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Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£89* Per night/room 29 Apr - 30 Apr

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Junior King Suite (Club Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Twins

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Premier Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Lotte Hotel Hanoi's great location gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Embassy of the Republic of Korea. You'll find features such as free WiFi in public areas and free self-parking, plus 4 restaurants.

  • Free WiFi and wired Internet
  • Free self-parking
  • Grab something to eat at one of the 4 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Take a swim in the indoor and outdoor pools or soak in the spa tub
  • Treat yourself to manicures and pedicures or massages at Evian
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a sauna and basketball
  • Guests speak favourably about the overall condition of the property and the helpful staff
  • Just a 2-minute drive from West Lake and a few minutes from Ho Chi Minh Mausoleum
  • Airport shuttle service available for a fee

Lotte Hotel Hanoi ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Lotte Hotel Hanoi

Everyone (3) Family (1)
5 out of 5
toller service, sehr aufmerksam, Freundlichkeit der Mitarbeiter

Posted by on 21 Nov 2019

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Comment from Hotel Management

25 Nov 2019 by Sera Pham

Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

5 out of 5
excellent rooms and great service standard. Need a taxi for visiting Old Town centre, but we liked it outside and close to airport

Posted by on 12 Mar 2019

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Comment from Hotel Management

13 Mar 2019 by Sera Pham

Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

3 out of 5
Immense hôtel. Organisation pour le check in compliquée. Chambre assez grande (nous avions pris la suite), literie plus que moyenne pour le prix et surtout : il y a des travaux en bas de l’immeuble avec la construction d’un nouveau building. Même au 46e étage, nous avons eu les bruits toute la nuit en continu des marteaux piqueurs !!! Sinon excellent petit déjeuner avec vue sur tout Hanoi. Possibilité de faire du change a la réception très appréciable.

Posted by , from Paris on 1 Jan 2019

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Comment from Hotel Management

8 Jan 2019 by Sera Pham

Dear Mr./Ms. Marie, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

5 out of 5
Super freundliches und hilfsbereites Personal, early check in und late check out waren möglich, Zimmer absulout top, super Aussicht auf die Stadt, Tolles Gym und Sauna. sicher eins der besten Hotels überhaupt in Vietnam!

Posted by , from München on 29 Oct 2018

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Comment from Hotel Management

5 Nov 2018 by Sera Pham

Dear Mr./Ms. Ingo Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Property Features

Lotte Hotel Hanoi offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 4 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Event space at this hotel measures 13870 square feet (1289 square metres) and includes conference space. A health club, a hot tub, and a sauna are also featured at the luxury Lotte Hotel Hanoi. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 5-star Hanoi hotel is smoke free.

  • 318 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • 13870 sq ft of conference space
  • 1289 sq. m of conference space
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Hanoi Railway Station (3.6 km / 2.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Lotte Hotel Hanoi offers 318 air-conditioned accommodations with minibars and a safe. A pillow menu is available. 48-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower, slippers, designer toiletries and bidets. This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Electric kettle
  • Pillow options
  • Separate bath and shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or cupboard

Food & Drink

Grill 63 – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Red River – This restaurant specialises in Chinese cuisine and serves lunch and dinner.

Tim Ho Wan – This restaurant specialises in dim sum.

Top of Hanoi – On-site brasserie. Guests can enjoy drinks at the bar.

Pharaohs – This cocktail bar only serves light fare.

24-hour room service is available.

Nearby Activities

An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Basketball on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Evian. Services include massages and manicures and pedicures.

  • Manicures and pedicures
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Lotte Hotel Hanoi offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 822500.0 per day.

Pet Policy

  • Pets and service animals are not allowed at Lotte Hotel Hanoi

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 5
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 1474200 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: VND 822500.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lotte Hotel Hanoi
  • Lotte Hanoi
  • Lotte Hotel Hanoi Hotel
  • Lotte Hotel Hanoi Hanoi
  • Lotte Hotel Hanoi Hotel Hanoi

You should know

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.