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4.6 out of 5

"Modern hotel set in the heart of the old quarter district. Brilliant staff. Clean environment. Great food " More

By a verified traveller on Thu 19 Oct 2017

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Hotel Description

Our customers tell us they enjoy Oriental Suite Hotel & Spa's quiet location. During your stay, you're just a quick walk from Hoan Kiem Lake. All rooms offer fireplaces and minibars.

  • All rooms offer fireplaces, minibars and room service (during limited hours)
  • Buffet breakfast served daily for a fee
  • Indulge with aromatherapy, Thai massages or body scrubs at O'spa
  • Services include luggage storage
  • Guests speak favourably about the proximity to the airport and the quiet location
  • Just a 3-minute walk from Hoan Kiem Lake and 4 minutes on foot from Thang Long Water Puppet Theatre

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£42* Per night/room 14 Jan - 15 Jan

Royal Suites, big balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, City View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Suite, Connecting Rooms, City View (Oriental)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Junior Suite, Balcony

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Oriental Suite Hotel & Spa ratings based on 9 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Oriental Suite Hotel & Spa

Everyone (7) Couples (1)
5 out of 5

Posted by on 6 Oct 2019

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Comment from Hotel Management

6 Oct 2019 by Andy Vu

Dear Sir/madam, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu

5 out of 5

Perfectly situated for old quarter.

Modern hotel set in the heart of the old quarter district. Brilliant staff. Clean environment. Great food

Posted by , from Uk on 19 Oct 2017

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5 out of 5

Perfect central location in old quarter

Located right on the door step of the night market this hotel is great. Staff are very friendly, breakfast was good and staff helpful.

Posted by on 23 May 2017

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5 out of 5

Posted by on 4 Dec 2019

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Comment from Hotel Management

5 Dec 2019 by Andy Vu

Dear Sir/Madam,   Thank you for taking the time to share your thoughts about our hotel. We are all more than happy to know that you had an excellent stay with us, and you enjoyed every aspects of your stay and the service provided by the staff. I hope to welcome you back in the future sincerely.   Best regards, Andy Vu

4 out of 5

nice place to stay as it is central

Pros: location is great. Bedrooms are nice clean and confortable
Cons: a cat was meowing all the night and this was anoying even if this was not hotel's fault of course.
Location: very close to ha noi lake, restaurants and shopping streets.
be carefull internal windows means no natural light to the bedroom. Make sure you select the right bedroom at the reservation as the announce is quite not clear about what is internal window. If you take internal window it means you won't have natural light in your room ! Breakfast was great and of good choice and quality.

Posted by on 27 Feb 2018

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Comment from Hotel Management

13 Apr 2018 by Andy Vu

Thank you very much for your review. It is so regretful to hear that from you. We hope to have change to welcome you again in our hotel with better experience.

4 out of 5

Großartiger Service in gutem Hotel

Unglaublich freundliches und hilfsbereites Team! Die Lage des Hotels ist für Hanoi perfekt; Bars, Restaurants, Märkte der See sind in unmittelbarer Umgebung zu Fuß erreichbar! Mittendrin im Gewühl, die Zimmer sind trotzdem super ruhig, was in busy Hanoi wichtig und nicht selbstverständlich ist! Trips, Tickets und Transfers werden von den Hotelangestellten zu fairen und seriösen Preisen organisiert! Klare Buchungsempfehlung!

Posted by , from Stuttgart on 21 Dec 2017

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5 out of 5

Zentrales Hotel mit sehr gutem Service

Absolut emfehlenswert wirklich sehr guter Service und auch das Frühstück überzeugt. Unser Zimmer war sehr ruhig und sauber. Wir würden jederzeit wieder hier Einchecken.

Posted by , from Düsseldorf on 29 Apr 2017

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5 out of 5

super hôtel

super accueil, personnel attentif et serviable petit déjeuner au top chambre très bien décorée et fonctionnelle très bon emplacement

Posted by on 7 Feb 2017

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3 out of 5

Es gibt bessere Hotels in Hanoi

Oriental Suites liegt sehr zentral, der Nachtmarkt ist am Wochenende direkt vor der Haustür. Leider haben uns weder Hotel noch das Zimmer gefallen: alles ist etwas abgewohnt, nicht besonders sauber, Geruch im Zimmer fragwürdig, was aber auch daran liegen kann, dass das Haus wirklich alt ist. Ein Raumerfrischer im Zimmer soll wohl helfen, ist aber nachts nicht besonders angenehm. Wurden von hämmernden Geräuschen geweckt und mussten den Kühlschrank ausschalten, da zu laut. Alles in allem spricht nur die Lage für das Hotel. Ansonsten bin ich sicher, bekommt man für den Preis einen besseren Standard.

Posted by on 22 Sep 2015

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Property Features

Oriental Suite Hotel & Spa offers its guests room service (during limited hours). The front desk is open around the clock.

  • 8 levels
  • Storage area for luggage

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Hanoi (HAN-Noi Bai Intl.) (24.8 km / 15.4 mi)
  • Train station: Hanoi Long Bien Station (1 km / 0.6 mi)
  • Parking:

Room Amenities

Guest accommodation at Oriental Suite Hotel & Spa offers fireplaces and a safe. Coffee/tea makers and minibars are provided. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Fireplace
  • Minibar
  • In-room dining (limited hours)
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

On-site venue – This restaurant specialises in Vietnamese cuisine and serves brunch, lunch and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Spa Services

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Body treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 6
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Early check-in is available for groups that reserve 5 rooms or more.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • UnionPay
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards
  • Number of children who can stay for free – 4

Hotel Names

  • Serenade Hanoi
  • Serenade Hotel
  • Serenade Hotel Hanoi
  • Oriental Suite Hotel Hanoi
  • Oriental Suite Hotel
  • Oriental Suite Hanoi
  • Oriental Suite
  • Oriental Suite & Spa Hanoi
  • Oriental Suite Hotel & Spa Hotel
  • Oriental Suite Hotel & Spa Hanoi
  • Oriental Suite Hotel & Spa Hotel Hanoi

You should know

  • Oriental Suite Hotel & Spa offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.