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4.6 out of 5

"Was nice and very interesting.The hotel is near in all interested places to see.. " More

By a verified traveller on Sat 06 Jun 2020

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Classic Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
£173* Per night/room 1 Aug - 2 Aug

Deluxe Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at The Westin Hamburg. During your stay, you're just a quick walk from Elbe Philharmonic Hall. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool. Built in 2016, this 5-star hotel has 244 rooms over 20 floors. All rooms offer flat-screen TVs and minibars.

  • Air-conditioned rooms with sitting areas, 24-hour room service and flat-screen TVs
  • Free Wi-Fi in some public areas
  • Enjoy local cuisine while dining at Fang & Feld
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with deep-tissue massages, manicures and pedicures or body wraps at The Westin Hamburg Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Elbe Philharmonic Hall and 6 minutes on foot from Miniatur Wunderland
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

The Westin Hamburg ratings based on 68 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Hamburg

Everyone (42) Couples (13) Family (7)
5 out of 5
Was nice and very interesting.The hotel is near in all interested places to see..

Posted by on 6 Jun 2020

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Comment from Hotel Management

7 Jun 2020 by Collin Ten Dam, Hotelmanager

Dear guest, We are very pleased that you were completely satisfied during your stay with us at The Westin Hamburg. Warm regards, Collin Ten Dam Hotelmanager

5 out of 5

Posted by on 21 Sep 2020

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5 out of 5
Es war sensationell, die Ausstattung, der Service, gerade in Coronazeiten. Der Ausblick aus den Zimmern, direkt auf den Hafen (waterfront) war grandios...

Posted by , from Alsbach on 17 Aug 2020

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5 out of 5

Posted by on 8 Jun 2020

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Comment from Hotel Management

12 Jun 2020 by Collin Ten Dam, Hotelmanager

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben uns Ihr wertvolles Feedback zu übermitteln. Wir würden uns freuen, Sie bald wieder bei uns im The Westin Hamburg zu begrüßen. Mit den besten Grüßen, Collin Ten Dam Hotelmanager

4 out of 5

Posted by on 4 Mar 2020

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Comment from Hotel Management

17 Mar 2020 by The Westin Hamburg

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben uns Ihr wertvolles Feedback zu übermitteln. Bitte seien Sie versichert, dass wir dies mit unserem Management teilen werden. Vielen Dank für die positiven Worte. Wir würden uns freuen, Sie bald wieder bei uns im The Westin Hamburg zu begrüßen. Mit den besten Grüßen, The Westin Hamburg

3 out of 5
Leider vom Check-In und der Sauberkeit bzw Zimmer enttäuscht. Lange Wartezeit, dann fehlten viele Dinge im Zimmer sogar Glas auf dem Boden, Minibar defekt. Sehr freundliche und verständnisvolle Mitarbeiter. Leider wurde ein Teil der Beanstandungen nicht behoben trotz mehrmaligem Erwähnen. Bei 45 Min Wartezeit auf das Zimmer und bei so einem Haus sollte einfach alles perfekt sein. Man hatte in Summe mehr erwartet. Fair enough: Beim Checkout wurden uns dann die Parkkosten erlassen.

Posted by on 5 Jan 2020

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Comment from Hotel Management

18 Jan 2020 by Madeleine Marx

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im The Westin Hamburg zu bewerten. Zunächst freut es uns, dass unser freundliches Personal Ihnen gut in Erinnerung geblieben ist. Dass wir Sie jedoch in einigen anderen Punkten nicht überzeugen konnten, tut uns leid. Bitte seien Sie versichert, dass die von Ihnen beschriebenen Unannehmlichkeiten nicht unserem Standard entsprechen. Natürlich ist es unser Anliegen exzellenten Service zu bieten, damit unsere Gäste einen angenehmen Aufenthalt bei uns verbringen können. Ihr Feedback werden für selbstverständlich für weitere Serviceoptimierungen nutzen. Wir hoffen, dass Sie uns erneut eine Chance geben, Sie bei Ihrem nächsten Hamburg-Besuch von unserem Service überzeugen zu können. Mit freundlichen Grüßen, Madeleine Marx General Manager

4 out of 5
Zimmer wunderschön, Lobby zu wenig Sitzmöglichkeiten, Frühstücksbereich zu eng, Mitarbeiter sehr freundlich, wunderschöne Materialien verwendet.

Posted by on 5 Jan 2020

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Comment from Hotel Management

18 Jan 2020 by Madeleine Marx

Sehr geehrter Gast, vielen Dank für Ihren Aufenthalt im The Westin Hamburg und die Zeit, die Sie sich für Ihre Bewertung genommen haben. Es freut uns, dass Ihnen unsere zeitlosen Zimmer und unser freundlicher Service gefallen haben. Ihre Hinweise zu den Sitzmöglichkeiten in unserer Lobby und dem Platz im Frühstückbereich nehmen wir auf und werden sie für weitere Optimierungen nutzen. Wir hoffen, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen. Gerne würden wir Sie bald wieder einmal als Gast bei uns im The Westin begrüßen. Mit freundlichen Grüßen, Madeleine Marx General Manager

5 out of 5
Einzigartig: Nähe zur Elbphilharmonie Schade, dass nach dem Konzert nicht mehr warm gegessen werden kann (nur noch Sandwich und Hamburger an der Bar) - eine reduzierte Speisekarte wäre sehr angenehm- bei Bedarf eventuell auf Vorbestellung

Posted by on 16 Dec 2019

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Comment from Hotel Management

21 Dec 2019 by Melissa Groen Guest Experience Team

Sehr geehrter Gast, vielen Dank für Ihren Aufenthalt und das damit verbundene Feedback. Es ist uns eine Freude zu sehen, dass Sie einen gelungenen Aufenthalt hatten und die direkte Nähe zur Elbphilharmonie für sich nutzen konnten. Ebenso bedanken wir uns für Ihr Feedback zu unserem gastronomischen Angebot. Wir haben dieses bereits weitergeleitet. Herzliche Grüße Melissa Groen Guest Experience Team

4 out of 5
Toller Ausblick, stylische Einrichtung, super Bett.

Posted by on 4 Nov 2019

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Comment from Hotel Management

27 Nov 2019 by Melissa Groen

Vielen Dank für Ihre Bewertung. Es freut uns sehr, dass wir sie von uns überzeugen konnten. Als kleiner Tipp, die Betten kann man auch online kaufen und das Westin Erlebnis zu Hause nachempfingen. Ebenso freuen wir uns, Sie auch in Zukunft bei uns begrüßen zu dürfen.

5 out of 5
Sehr nettes Personal, immer sehr hilfsbereit, mit einem Lächeln im Gesicht, wurden mir Tickets für schon längst ausverkaufte Konzerte organisiert, hervorragende Küche im Restaurat, ein echter Genuss für die Augen, den Gaumen, bringt die Seele zum Tanzen und das Herz zum rasen! Ich danke euch für eine wunderbare Zeit bei euch! Ich dürfte mein Traum leben!!! Herzlichen Dank und, hoffe ich, bis bald!

Posted by on 20 Oct 2019

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Comment from Hotel Management

5 Dec 2019 by Melissa Groen - Guest Experience Team

Lieber Gast, herzlichen Dank, für Ihren Aufenthalt im The Westin und das damit verbundene Feedback. Es freut uns, dass Sie einen gelungenen Aufenthalt bei uns hatten. Ihre positiven Worte freuen uns wirklich sehr und wir finden es ganz besonders schön, dass Ihnen unser Personal so gut in Erinnerung geblieben ist. Gerne haben wir Ihr Lob an unser Team weitergeleitet. Wir freuen uns darauf, Sie erneut bei uns begrüßen zu dürfen und senden Ihnen herzliche Grüße Melissa Groen Guest Experience Team

Property Features

The Westin Hamburg offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 9085 square feet (844 square metres) and includes conference rooms. Spa services, tour or ticket assistance, and multilingual staff are also featured at the luxury The Westin Hamburg. Parking is available for a fee. This 5-star Hamburg hotel is smoke free.

  • 244 guestrooms or units
  • 20 levels
  • 9085 sq ft of conference space
  • 844 sq. m of conference space
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Hamburg Airport (HAM) (12.3 km / 7.6 mi)
  • Train station: Hamburg Central Station (2.3 km / 1.4 mi)
  • Metro station: Baumwall U-Bahn (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Westin Hamburg offers 244 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas. Beds feature premium bedding. 42-inch Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. This Hamburg hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Separate bath and shower
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11 AM and at the weekend from 7:00 AM to noon.

Fang & Feld – This restaurant specialises in local cuisine and serves breakfast and dinner. A children's menu is available.

BLICK – This bar serves breakfast, lunch and dinner. A children's menu is available. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

Spa Services

The Westin Hamburg Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 75.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 50 per pet, per night
  • Maximum 1 per room
  • Pets cannot be left unattended
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless checkout is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 30 for adults and EUR 15 for children (approximately)
  • Fee for in-room wireless Internet: EUR 10 per 24-hour period (rates may vary)
  • Self-parking fee: EUR 35 per day
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Hamburg Hotel
  • Westin Hamburg
  • The Westin Hamburg Hotel
  • The Westin Hamburg Hamburg
  • The Westin Hamburg Hotel Hamburg

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.