4.6 out of 5

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Hotel Description

Our customers tell us that they enjoy the breakfast at The Westin Hamburg. During your stay, you're just a quick walk from Elbe Philharmonic Hall. Free WiFi in public areas, a full-service spa and an indoor pool are available. Built in 2016, this 5-star hotel has 244 rooms. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with separate sitting areas, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with massages at Elb Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Steps from Elbe Philharmonic Hall and 6 minutes on foot from Miniatur Wunderland
  • Pets welcome for a fee

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Westin Hamburg ratings based on 47 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Hamburg

Everyone (34) Couples (5)
4 out of 5

Posted by on 6 Jun 2019

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5 out of 5

Posted by on 3 Jun 2019

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4 out of 5
tolle Ambiance, tolle Zimmer, tolle Aussicht, leider zu viele Leute (Elbjazz)

Posted by on 1 Jun 2019

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4 out of 5
Die Aussicht an dieser aussergewöhnlichen Lage ist phänomenal. Das Personal ist freundlich und hilfsbereit. Die Zimmer sind komfortabel ausgestattet und sehr sauber. Einzig die Vorbelastung der Kreditkarte für Nebenkosten ist eigenartig.

Posted by on 25 May 2019

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5 out of 5

Posted by on 18 May 2019

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Comment from Hotel Management

18 May 2019 by Lisa Zeiselmair

Many thanks for your positive feedback. We are looking forward to welcoming you again at the Westin Hamburg.

5 out of 5
Lage, Atmosphäre, Frühstück, Annehmlichkeiten im Hotel

Posted by , from Schweiz on 3 May 2019

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Comment from Hotel Management

5 May 2019 by Amelie Stuber - Guest Relations Manager

Sehr geehrter Gast, vielen Dank für Ihre Rückmeldung. Es freut uns, dass Ihnen die Lage und unsere zeitlosen Zimmer mit ganz besonderem Blick auf das schöne Hamburg zugesagt haben. Gerne würden wir Sie bald wieder einmal als Gast bei uns begrüßen. Mit freundlichen Grüßen Amelie Stuber Guest Relations Manager

4 out of 5

Posted by on 28 Apr 2019

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Comment from Hotel Management

20 May 2019 by Lisa Zeiselmair, Guest Experience Supervisor

Sehr geehrter Gast, vielen Dank für Ihr positives Feedback, welches wir gerne intern kommunizieren. Wir würden uns freuen, Sie zukünftig bei uns willkommen zu heißen. Mit freundlichen Grüßen,

4 out of 5

Posted by on 27 Apr 2019

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Comment from Hotel Management

4 May 2019 by Amelie Stuber - Guest Relations Manager

Sehr geehrter Gast, vielen Dank für Ihre Rückmeldung. Wir freuen uns sehr, dass Sie bei uns rundum zufrieden waren und einen angenehmen Aufenthalt bei uns im The Westin verbracht haben. Gerne würden wir Sie bald wieder einmal als Gast bei uns begrüßen. Mit freundlichen Grüßen Amelie Stuber Guest Relations Manager

3 out of 5
Personal nicht auf der Höhe - Tisch nebenan 5min nach uns gekommen, alles vor uns erhalten u.w. wollten Taxi bestellen da hiess es, seien immer genügend da … 15. auf eines warten müssen, dann selber bestellt. Minibar den Namen nicht wert Zimmerreinigung - Abfall auf dem Nachttisch liegen lassen Shampoos nicht erneuert Rest einwandfrei

Posted by on 3 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by Madeleine Marx - General Manager

Sehr geehrter Gast, vielen Dank für Ihre Rückmeldung. Wir bedauern, nicht all Ihren Erwartungen gerecht geworden zu sein und Sie unseren Service im Restaurant nicht positiv in Erinnerung behalten haben. Natürlich ist es unser Anliegen exzellenten Service zu bieten, damit unsere Gäste einen angenehmen Aufenthalt bei uns verbringen können. Auch für die unzureichende Sauberkeit durch unser Housekeeping möchten wir uns bei Ihnen entschuldigen. Bitte zögern Sie nicht, uns bei Ihrem nächsten Aufenthalt direkt zu kontaktieren um einen auf Ihre Bedürfnisse abgestimmten Aufenthalt zu ermöglichen. Leider können wir Ihre negativen Erlebnisse in unserem Haus nicht ungeschehen machen, jedoch würden wir uns freuen, wenn Sie uns nochmals die Chance geben würden, Sie von unseren Leistungen zu Überzeugen. Mit freundlichen Grüßen Madeleine Marx General Manager

5 out of 5
Ein kleine Verspätung um Check in, immer viel Leute die wartet an der Rezeption

Posted by on 6 Mar 2019

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Renovations + Closures

The property will be renovating from 03 July 2019 until 26 August 2019 (completion date subject to change). The following areas are affected:

  • Bar/lounge
  • Business centre
  • Front desk
  • Lobby

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

The Westin Hamburg offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business centre and a meeting room are available. Spa services, tour or ticket assistance, and multilingual staff are also featured at the luxury The Westin Hamburg. Parking is available for a fee. This 5-star Hamburg hotel is smoke free.

  • 244 guestrooms or units
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers for purchase
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Hamburg (HAM) (14.1 km / 8.8 mi)
  • Train station: Hamburg Central Station (2.4 km / 1.5 mi)
  • Metro station: Baumwall U-Bahn (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Westin Hamburg offers 244 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas. Beds feature premium bedding. 42-inch Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11 AM and at the weekend from 7:00 AM to noon.

On-site venue – This restaurant specialises in international cuisine. Open 24 hours.

Lobby Cafe – On-site Cafe. Open 24 hours.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

Spa Services

Elb Spa has 6 treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 6
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 75.0 per night.
  • Cribs (infant beds) are not available.

Pets

  • Pets: EUR 50 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Union Pay
  • No cots (infant beds) available
  • 24-hour check-in

Fees

 

  • A city tax of Hamburg is imposed by the city. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation that you received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 30 for adults and EUR 15 for children (approximately)
  • Self-parking fee: EUR 35 per day
  • Pet fee: EUR 50 per pet, per night
  • Rollaway bed fee: EUR 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Hamburg Hotel
  • Westin Hamburg

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.