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Hotel Description

Our customers tell us that they can't get enough of the breakfast at The Fontenay. During your stay, you'll be connected to the convention centre and just a quick walk from Alster Lakes. Features include free WiFi in public areas, plus 2 restaurants and a full-service spa. Built in 2018, this 5-star hotel has 130 rooms over 5 floors. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and minibars (stocked with some free items)
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Indulge with facials, massages or manicures and pedicures at the spa
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre and bicycles to rent
  • Guests have good things to say about the accommodation for the spaciousness and overall comfort
  • 8 minutes by car from Reeperbahn and 12 minutes from Elbe Philharmonic Hall
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Fontenay Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max
£220* Per night/room 30 Aug - 31 Aug

Fontenay Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fontenay Classic

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Europa Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fontenay Deluxe Alster

Bed Count 1 King Bed Maximum Occupancy 2 Max

Senator Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Fontenay ratings based on 7 verified reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Fontenay

Everyone (3) Couples (2) Family (3)
5 out of 5
Der Service, das Zimmer und die Lage...absolute Klasse

Posted by on 27 Mar 2020

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5 out of 5

Posted by on 3 Jan 2020

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5 out of 5

Posted by on 3 Jan 2020

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4 out of 5
Dass das Frühstück war nicht inbegriffen, was wir nicht wussten. Es ist jeweils unangenehm, wenn man am Frühstücktisch "belehrt" wird.

Posted by on 9 Dec 2019

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Comment from Hotel Management

14 Dec 2019 by The Fontenay

Vielen lieben Dank für Ihren Aufenthalt und Ihre Bewertung. Es gibt bei Buchungen über ebookers die Möglichkeit das Zimmer im The Fontenay mit oder ohne Frühstück zu buchen. Wir würden uns sehr freuen, Sie bald wieder bei uns in Hamburg begrüßen zu dürfen.

5 out of 5
Das Hotel ist einzigartig. Ich hatte zuvor Bedenken, da ich nicht zu den oberen Zehntausend gehöre, aber jeder wird gleich behandelt. Das Personal ist unglaublich freundlich und frisch und hilfsbereit. Man fühlt sich vom ersten Augenblick an pudelwohl. Die Zimmer sind der Wahnsinn, die Ausstattung hochwertig. Der Wellnessbereich ist spitzenmäßig, der Pool hat eine atemberaubende Aussicht. Die Bar ist ebenfalls mega, auch da erlebt man eine Aussicht auf die Alster, die einen sprachlos macht. Das Frühstück war für meine Begriffe sehr gut, es mangelte an gar nichts. Alles in allem ist das Hotel ein Traum!

Posted by on 31 Jul 2019

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5 out of 5
Hervorragende Lage, sehr hilfsbereites und freundliches Personal, moderne Infrastruktur

Posted by on 13 Feb 2019

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Comment from Hotel Management

15 Feb 2019 by Direktion

Haben Sie vielen Dank für Ihre Bewertung. Es freut uns sehr, dass Ihnen Ihr Besuch bei uns gefallen hat. Herzliche Grüße The Fontenay

5 out of 5

Luxus in wunderschöner Lage

Wir haben das Hotel im Rahmen einer privaten Einladung gebucht. Das Hoteli st von bemerkenswerter Architektur. Die Ankunft mit dem Auto war bequem, allerdings war von den drei Empfangstischen nur einer besetzt und auf Nachfrage hieß es, alle Mitarbeiter ( wohl im Backoffice) seien beschäftigt und in 5 Minuten käme jemand. Die wunderschöne Dachterrasse mit Blick auf die Alster war bei dem herrlichen Wetter sehr voll und der Service konnte diesen Ansturm nicht bewältigen. In der Nacht kamen wir mit dem Taxi zum Hotel und der Portier stand im Eingangsbereich und machte keinerlei Anstalten, uns aus dem Taxi zu helfen. Frühstück gibt es ,zumindest am Wochenende, bis 12. Um 11 Uhr war der Andrang so groß, das wir 20 Minuten warten mussten. Das Frühstück ist a la carte und hervorragend. Ausreichend Mitarbeiter sorgen, trotz sehr eng stehender Zweiertische, für eine entspannte Atmosphäre. Fazit : Beindruckendes Gebäude mit eleganten, hochwertigen aber etwas kühlen Zimmern und einem Service, der für den selbstgesteckten Anspruch noch etwas zulegen muss.

Posted by , from Region Hannover on 22 May 2018

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Comment from Hotel Management

21 Jun 2018 by Direktion

Vielen Dank für Ihre Bewertung und Ihr Feedback zum Aufenthalt bei uns. Wir geben das gerne an die dementsprechenden Abteilungen weiter. Wir freuen uns auf ein Wiedersehen. Mit freundlichen Grüßen The Fontenay

Renovations + Closures

The following facilities are closed until further notice:

  • Fitness facilities
  • Sauna
  • Spa
  • Hot tub
  • Swimming pool

The following facilities are closed on Sunday and Monday:

  • Restaurant

Property Features

The Fontenay offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness centre, spa services, and a library are also featured at the luxury The Fontenay. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star Hamburg hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Built in 2018
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Hamburg (HAM) (9.9 km / 6.2 mi)
  • Train station: Hamburg Dammtor Station (1 km / 0.6 mi)
  • Metro station: Dammtor S-Bahn (0.9 km / 0.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Fontenay offers 130 forms of air-conditioned accommodation with minibars (stocked with some free items) and a safe. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers.

  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to noon.

Lakeside – This fine-dining restaurant serves lunch and dinner. Reservations are required.

Parkview – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Open selected days.

Atrium Lounge – On-site café. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and manicures and pedicures.

  • Manicures and pedicures
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to get details.

The property’s Lakeside Restaurant is closed on Sundays and Mondays.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: EUR 50 per pet, per day
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser

Contactless check-out is available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.Contactless check-out is available.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: EUR 35.00 per person (approximately)
  • Airport shuttle fee: EUR 145.00 per vehicle (roundtrip)
  • Valet parking fee: EUR 28 per day
  • Pet fee: EUR 50 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fontenay Hotel Hamburg
  • Fontenay Hotel
  • Fontenay Hamburg
  • Fontenay
  • The Fontenay Hotel
  • The Fontenay Hamburg
  • The Fontenay Hotel Hamburg

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.