13 Dec 2019 by Tawanda
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for the bad experience you encountered during your stay. It is disappointing to note that we could not meet your expectations. We have taken note of all areas of concern that you highlighted, management will ensure corrective action is taken to avoid the same issues recurring in the future. We are excited to share with you our exciting plans to refurbish our rooms and modernize them. We will soon be unrolling the exercise once the sample rooms are done, hopefully when you visit us again you will stay in refurbished rooms.
22 Oct 2019 by Tawanda
Thank you for staying with us, we appreciate your feedback
Rainbow Towers Hotel And Conference Centre offers its guests a kids' pool, an outdoor pool, an outdoor tennis court, and a sauna. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 16383 square feet (1522 square metres) and includes conference centres. A fitness centre, spa services, and tour/ticket assistance are also featured at the luxury Rainbow Towers Hotel And Conference Centre. An airport shuttle (available 24 hours) is available for a fee. This 4.5-star Harare hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Rainbow Towers Hotel And Conference Centre offers 305 forms of air-conditioned accommodation with minibars and a safe. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Harvest Garden – On-site buffet restaurant.
Kombahari – This restaurant serves lunch and dinner.
La Patiserrie – On-site coffee shop.
24-hour room service is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. There are 4 treatment rooms. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts Visa and Mastercard; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.