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Hotel Description

Lotte Hotel Hanoi's great location gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Lotte Center Hanoi. You'll find features such as free WiFi in public areas and free self-parking, plus 4 restaurants. This 5-star hotel has 318 rooms. All rooms offer free WiFi and LED TVs.

  • Air-conditioned rooms with 24-hour room service, LED TVs and minibars
  • Free WiFi and wired Internet
  • Free self-parking
  • Grab something to eat at one of the 4 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Take a swim in the indoor and outdoor pools or soak in the spa tub
  • Treat yourself to manicures and pedicures or massages at Evian
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club, a sauna and a golf driving range
  • Guests speak favourably about the overall condition of the property and the proximity to shopping
  • Steps from Lotte Center Hanoi and 12 minutes by car from Ho Chi Minh Mausoleum
  • Airport shuttle service available for a fee

Deluxe Twin Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max
£74* Per night/room 31 Jul - 1 Aug

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Junior Suite King (No children in Club Lounge)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Twins

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Lotte Hotel Hanoi ratings based on 4 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Lotte Hotel Hanoi

Everyone (3) Family (1)
5 out of 5
toller service, sehr aufmerksam, Freundlichkeit der Mitarbeiter

Posted by on 21 Nov 2019

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Comment from Hotel Management

25 Nov 2019 by Sera Pham

Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

5 out of 5
excellent rooms and great service standard. Need a taxi for visiting Old Town centre, but we liked it outside and close to airport

Posted by on 12 Mar 2019

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Comment from Hotel Management

13 Mar 2019 by Sera Pham

Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

3 out of 5
Immense hôtel. Organisation pour le check in compliquée. Chambre assez grande (nous avions pris la suite), literie plus que moyenne pour le prix et surtout : il y a des travaux en bas de l’immeuble avec la construction d’un nouveau building. Même au 46e étage, nous avons eu les bruits toute la nuit en continu des marteaux piqueurs !!! Sinon excellent petit déjeuner avec vue sur tout Hanoi. Possibilité de faire du change a la réception très appréciable.

Posted by , from Paris on 1 Jan 2019

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Comment from Hotel Management

8 Jan 2019 by Sera Pham

Dear Mr./Ms. Marie, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

5 out of 5
Super freundliches und hilfsbereites Personal, early check in und late check out waren möglich, Zimmer absulout top, super Aussicht auf die Stadt, Tolles Gym und Sauna. sicher eins der besten Hotels überhaupt in Vietnam!

Posted by , from München on 29 Oct 2018

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Comment from Hotel Management

5 Nov 2018 by Sera Pham

Dear Mr./Ms. Ingo Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Property Features

Lotte Hotel Hanoi offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 4 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 13870 square feet (1289 square metres). A health club, a hot tub, and a sauna are also featured at the luxury Lotte Hotel Hanoi. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 5-star Hanoi hotel is smoke free.

  • 318 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • 3 conference rooms
  • 13870 sq ft of conference space
  • 1289 sq. m of conference space
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Hanoi (HAN-Noi Bai Intl.) (25.9 km / 16.1 mi)
  • Train station: Hanoi Railway Station (4.7 km / 2.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Lotte Hotel Hanoi offers 318 forms of air-conditioned accommodation with minibars and a safe. Beds feature down comforters and premium bedding. A pillow menu is available. 48-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower, slippers, designer toiletries and bidets. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Grill 63 – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Red River – This restaurant specialises in Chinese cuisine and serves lunch and dinner.

Tim Ho Wan – This restaurant specialises in dim sum.

Top of Hanoi – On-site brasserie. Guests can enjoy drinks at the bar.

Pharaohs – This cocktail bar only serves light fare.

24-hour room service is available.

Nearby Activities

An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golf driving range on site
  • Basketball on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Evian. Services include massages and manicures and pedicures.

  • Manicures and pedicures
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 2410000.0 per day.

Pet Policy

  • Pets and service animals are not allowed at Lotte Hotel Hanoi

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector and a security system. This property advises that enhanced cleaning and guest safety measures are currently in place.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are not available
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 1155000 per vehicle (one way)
  • Rollaway bed fee: VND 2410000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lotte Hotel Hanoi
  • Lotte Hanoi
  • Lotte Hotel Hanoi Hotel
  • Lotte Hotel Hanoi Hanoi
  • Lotte Hotel Hanoi Hotel Hanoi

You should know

  • Lotte Hotel Hanoi offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.