3 Jul 2019 by Nikki
Thank you for taking the time to tell us about your experience at The Harlow Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are awaiting a refurbishment which will no doubt improve the décor of the hotel immensely. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nikki
19 Jun 2019 by Nikki
Thank you for taking the time to tell us about your experience at The Harlow Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems, with a refurbishment due, which will no doubt improve the overall décor. We appreciate your sharing your concerns, as it is gives us the opportunity to understand where the gaps in knowledge are and work towards filling them. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. Public spaces have free WiFi. Event space at this hotel measures 2066 square feet (192 square metres) and includes conference rooms. The eco-friendly The Harlow Hotel By AccorHotels also features a garden, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This 3-star Harlow hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
The Harlow Hotel By AccorHotels offers 119 forms of accommodation with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas and includes desks. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Harlow hotel provides complimentary wireless Internet access. Housekeeping is offered once per stay and an iron/ironing board can be requested. Housekeeping is provided on a limited basis.
For a fee, guests can enjoy a to-go breakfast daily from 6:30 AM to 9:30 AM.
Restaurant – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Bar – On-site bar. Open daily.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
As per property age policy guests may be asked for valid photograph ID on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast and dinner.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.