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"spent 10 days in sofitel plaza hanoi with my partner, we had a pleasant fuss free stay.. meals nice but expensive but overall a good place to stay if ... " More

By philip k. on Sat 26 Mar 2016

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Hotel Description

Our customers tell us that they enjoy the comfortable rooms at Pan Pacific Hanoi. During your stay, you're just a quick walk from West Lake. Features include free WiFi in public areas and free valet parking, plus 2 restaurants. Built in 1998, this 5-star hotel has 273 rooms over 20 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and free newspapers
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy international cuisine at Pacifica, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to massages, body treatments or facials at the spa
  • Services include babysitting, supervised activities for kids and dry cleaning/laundry
  • On-site recreation includes a 24-hour fitness centre
  • Guests share positive feedback about the dining, from the room service and bar to the breakfast
  • Just a 2-minute drive from Hanoi Old City Gate and a few minutes from Thang Long Water Puppet Theatre
  • Airport shuttle service available for a fee

Deluxe Room, 1 Extra large Double Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
£124* Per night/room 8 Jan - 9 Jan

Premier Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Pan Pacific Hanoi ratings based on 2 verified reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Pan Pacific Hanoi

Couples (1) Family (1)
4 out of 5

TET in hanoi

spent 10 days in sofitel plaza hanoi with my partner, we had a pleasant fuss free stay.. meals nice but expensive but overall a good place to stay if in hanoi

Posted by on 26 Mar 2016

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2 out of 5

Excellent hôtel .

Bon accueil, service impeccable , personnel souriant et aimable. Il faut prendre le taxi pour se rendre au centre de Hanoi .

Posted by on 10 Feb 2013

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Property Features

Pan Pacific Hanoi offers its guests a full-service spa, an indoor pool, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 13143 square feet (1221 square metres) and includes conference centres. A rooftop terrace, spa services, and a library are also featured at the luxury Pan Pacific Hanoi. A round-trip airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. A complete renovation of Pan Pacific Hanoi was completed in 2014. Smoking is allowed in designated areas at this 5-star Hanoi hotel.

  • 1 building
  • 273 guestrooms or units
  • 20 levels
  • 2 dining venues
  • 2 bars or lounges
  • 13143 sq ft of conference space
  • 1221 sq. m of conference space
  • Built in 1998
  • Coffee shop
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Hanoi (HAN-Noi Bai Intl.) (23 km / 14.3 mi)
  • Train station: Hanoi Long Bien Station (1.6 km / 1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Pan Pacific Hanoi offers 273 forms of air-conditioned accommodation with a safe and free newspapers. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

Pacifica – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Ming – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.

Song Hong Bar – This lobby lounge specialises in international cuisine and serves lunch and light fare. Open daily.

Summit Lounge – This rooftop bar specialises in international cuisine. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 5
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Roll-in shower
  • Wheelchair-accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.

Pets

  • Pets and service animals are not allowed at Pan Pacific Hanoi

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 10 for children (approximately)
  • Airport shuttle fee: USD 75 per vehicle (one way)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Hanoi Plaza
  • Sofitel Hotel Hanoi Plaza
  • Pan Pacific Hanoi Hotel
  • Accor Plaza Hanoi
  • Hanoi Sofitel
  • Sofitel Hanoi
  • Sofitel Plaza Hanoi Hotel Hanoi
  • Sofitel Plaza Hanoi Hotel
  • Pan Pacific Hanoi Hotel
  • Pan Pacific Hanoi Hanoi
  • Pan Pacific Hanoi Hotel Hanoi

You should know

  • Pan Pacific Hanoi offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.