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4.3 out of 5

"Air condition to warm. Bo bar, no Wellness, no 5 star Niveau " More

By a verified traveller on Fri 04 Aug 2023

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Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£167* Per night/room 19 May - 20 May

Standard Triple Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Steigenberger Hotel Hamburg. During your stay, you'll be connected to the convention centre and just a quick walk from Neuer Wall. You'll find features such as free WiFi in public areas, plus 2 restaurants and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy Mediterranean cuisine with garden views at Restaurant am Fleet, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge in a treatment at the full-service spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Neuer Wall and International Baptist Church of Hamburg
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Steigenberger Hotel Hamburg ratings based on 96 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Steigenberger Hotel Hamburg

Everyone (52) Couples (27) Family (15)
3 out of 5
Air condition to warm. Bo bar, no Wellness, no 5 star Niveau

Posted by on 4 Aug 2023

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5 out of 5
Great location - adjacent to S-Bahn and an easy walk to the City Centre. The staff really made it for me - extremely warm welcome even at 11 o’clock at night.

Posted by on 15 Jun 2019

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4 out of 5
The sauna was whithout soap and shampoo, otherwise fine

Posted by on 7 Apr 2024

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2 out of 5
Alles gut SOLANGE man nicht in Kontakt mit dem Personal kommt.

Posted by on 14 Oct 2023

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5 out of 5
Super zentral gelegen, alles gut zu Fuss erreichbar. Sehr gutes Frühstück mit grosser Auswahl

Posted by on 29 Sep 2023

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5 out of 5

Posted by on 25 Sep 2023

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5 out of 5
Sehr zentral gelegen, mit ÖV ab Flughafen bequem erreichbar. Schöne und grosszügige, neu renovierte Zimmer. Bequemes Bett, vielfältiges und sehr feines Frühstücksbüffet, wird bis 11:00 vollumfänglich angeboten. Wir kommen gerne wieder.

Posted by on 29 Jul 2023

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Comment from Hotel Management

19 Oct 2023 by Moritz Klein

Lieber Gast,es ist schön zu hören, dass Sie einen angenehmen Aufenthalt in unserem Hotel, dem Steigenberger Hotel Hamburg, hatten. Wir fühlen uns privilegiert, Ihr Hotel in dieser pulsierenden Stadt zu sein.Unser Team ist sehr stolz darauf, unseren Gästen den höchsten Standard an Service zu bieten, und es ist herzerwärmend zu wissen, dass Sie es freundlich und zuvorkommend fanden. Wir freuen uns auch, dass Ihnen die günstige Lage unseres Hotels, der Komfort unserer neu renovierten Zimmer und unser abwechslungsreiches Frühstücksbuffet gefallen haben.Wir wissen Ihre freundlichen Worte sehr zu schätzen und freuen uns darauf, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenMoritz KleinGeneral ManagerSteigenberger Hotel Hamburg

5 out of 5
Das Hotel ist gut gelegen, viele Sehenswürdigkeiten in der Nähe sowie die U3 und Busse. Das Personal ist freundlich und zuvorkommend. Wir kommen sicher wieder.

Posted by on 29 Jul 2023

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Comment from Hotel Management

19 Oct 2023 by Moritz Klein

Dear Guest,It is delightful to hear that you found our location and proximity to local attractions beneficial during your stay. It is always our aim to provide a convenient and enjoyable experience to our visitors. Your kind words about our staff are also greatly appreciated. We strive to ensure our team is friendly and courteous at all times, and it's heartening to know that you recognized this. We look forward to the pleasure of welcoming you back to Steigenberger Hotel Hamburg in the future.Kind regardsMoritz KleinGeneral ManagerSteigenberger Hotel Hamburg

5 out of 5
excellent hotel in a good location. staff very friendly.

Posted by , from Vaasa on 13 Jul 2023

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Comment from Hotel Management

18 Oct 2023 by Moritz Klein

Dear Guest,I'm delighted to hear that your stay at the Steigenberger Hotel Hamburg was a memorable one. It's fantastic to know that our service met your expectations and you found our fitness facilities to your liking.Your kind words serve as a great motivation for our team to continue providing top-notch service to our esteemed guests. We look forward to the opportunity of welcoming you back in the near future. Kind regardsMoritz KleinGeneral ManagerSteigenberger Hotel Hamburg

5 out of 5

Posted by on 19 Jun 2023

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About the Steigenberger Hotel Hamburg

Location Heiligengeistbruecke 4, Hamburg, HH 20459

Property Features

Steigenberger Hotel Hamburg offers its guests a full-service spa and a 24-hour fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 10 meeting rooms available. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the luxury Steigenberger Hotel Hamburg. For a fee, parking is available. This 5-star Hamburg hotel is smoke free.

  • 1 building
  • 235 guestrooms or units
  • 7 levels
  • 2 dining venues
  • Built in 1992
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Michaeliskirche Hamburg Station (0.7 km / 0.4 mi)
  • Metro station: Stadthausbrücke S-Bahn (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Steigenberger Hotel Hamburg offers 235 air-conditioned accommodations with minibars and espresso makers. 49-inch LED televisions come with satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Espresso maker
  • Electric kettle
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 11:00 AM.

Restaurant am Fleet – Overlooking the garden, this restaurant specialises in Mediterranean cuisine and serves lunch and light fare. Guests can enjoy al fresco dining (weather permitting).

STADTHAUS Restaurant &Bar – This restaurant only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Sailing nearby
  • Bicycle rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

  • Steam room in spa
  • Sauna in spa

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 25 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • No cots (infant beds) available
  • Comprehensive food waste policy
  • Debit cards
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 33.00 per person
  • Self-parking fee: EUR 34.00 per day (in/out privileges)
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hamburg Steigenberger Hotel
  • Steigenberger Hamburg
  • Steigenberger Hotel Hamburg
  • Steigenberger Hamburg Hotel Hamburg
  • Steigenberger
  • Steigenberger Hamburg Hamburg
  • Steigenberger Hotel Hamburg Hotel
  • Steigenberger Hotel Hamburg Hamburg
  • Steigenberger Hotel Hamburg Hotel Hamburg

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.