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 Southampton •1 Room
 Southampton • 1 Room
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Novotel Southampton

4-star property
1 West Quay Road, Southampton, England 020 3788 4841
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3.2 out of 5
See all 12 ebookers Reviews

"Nice sized family rooms. Comfortable beds. However, I had prebooked 2 time slots at the swimming pool a week before the stay which was confirmed, howe ... " More

By a verified traveller on Sun 02 Aug 2020

Points Of Interest

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Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£55* Per night/room 6 May - 7 May

Standard Double Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Double Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Novotel Southampton. During your stay, you're just a quick walk from Grosvenor Casino. Free WiFi in public areas, an indoor pool and a restaurant are available.

  • Free WiFi
  • Enjoy international cuisine while dining at Elements
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym, a sauna and bicycles to rent
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Within a 15-minute walk of Southampton Cruise Terminal and WestQuay Shopping Centre
  • Pets welcome for a fee

Novotel Southampton ratings based on 12 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Southampton

Everyone (7) Family (3)
1 out of 5
Worst hotel I’ve ever stayed in. The hotel is very dirty and would need a general refurbishment. At 10 o’clock housekeeping knocks on every door even though check out is at 12… The coffee at the bar and the water are not drinkable. Stay away from this place!

Posted by on 23 Dec 2022

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Comment from Hotel Management

8 Jan 2023 by Judith

Dear Valentin, Thank you for your feedback.I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for.I apologize for any inconvenience this caused you.Please know that we will be addressing this review with the team so they can learn from it and do better in the future.Thank you for bringing this to our attention.Novotel Southampton

2 out of 5
On the plus side, the staff were friendly and helpful, the pool was lovely and the location is great for shopping. On the downside, the rooms were boiling hot. While queuing at reception on the second evening, the four sets of people ahead of me were all complaining about their rooms being too hot. Even with a fan it was dreadful. The weather was cool outside so really inexplicable. The “air cooling” system they advertise is pointless and is certainly not air conditioning. The pool was also out of order on day two, which was quite disappointing given that was my main reason for choosing the hotel. Ultimately for me, I need to be able to sleep at a hotel, so the heat of the rooms really outweighed the positives.

Posted by on 16 Aug 2020

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Comment from Hotel Management

19 Aug 2020 by Josue Poeira, Guest Experience Manager

Dear Frank, Thank you for taking the time to give us feedback in regards to your stay at the Novotel Southampton and for your positive remarks about our staff friendliness, location and Leisure centre. We are sorry that your stay did not meet your expectations. We understand you were disappointed with our room temperature and for not being able to use the swimming pool. Please rest assured we will check for a possible malfunction with your room's air cooling system and address your concerns to stop future issues from happening. Regarding the swimming pool, unfortunately, we had no alternative but to place the swimming pool temporarily out of service on that occasion. This was due to an unexpected and punctual problem that could not be predicted. We will discuss your feedback during our usual meetings so that improvements can be made. We hope that we can have the opportunity to restore your faith in the hotel by welcoming you back in the future. I can assure you that we will do our best to give you the great hotel experience so many of our guests have grown so fond of. Kind regards, Josue Poeira Guest Experience Manager Please accept our apologies for the inconvenience caused and rest assured we will discuss your concerns further during our usual team meetings. We hope that we can have the opportunity to restore your faith in the hotel by welcoming you back in the future. I assure you that we will do our best to give you the great hotel experience so many of our guests have grown so fond of. Kind regards, Josue Poeira Guest Experience Manager

3 out of 5
Nice sized family rooms. Comfortable beds. However, I had prebooked 2 time slots at the swimming pool a week before the stay which was confirmed, however when we got there they had no booking for us - disappointing to say the least to say we chose the hotel for the leisure facilities in particular. Reception was helpful, but didnt get both slots nor at the time wanted.

Posted by , from Oldham on 2 Aug 2020

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Comment from Hotel Management

19 Aug 2020 by Josue Poeira, Guest Experience Manager

Dear Melissa, Thank you for taking the time to give us feedback in regards to your stay at the Novotel Southampton. We are sorry that we did not entirely meet your expectations. Please accept our sincerest apologies for your Leisure centre reservations issue and for consequently not being able to use it. Please rest assured we will address the problem with our team to stop future incidents. We hope that we can have the opportunity to welcome you back in the future. Kind regards, Josue Poeira Guest Experience Manager

3 out of 5

Posted by on 17 Mar 2020

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Comment from Hotel Management

18 Mar 2020 by iwona kowalczyk

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

4 out of 5

Posted by on 30 Nov 2019

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Comment from Hotel Management

1 Dec 2019 by Iwona Kowalczyk

Dear Guest Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay. We hope to welcome you again soon. Kind regards Iwona Kowalczyk Guest relations Novotel Southampton

2 out of 5

Posted by on 14 Oct 2019

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Comment from Hotel Management

15 Oct 2019 by Iwona Kowalczyk

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Southampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

5 out of 5

Posted by on 30 Aug 2019

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Comment from Hotel Management

3 Sep 2019 by Iwona Kowalczyk

Dear Guest, Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay. We hope to welcome you again soon. Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

4 out of 5
Small swimming pool but kids loved it, the have a play area with toys and games including an Xbox. Rooms nice but toilet room is separate to bathroom where the hand basin was. Need to pay for parking which is expensive at £10/day for hotel guests. Overall nice stay. Location excellent for New Forest and other surrounding areas, Very close to restaurants

Posted by on 30 Aug 2019

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Comment from Hotel Management

7 Sep 2019 by Iwona Kowalczyk

Dear Guest, Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay. We hope to welcome you again soon. Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

1 out of 5
room was dirty. especially the toilet room could have done with a better clean

Posted by on 27 Aug 2019

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Comment from Hotel Management

27 Aug 2019 by Iwona Kowalczyk

Dear Guest, Thank you for taking the time to leave this review. I am sorry to hear that on this occasion the room and the toilet was not clean up to the High standards we strive to achieve.Please accept my full apology.I do hope we wills see you once again in a near future Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

4 out of 5
Basic amenities but met requirements for our overnight stay

Posted by on 16 Jun 2019

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Comment from Hotel Management

17 Jun 2019 by Iwona Kowalczyk

Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind Regards Iwona kowalczyk Guest Relations Novotel Southampton

About the Novotel Southampton

Location 1 West Quay Road, Southampton, England SO15 1RA

Property Features

Novotel Southampton offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business centre and 10 meeting rooms. Event space at this hotel measures 5382 square feet (500 square metres) and includes conference space. A terrace, multilingual staff, and a garden are also featured at the business-friendly Novotel Southampton. For a fee, parking is available. This 4-star Southampton hotel is smoke free.

  • 1 building
  • 121 guestrooms or units
  • 5 levels
  • 5382 sq ft of conference space
  • 500 sq. m of conference space
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Southampton Central Station (1.3 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Southampton offers 121 accommodations with minibars and laptop-compatible safes. This accommodation is furnished with sofa beds and desks. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Coffee maker
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Heating
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a to-go breakfast daily.

Elements – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 10.00 per pet, per nightService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 18.00 per person
  • Self-parking fee: GBP 10 per night (in/out privileges)
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Hotel Southampton
  • Novotel Southampton
  • Southampton Novotel
  • Novotel Southampton Hotel Southampton
  • Novotel Southampton Hotel
  • Accor Southampton
  • Novotel Southampton Hotel
  • Novotel Southampton Southampton
  • Novotel Southampton Hotel Southampton

You should know

  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.