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4.3 out of 5

"Wonderful place and stay.Beautiful hotel.Only things for improve is they didn’t let Customer check in early.after long flight.we will coming back for ... " More

By a verified traveller on Thu 12 Mar 2020

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Oriental Pearl Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£27* Per night/room 19 Apr - 20 Apr

Oriental Jade Terrace City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Oriental Emerald Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Ruby City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Gem Suite Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Diamond Church View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at The Oriental Jade Hotel. During your stay, you're just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, an outdoor pool and a restaurant are available. This 5-star hotel has 120 rooms. Each room includes amenities such as free WiFi and a flat-screen TV.

  • Air-conditioned rooms with flat-screen TVs, minibars and room service (during limited hours)
  • Free WiFi
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from St. Joseph's Cathedral and 3 minutes on foot from Hoan Kiem Lake
  • Airport shuttle service available for a fee

The Oriental Jade Hotel ratings based on 4 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Oriental Jade Hotel

Everyone (2) Couples (2)
4 out of 5
Wonderful place and stay.Beautiful hotel.Only things for improve is they didn’t let Customer check in early.after long flight.we will coming back for sure.11.3.2020..ken.uk

Posted by on 12 Mar 2020

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Comment from Hotel Management

13 Mar 2020 by Andy Vu

Dear Mr. Ken,   Thank you for staying with us as well as taking the honor to receive your valuable review about us. Your review would be passed to our hotel manager and our colleagues to improve our hotel service better. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.   Regards Andy Vu

4 out of 5

Posted by on 12 Mar 2020

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Comment from Hotel Management

12 Mar 2020 by Andy Vu

Dear Sir/madam, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu

5 out of 5
The staff are absolutely the best hotel staff I have ever had the pleasure to meet. Everyone had a smile and greated you from the doorman, reception,housekeeping and pool bar. The pkace was spotless and our room large and comfy, with the best bed in the world. Great location too only a few minutes to the lake. Breakfast was plentiful and had a good choice for every visitor no matter which part of the world you came from. Would highly recommend this hotel and next time we are back in Hanoi will use again.

Posted by on 12 Oct 2019

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Comment from Hotel Management

14 Oct 2019 by Andy Vu

Dear Sir/Madam, I can’t tell you how happy I am to read your review. It is delightful to read that you had an amazing experience in our hotel overall and highly recommend us to other travelers. Thank you so much for sharing your experience, I shall be sure to pass on your extensive compliments to my team who shall be thrilled. It was a pleasure having you staying with us and I hope to have the opportunity to welcome you back in the near future. I also hope you shall regard our hotel as your Hanoi home when visiting. Warm regards, Andy Vu Director of Sales

4 out of 5
Zweckmässig für ein zentral gelegenes Stadthotel. Das Zimmer war schön und sauber. Das Frühstücksbuffet war reichhaltig.

Posted by on 14 Feb 2020

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Comment from Hotel Management

14 Feb 2020 by Andy Vu

Dear Sir/Madam,   Thank you for taking the time to share your thoughts about our hotel. We are all more than happy to know that you had an excellent stay with us, and you enjoyed every aspects of your stay and the service provided by the staff. I hope to welcome you back in the future sincerely.   Best regards, Andy Vu

Property Features

The Oriental Jade Hotel offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi is free in public spaces. You'll find a business centre on site. There are 2 meeting rooms available. Spa services, a terrace, and tour or ticket assistance are also featured at the luxury The Oriental Jade Hotel. An airport shuttle (available 24 hours) is available for a fee. This 5-star Hanoi hotel is smoke free.

  • 120 guestrooms or units
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Hanoi Railway Station (1.9 km / 1.2 mi)
  • Property shuttles: Airport shuttle

Room Amenities

The Oriental Jade Hotel offers 120 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and a safe. 43-inch Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and complimentary toiletries. This Hanoi hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Connecting rooms available
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.

The Oriental Jade Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages, Thai massages, body scrubs and body treatments.

  • Hot stone massage
  • Body treatments
  • Body scrubs
  • Thai massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 15

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 928000.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Tax ID - 0106639879

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a smoke detector and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. The tax ID number is 0106639879. This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • State tax ID - 0106639879
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: VND 675700 per person (approximately)
  • Airport shuttle fee: VND 580000 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: VND 928000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oriental Jade Hotel Hanoi
  • Oriental Jade Hotel
  • Oriental Jade Hanoi
  • Hotel The Oriental Jade Hotel Hanoi
  • Hanoi The Oriental Jade Hotel Hotel
  • Hotel The Oriental Jade Hotel
  • The Oriental Jade Hotel Hanoi
  • Oriental Jade
  • The Oriental Jade Hotel Hotel
  • The Oriental Jade Hotel Hanoi
  • The Oriental Jade Hotel Hotel Hanoi

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.