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 Hanoi •1 Room
 Hanoi • 1 Room
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Lake Side Hotel

3.5-star property
23 Ngoc Khanh, Giang Vo, Ba Dinh, Hanoi, 020 3788 4841
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2.0 out of 5
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Superior Room, 1 Double Bed, City View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Honeymoon Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Room, 1 Double Bed (A)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Room, 1 Double Bed (B)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 1 Double Bed, Lake View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

During your stay at Lake Side Hotel, you're just a quick walk from Vincom Center Metropolis. You'll find features such as free WiFi in public areas and free valet parking, plus 2 restaurants.

  • Free WiFi
  • Free valet parking
  • Enjoy Asian cuisine while dining at Viet Lai Thuan Restaurant
  • Services include dry cleaning/laundry, a concierge and a porter
  • Within a 15-minute walk of US Embassy and Australian Embassy
  • Airport shuttle service available for a fee

Lake Side Hotel ratings based on 1 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 1.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Lake Side Hotel

2 out of 5

Avoid this hotel. Has bed bugs, took no action.

So indeed not a good experience of hotels in Vietnam. After a couple of nights realised the bites in arms, legs, neck were caused by bed bugs. Reported the matter at the reception. Saw staff take any cursory measures (superficial cleaning) so continued to suffer from bed bugs. The cleanliness of the room looked ok on a cursory glance - however e.g. the bathroom floor tiles showed no evidence of proper scrubbing for a long time (were black in between the tiles when in fact the original colour had been white). English skills of even reception staff were rudimentary. Not worth the money.

Posted by , from Finland on 15 Jan 2018

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Comment from Hotel Management

9 Mar 2018 by Linh

Thank you for choosing Lake Side Hotel for your trip. We apologize for the unsatisfactory things you encountered while staying at the hotel. We found our mistake on cleaning the room and we would definitely fix it. The hotel is gradually improving and will upgrade the quality of service. We look forward to the opportunity to welcome you at hotel again. Thank you so much, LSH.

About the Lake Side Hotel

Location 23 Ngoc Khanh, Giang Vo, Ba Dinh, Hanoi, 10000

Property Features

There are 2 restaurants on site. Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. An airport shuttle (available on request) is available for a fee. A terrace, gift shops/news stands, and concierge services are also featured at the business-friendly Lake Side Hotel. Free valet parking is available. This Hanoi hotel is smoke free.

  • 78 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Conference rooms
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Train station: Hanoi Railway Station (3.5 km / 2.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

Lake Side Hotel offers 78 air-conditioned accommodations with minibars and a safe. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries. This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Combined shower/bath
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Viet Lai Thuan Restaurant – This restaurant specialises in Asian cuisine and serves lunch and dinner.

AZUMA Restaurant – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11:30 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Lake Side Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 330000.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and cash. For guests' safety, the property includes a first aid kit and window guards in all accommodation.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 5
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 800000 per vehicle (one-way)
  • Rollaway bed fee: VND 330000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lake Hotel Side
  • Lake Side Hanoi
  • Lake Side Hotel Hanoi
  • Lake Side Hotel
  • Lake Side Hotel Hotel
  • Lake Side Hotel Hanoi
  • Lake Side Hotel Hotel Hanoi

You should know

  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.