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5.0 out of 5

"We like this hotel and the Japanese influence. Big rooms at a reasonable price. Great staff. " More

By a verified traveller on Sun 05 Jan 2020

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Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£41* Per night/room 20 Oct - 21 Oct

Suite, 1 Bedroom, City View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms, City View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Room, City View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Executive Room, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

The breakfast at Super Hotel Candle gets high marks from our customers. During your stay, you're just a quick walk from Van Phuc Diplomatic Corps. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants. Built in 2013, this 4-star hotel has 72 rooms over 21 floors. Enjoy your stay with amenities like free WiFi and a memory foam bed in each room.

  • Air-conditioned rooms with memory foam beds, LCD TVs and fridges
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the 2 spa tubs
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the helpful staff and the pool
  • Within a 10-minute walk of Van Phuc Diplomatic Corps and Embassy of Japan
  • Airport shuttle service available for a fee

Super Hotel Candle ratings based on 3 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Super Hotel Candle

Couples (3)
5 out of 5
We like this hotel and the Japanese influence. Big rooms at a reasonable price. Great staff.

Posted by on 5 Jan 2020

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Comment from Hotel Management

6 Jan 2020 by Dao Thi Ha-Reservation Agent

Dear Valued customer, Thank you so much for staying with us! We very appreciate your feedback! We hope to welcome you to the SUPER HOTEL Candle soon!

5 out of 5
We’re happy with our time in Super Hotel candle and would definitely return. Around 10 minutes from Hanoi centre

Posted by on 5 Jan 2020

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Comment from Hotel Management

6 Jan 2020 by Dao Thi Ha-Reservation agent

Dear Valued customer, Thank you so much for staying with us! We very appreciate your feedback! We hope to welcome you to the SUPER HOTEL Candle soon!

5 out of 5
Good location, great staff. Large clean room with good amenities but bed a bit hard

Posted by on 4 Jan 2020

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Comment from Hotel Management

4 Jan 2020 by Dao Thi Ha-Reservation Agent

Dear Valued customer, Thank you so much for staying with us! We very appreciate your feedback!

Property Features

As a guest of Super Hotel Candle, you'll find 2 hot tubs, an indoor pool, a sauna, and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Super Hotel Candle. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this Art Deco Hanoi hotel.

  • 72 guestrooms or units
  • 21 levels
  • 2 dining venues
  • Built in 2013
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Fridge
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Hanoi Railway Station (3.2 km / 2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Super Hotel Candle offers 72 forms of air-conditioned accommodation with minibars and a safe. Memory foam beds feature premium bedding. 37-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Microwaves and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Memory foam beds
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Fridge
  • Microwave available
  • Luxury bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.

On-site venue – This restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness centre.

Spa Services

  • Facial treatments
  • Massages
  • Hot stone massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 575000.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Diners Club and JCB International; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: VND 3450000 for adults and VND 230000 for children (approximately)
  • Airport shuttle fee: VND 650000 per vehicle (one-way)
  • Rollaway bed fee: VND 575000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candle Hanoi
  • Candle Hotel
  • Candle Hotel Hanoi
  • Super Hotel Candle Hanoi
  • Super Hotel Candle
  • Super Candle Hanoi
  • Super Hotel Candle Hotel
  • Super Hotel Candle Hanoi
  • Super Hotel Candle Hotel Hanoi

You should know

  • Super Hotel Candle offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.