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Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at The Westin Hamburg. During your stay, you're just a quick walk from Elbe Philharmonic Hall. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool. Built in 2016, this 5-star hotel has 244 rooms over 20 floors. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with separate sitting areas, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Enjoy local cuisine while dining at Fang & Feld
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with reflexology, body treatments or hot stone massages at The Westin Hamburg Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Steps from Elbe Philharmonic Hall and 6 minutes on foot from Miniatur Wunderland
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Classic Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max
£166* Per night/room 28 May - 29 May

Deluxe Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Westin Hamburg ratings based on 64 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Hamburg

Everyone (40) Couples (13) Family (5)
4 out of 5

Posted by on 4 Mar 2020

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Comment from Hotel Management

17 Mar 2020 by The Westin Hamburg

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben uns Ihr wertvolles Feedback zu übermitteln. Bitte seien Sie versichert, dass wir dies mit unserem Management teilen werden. Vielen Dank für die positiven Worte. Wir würden uns freuen, Sie bald wieder bei uns im The Westin Hamburg zu begrüßen. Mit den besten Grüßen, The Westin Hamburg

3 out of 5
Leider vom Check-In und der Sauberkeit bzw Zimmer enttäuscht. Lange Wartezeit, dann fehlten viele Dinge im Zimmer sogar Glas auf dem Boden, Minibar defekt. Sehr freundliche und verständnisvolle Mitarbeiter. Leider wurde ein Teil der Beanstandungen nicht behoben trotz mehrmaligem Erwähnen. Bei 45 Min Wartezeit auf das Zimmer und bei so einem Haus sollte einfach alles perfekt sein. Man hatte in Summe mehr erwartet. Fair enough: Beim Checkout wurden uns dann die Parkkosten erlassen.

Posted by on 5 Jan 2020

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Comment from Hotel Management

18 Jan 2020 by Madeleine Marx

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im The Westin Hamburg zu bewerten. Zunächst freut es uns, dass unser freundliches Personal Ihnen gut in Erinnerung geblieben ist. Dass wir Sie jedoch in einigen anderen Punkten nicht überzeugen konnten, tut uns leid. Bitte seien Sie versichert, dass die von Ihnen beschriebenen Unannehmlichkeiten nicht unserem Standard entsprechen. Natürlich ist es unser Anliegen exzellenten Service zu bieten, damit unsere Gäste einen angenehmen Aufenthalt bei uns verbringen können. Ihr Feedback werden für selbstverständlich für weitere Serviceoptimierungen nutzen. Wir hoffen, dass Sie uns erneut eine Chance geben, Sie bei Ihrem nächsten Hamburg-Besuch von unserem Service überzeugen zu können. Mit freundlichen Grüßen, Madeleine Marx General Manager

4 out of 5
Zimmer wunderschön, Lobby zu wenig Sitzmöglichkeiten, Frühstücksbereich zu eng, Mitarbeiter sehr freundlich, wunderschöne Materialien verwendet.

Posted by on 5 Jan 2020

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Comment from Hotel Management

18 Jan 2020 by Madeleine Marx

Sehr geehrter Gast, vielen Dank für Ihren Aufenthalt im The Westin Hamburg und die Zeit, die Sie sich für Ihre Bewertung genommen haben. Es freut uns, dass Ihnen unsere zeitlosen Zimmer und unser freundlicher Service gefallen haben. Ihre Hinweise zu den Sitzmöglichkeiten in unserer Lobby und dem Platz im Frühstückbereich nehmen wir auf und werden sie für weitere Optimierungen nutzen. Wir hoffen, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen. Gerne würden wir Sie bald wieder einmal als Gast bei uns im The Westin begrüßen. Mit freundlichen Grüßen, Madeleine Marx General Manager

5 out of 5
Einzigartig: Nähe zur Elbphilharmonie Schade, dass nach dem Konzert nicht mehr warm gegessen werden kann (nur noch Sandwich und Hamburger an der Bar) - eine reduzierte Speisekarte wäre sehr angenehm- bei Bedarf eventuell auf Vorbestellung

Posted by on 16 Dec 2019

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Comment from Hotel Management

21 Dec 2019 by Melissa Groen Guest Experience Team

Sehr geehrter Gast, vielen Dank für Ihren Aufenthalt und das damit verbundene Feedback. Es ist uns eine Freude zu sehen, dass Sie einen gelungenen Aufenthalt hatten und die direkte Nähe zur Elbphilharmonie für sich nutzen konnten. Ebenso bedanken wir uns für Ihr Feedback zu unserem gastronomischen Angebot. Wir haben dieses bereits weitergeleitet. Herzliche Grüße Melissa Groen Guest Experience Team

4 out of 5
Toller Ausblick, stylische Einrichtung, super Bett.

Posted by on 4 Nov 2019

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Comment from Hotel Management

27 Nov 2019 by Melissa Groen

Vielen Dank für Ihre Bewertung. Es freut uns sehr, dass wir sie von uns überzeugen konnten. Als kleiner Tipp, die Betten kann man auch online kaufen und das Westin Erlebnis zu Hause nachempfingen. Ebenso freuen wir uns, Sie auch in Zukunft bei uns begrüßen zu dürfen.

5 out of 5
Sehr nettes Personal, immer sehr hilfsbereit, mit einem Lächeln im Gesicht, wurden mir Tickets für schon längst ausverkaufte Konzerte organisiert, hervorragende Küche im Restaurat, ein echter Genuss für die Augen, den Gaumen, bringt die Seele zum Tanzen und das Herz zum rasen! Ich danke euch für eine wunderbare Zeit bei euch! Ich dürfte mein Traum leben!!! Herzlichen Dank und, hoffe ich, bis bald!

Posted by on 20 Oct 2019

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Comment from Hotel Management

5 Dec 2019 by Melissa Groen - Guest Experience Team

Lieber Gast, herzlichen Dank, für Ihren Aufenthalt im The Westin und das damit verbundene Feedback. Es freut uns, dass Sie einen gelungenen Aufenthalt bei uns hatten. Ihre positiven Worte freuen uns wirklich sehr und wir finden es ganz besonders schön, dass Ihnen unser Personal so gut in Erinnerung geblieben ist. Gerne haben wir Ihr Lob an unser Team weitergeleitet. Wir freuen uns darauf, Sie erneut bei uns begrüßen zu dürfen und senden Ihnen herzliche Grüße Melissa Groen Guest Experience Team

4 out of 5

Posted by on 19 Oct 2019

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5 out of 5

Posted by on 7 Oct 2019

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5 out of 5
Einfach grosse Klasse. Sehr zentral. Parkplatz ziemlich teuer. Für Raucher sehr umständlich.

Posted by on 24 Sep 2019

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4 out of 5
Tolle Aussicht über die Hafen City. Zimmer sehr gut ausgestattet. Leider dauernd Windgeräusche.

Posted by on 4 Sep 2019

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Property Features

The Westin Hamburg offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 9085 square feet (844 square metres) and includes conference rooms. Spa services, tour or ticket assistance, and multilingual staff are also featured at the luxury The Westin Hamburg. Parking is available for a fee. This 5-star Hamburg hotel is smoke free.

  • 244 guestrooms or units
  • 20 levels
  • 9085 sq ft of conference space
  • 844 sq. m of conference space
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Hamburg (HAM) (12.3 km / 7.7 mi)
  • Train station: Central S-Bahn (2.4 km / 1.5 mi)
  • Metro station: Baumwall U-Bahn (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Westin Hamburg offers 244 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas. Beds feature premium bedding. 42-inch Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11 AM and at the weekend from 7:00 AM to noon.

Fang & Feld – This restaurant specialises in local cuisine and serves breakfast and dinner.

The Bridge Bar – This bar serves breakfast, lunch and dinner. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

Spa Services

The Westin Hamburg Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 75.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 50 per pet, per night
  • Maximum 1 per room
  • Pets cannot be left unattended
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Pets cannot be left unattended
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 30 for adults and EUR 15 for children (approximately)
  • Self-parking fee: EUR 35 per day
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Hamburg Hotel
  • Westin Hamburg
  • The Westin Hamburg Hotel
  • The Westin Hamburg Hamburg
  • The Westin Hamburg Hotel Hamburg

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.