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 Hanoi •1 Room
 Hanoi • 1 Room
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West Lake Home Hotel & Spa

3.5-star property
No. 156 Yen Phu Street, Hanoi, 020 3788 4841
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3.7 out of 5
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Executive Single or Double Room, Lake View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Single or Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Single or Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

With your stay at West Lake Home Hotel & Spa, you're connected to the convention centre and just a quick walk from West Lake. Features include free breakfast and free WiFi in public areas, plus a restaurant.

  • Free buffet breakfast offered
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Services include babysitting, dry cleaning/laundry and a concierge
  • 6 minutes by foot from West Lake and a 4-minute drive from Hoan Kiem Lake
  • Airport pick-up shuttle service available for a fee

West Lake Home Hotel & Spa ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for West Lake Home Hotel & Spa

Everyone (1)
4 out of 5
Nice location and nice view to the lake. Personnel is very helpful and friendly.

Posted by on 12 Feb 2019

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Comment from Hotel Management

13 Feb 2019 by Jessie

Thank you for choosing stay with us and your great view!

5 out of 5
Pros: Tout :c était super
Nous avons passé un excellent séjour dans cet hôtel 'le personnel est au petit soin ,la chambre propre et très spacieuse, le petit déjeuner très varié et très bon je recommande cet hôtel

Posted by , from Bordeaux on 13 Dec 2017

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Comment from Hotel Management

14 Dec 2017 by Jessie - Front Office Manager

Dear Mrs. Christirane, It was our great plesure to see that you did have a great stay with us. Thank you for trusting us so far. Hope to see you next time. Best regards, Ms.Huong

2 out of 5

Hôtel décevant

Très déçu par ce qu ils appellent bengalo ,pas de vue sur la mer mais vue sur le mur du bengalo voisin situé à 1 mètre devant , pas de plage de sable non plus Hôtel très loin de tout et pas facile d' accès ,Propreté et petit déjeuner très bien

Posted by , from Cestas France on 9 Dec 2017

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Comment from Hotel Management

14 Dec 2017 by Jessie - Front Office Manager

Dear Mrs.Christiane, I am sorry that the Standard was not reach to your expectation. We highly recommend you choose the Executive room for your next time visting us. Thank you and best regards,

About the West Lake Home Hotel & Spa

Location No. 156 Yen Phu Street, Hanoi,

Renovations + Closures

The property is closed between 4 March and 31 December.

Property Features

There's a restaurant on site. Free breakfast is available. A computer station is on site and WiFi is free in public spaces. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A terrace, tour or ticket assistance, and multilingual staff are also featured at West Lake Home Hotel & Spa. This 3.5-star Hanoi hotel is smoke free.

  • 1 building
  • 36 guestrooms or units
  • 9 levels
  • Built in 2016
  • Buffet breakfast (free)
  • Childcare (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: Hanoi Railway Station (4 km / 2.5 mi)
  • Property shuttles: Airport pick-up

Room Amenities

West Lake Home Hotel & Spa offers 36 accommodations with fireplaces and minibars. LCD televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

  • Fireplace
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Fridge
  • Coffee maker
  • Combined shower/bath
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast.

West Lake Home Hotel & Spa has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 330000.0 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Security system
  • Staff does not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 410000 per vehicle
  • Rollaway bed fee: VND 330000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • West Lake Home Hanoi
  • Home Hotel Tay Ho
  • West Lake Home Hotel Hanoi
  • West Lake Home Hotel
  • West Lake Home
  • West Lake Home & Spa Hanoi
  • West Lake Home Hotel & Spa Hotel
  • West Lake Home Hotel & Spa Hanoi
  • West Lake Home Hotel & Spa Hotel Hanoi

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.