3 Jul 2019 by Nikki
Thank you for taking the time to tell us about your experience at The Harlow Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are awaiting a refurbishment which will no doubt improve the décor of the hotel immensely. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nikki
19 Jun 2019 by Nikki
Thank you for taking the time to tell us about your experience at The Harlow Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems, with a refurbishment due, which will no doubt improve the overall décor. We appreciate your sharing your concerns, as it is gives us the opportunity to understand where the gaps in knowledge are and work towards filling them. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. Public spaces have free WiFi. Event space at this hotel measures 2066 square feet (192 square metres) and includes conference rooms. The eco-friendly The Harlow Hotel By AccorHotels also features an indoor pool, a garden, and complimentary newspapers in the lobby. Self parking is free. This 3-star Harlow hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
The Harlow Hotel By AccorHotels offers 119 forms of accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Harlow hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.
Restaurant – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Bar – On-site bar. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an indoor pool.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.