sehr hilfsbereites Personal am Empfang

Posted by on 11 Jun 2019

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4 out of 5

Posted by on 11 Jun 2019

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5 out of 5
Sehr zentrale Lage. Man ist zu Fuss oder mit der S-/U-Bahn in kürzester Zeit bei den Touristenattraktionen.

Posted by on 2 Jun 2019

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4 out of 5
Die Lage, Personal, Frühstücksbuffett alles war perfekt!!! Falls ich wieder nach Hamburg reise, dann bestimmt wieder ins Steigenberger! Einziger Mangel, die Lüftung war sehr laut und im Badezimmer funktionierte diese nicht.

Posted by on 31 May 2019

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4 out of 5

Posted by on 26 May 2019

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4 out of 5
Das Personal war nicht so diskret wie man es wünscht. Laute Telefonate(datenschutz). Im Hintergrund rein gerufen während des Gespräches. Angeblich freies Internet, ändert mein Handy konnte keine Seite öffnen.LTE hatte ich zum Glück. Wanne/dusche keine Rutschmatte. Buffet war gut, live cocking, Bedienung gut. Wurst war nicht gut. Packet Schinken der auf gestapelt wurde. Roher Schinken pappig und fettig. Preise der Mini bar unverschämt. Kleine Ritter Sport Vollmilch 5.50 Euro. Das Bett im Zimmer war sehr gut. Das Zimmer war groß und total ruhig. Sehr gut. Bis auf diese Kleinigkeiten war das Hotel ok. Aber 5 Sterne?

Posted by on 14 May 2019

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About the Steigenberger Hotel Hamburg

Location Heiligengeistbruecke 4, Hamburg, HH 20459

Property Features

Steigenberger Hotel Hamburg offers its guests a health club and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 431 square feet (40 square metres). Tour or ticket assistance, multilingual staff, and concierge services are also featured at the luxury Steigenberger Hotel Hamburg. For a fee, parking is available. This 5-star Hamburg hotel is smoke free.

  • 1 building
  • 233 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 431 sq ft of conference space
  • 40 sq. m of conference space
  • Built in 1992
  • Bar or lounge
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi


Self parking (surcharge)


  • Airport: Hamburg (HAM) (11.5 km / 7.2 mi)
  • Train station: Hamburg Central Station (2.2 km / 1.4 mi)
  • Metro station: Stadthausbrücke S-Bahn (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Steigenberger Hotel Hamburg offers 233 forms of air-conditioned accommodation with minibars and a safe. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a shower, a complimentary bathrobe and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Films for purchase
  • Hypo-allergenic bedding
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast on weekends from 7 AM and noon.

Bistro am Fleet – Overlooking the garden, this bistro specialises in Mediterranean cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting).

Restaurant am Fleet – This restaurant only serves breakfast.

Pianobar – On-site piano bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Sailing nearby


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 45 per night.


  • Pets: EUR 25 per pet, per day


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.



  • A city tax of Hamburg is imposed by the city. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation that you received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 29.00 per person (approximately)
  • Self-parking fee: EUR 26.00 per day (in/out privileges)
  • Pet fee: EUR 25 per pet, per day
  • Rollaway bed fee: EUR 45 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Steigenberger Hotel Hamburg
  • Steigenberger Hamburg
  • Steigenberger Hamburg Hotel Hamburg
  • Hamburg Steigenberger Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.