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The Westin Hamburg

5-star property
Platz der Deutschen Einheit 2, Hamburg, HH 020 3788 4841
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4.5 out of 5
Wonderful!
See all 62 ebookers Reviews

"Was nice and very interesting.The hotel is near in all interested places to see.. " More

By a verified traveller on Sat 06 Jun 2020

Points Of Interest

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Classic Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
£223* Per night/room 10 Apr - 11 Apr

Deluxe Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at The Westin Hamburg. During your stay, you're just a quick walk from Miniatur Wunderland. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.

  • Free Wi-Fi in some public areas
  • Enjoy local cuisine while dining at Fang & Feld
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, aromatherapy or body treatments at The Westin Hamburg Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the beds and the location
  • Steps from Elbe Philharmonic Hall and 7 minutes on foot from Miniatur Wunderland
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

The Westin Hamburg ratings based on 62 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Hamburg

Everyone (33) Couples (14) Family (12)
5 out of 5
Was nice and very interesting.The hotel is near in all interested places to see..

Posted by on 6 Jun 2020

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Comment from Hotel Management

7 Jun 2020 by Collin Ten Dam, Hotelmanager

Dear guest, We are very pleased that you were completely satisfied during your stay with us at The Westin Hamburg. Warm regards, Collin Ten Dam Hotelmanager

3 out of 5
Lage und Aussicht ist sehr schön. Entspricht leider nicht 5*, manch 4* Hotel ist weitaus besser und empfehlernswerter. Schmutige, abgenütze Teppiche, Bad Fugen veraltet dies ist nicht der Stauts eines 5* Hotel.

Posted by on 20 Sep 2022

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Comment from Hotel Management

30 Sep 2022 by The Westin Hamburg - Guest Experience

Sehr geehrte Charlotte,vielen herzlichen Dank für Ihr Zeit uns eine Feedback zu geben.Wir möchten uns bei Ihnen in aller Form entschuldigen, dass wir Ihre Erwartungen nicht erfüllen konnten.Sehr gerne haben wir Ihre Feedbackpunkte aufgenommen und an die entsprechende Abteilung zur Nachbesserung weitergeleitet.Gerne würden wir uns freuen, Ihnen bei einem erneuten Besuch unseren hohen Anspruch an Sauberkeit und Qualität unter Beweis zu stellen.Wir wünschen Ihnen alles gute und senden herzlichste Grüße aus Hamburg,Julia SchlegelGuest Experience Supervisor/Manager on Duty

3 out of 5
- schlecht - für 4 Gäste gebucht und für 2 Gäste waren Handtücher und Bademäntel vorhanden. Auch auf Hinweis am Empfang bekamen wir erst die fehlenden Handtücher am nächsten Tag. - schlecht für kleinere Gäste/Kinder die Duschseife, nicht ohne Hilfe erreichbar, - schlecht für kleinere Gäste/Kinder können sich nicht selbstständig die Zähne putzen - hier fehlt eine Trittbank, - schlecht der Preis für das Frühstück wurde am nächsten Tag einfach erhöht von 30€ /Person auf 34€ /Person ohne einen Hinweis bei geleisteter Unterschrift , - Gut - Frühstück , - Gut - Lage,

Posted by on 18 Aug 2022

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5 out of 5
sehr freundliches Personal und tolle Zimmer

Posted by on 25 Jul 2022

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Comment from Hotel Management

26 Jul 2022 by Guest Experience

Sehr geehrte Liliane Regula,, vielen Dank für Ihr äußerst positives Feedback zu Ihrem Aufenthalt im The Westin Hamburg. Es freut uns sehr zu lesen, dass Sie den Ausblick genießen konnten. Ihr Lob an das Personal gebe ich sehr gerne intern weiter. Wir hoffen Sie bald noch einmal bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, The Westin Experience Team

5 out of 5
War alles top. Unterkunft zentral gelegen. Buchen wieder da wenn wir in Hamburg sind.

Posted by on 18 Jul 2022

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Comment from Hotel Management

22 Jul 2022 by Guest Experience

Sehr geehrter Ruedi, vielen Dank, dass Sie sich die Zeit für eine Bewertung zu Ihrem Aufenthalt im The Westin Hamburg genommen haben. Noch mehr freut es uns, dass Sie rundum zufrieden waren! Besuchen Sie uns in Hamburg gerne bald wieder. Mit freundlichen Grüßen, The Westin Experience Team

5 out of 5

Posted by on 14 Jul 2022

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Comment from Hotel Management

14 Jul 2022 by Guest Experience

Sehr geehrter Herr Ralf, vielen Dank, dass Sie sich die Zeit für eine Bewertung zu Ihrem Aufenthalt im The Westin Hamburg genommen haben. Noch mehr freut es uns, dass Sie rundum zufrieden waren! Besuchen Sie uns in Hamburg gerne bald wieder. Mit freundlichen Grüßen, The Westin Hamburg Team

3 out of 5
Eine sehr schöne und gut gelegene Unterkunft mit leckerem Frühstück. Das Personal ist zuvorkommend und hat gute Laune. Leider muss man für 3 Erwachsene (obwohl so gebucht) noch ein Zusatzbett dazu bestellen, dies mussten wir am ersten Tag drei Mal an der Rezeption melden bis es umgesetzt wurde. Ebenso die Frotteewäsche, da mussten wir jeden Tag noch ein drittes Set dazu bestellen. Für das grosse Hotel hat es zu wenig Fahrstühle, man musste immer lange warten.

Posted by on 7 May 2022

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Comment from Hotel Management

7 May 2022 by The Westin Hotel Hamburg

Vielen Dank für Ihr positives Feedback und ich freue mich, dass Sie einen schönen Aufenthalt hatten. Gerne gebe ich Ihre Kritik bezüglich des Housekeepings weiter, sodass wir in Zukunft unseren Service noch weiter verbessern können. Wir hoffen, dass wir Sie nochmal bei uns begrüßen dürfen.

4 out of 5
Sehr angenehmer Aufenthalt. Einzige Ausnahme: das ärgerliche, lange Warten auf den Aufzug.

Posted by on 24 Apr 2022

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Comment from Hotel Management

25 Apr 2022 by The Westin Hotel Hamburg

Vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir danken Ihnen für Ihr Feedback und entschuldigen uns für die Unannehmlichkeit über die Wartezeit am Fahrstuhl. Unsere Kollegen wissen bereits Bescheid und werden diesen reparieren.

4 out of 5
Einzigartig war die Aussicht vom Zimmer aus bei Tag und Nacht, Sonnenschein und Schnee! Personal in der Bar könnte tagsüber und vor allem auch nach einem Konzertbesuch freundlicher sein.

Posted by on 1 Apr 2022

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Comment from Hotel Management

2 Apr 2022 by Guest Experience

Sehr geehrte Rose, vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns im The Westin Hamburg zu bewerten. Die Aussicht über die Hafencity, die Stadt und die Elbe ist wirklich wunderbar. Es tut uns sehr Leid zu lesen, dass Ihnen der Service in der Bar nicht zugesagt hat. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, The Westin Experience Team

5 out of 5
Supertolles Hotel in einmaliger Kulisse. Sehr nettes und zuvorkommendes Personal. Spa-Bereich ist sehr zu empfehlen! Auch für Ferien mit Kindern sehr zu empfehlen.

Posted by on 24 Oct 2021

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Comment from Hotel Management

14 Nov 2021 by Guest Experience

Sehr geehrte Matije, vielen Dank für Ihr tolles Feedback und dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Es ist mir eine große Freude zu lesen, dass Sie Ihren Aufenthalt bei uns genießen konnten! Ihre positive Rückmeldung werden wir selbstverständlich gerne an unsere Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir würden uns sehr freuen Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, The Westin Experience Team

About the The Westin Hamburg

Location Platz der Deutschen Einheit 2, Hamburg, HH 20457

Property Features

The Westin Hamburg offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 9085 square feet (844 square metres) and includes conference rooms. A sauna, spa services, and tour or ticket assistance are also featured at the luxury The Westin Hamburg. Parking is available for a fee. This 5-star Hamburg hotel is smoke free.

  • 244 guestrooms or units
  • 20 levels
  • 9085 sq ft of conference space
  • 844 sq. m of conference space
  • Built in 2016
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Hamburg Central Station (2.3 km / 1.4 mi)
  • Metro station: Baumwall U-Bahn (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Westin Hamburg offers 244 air-conditioned accommodations with minibars and a safe. This accommodation offers separate sitting areas. Beds feature premium bedding. 42-inch Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. This Hamburg hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Separate bath and shower
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11 AM and at the weekend from 7:00 AM to noon.

Fang & Feld – This restaurant specialises in local cuisine and serves breakfast and dinner. A children's menu is available.

BLICK – This bar serves breakfast, lunch and dinner. A children's menu is available. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Spa Services

The Westin Hamburg Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 75.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 50 per pet, per night
  • Maximum 1 per room
  • Pets cannot be left unattended
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received their complete COVID-19 vaccination at least 14 days prior to check-in. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Staffed front desk
  • Service animals are allowed
  • Guests must provide health documentation
  • Service animals are exempt from fees/restrictions
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 18
  • UnionPay
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 14
  • Property does not offer on-site COVID-19 testing
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 34 for adults and from EUR 15 for children
  • Fee for in-room wireless Internet: EUR 10 per 24-hour period (rates may vary)
  • Self-parking fee: EUR 35 per day
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Hamburg Hotel
  • Westin Hamburg
  • The Westin Hamburg Hotel
  • The Westin Hamburg Hamburg
  • The Westin Hamburg Hotel Hamburg

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.