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3.9 out of 5

"The check-in process was very disappointing, lacked any measure of "customer service" and nothing like I have previously experienced or anticipate for ... " More

By a verified traveller on Fri 24 Jan 2020

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Classic Double Room (Basement - Private Entrance)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£62* Per night/room 2 May - 3 May

Signature Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel du Vin & Bistro Harrogate. During your stay, you're just a quick walk from Turkish Baths and Health Spa. Features include a full-service spa, a restaurant and a bar. This 4-star hotel has 48 rooms. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and Egyptian cotton sheets
  • Free WiFi
  • Enjoy British cuisine while dining at Bistro du Vin
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with Ayurvedic treatments, body scrubs or hot stone massages at Spa du Vin
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests like the restaurant and breakfast
  • Within a 10-minute walk of Turkish Baths and Health Spa and Harrogate Convention Centre
  • Dogs welcome for a fee (restrictions apply)

Hotel du Vin & Bistro Harrogate ratings based on 9 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel du Vin & Bistro Harrogate

Everyone (5) Couples (2) Family (1)
4 out of 5
The check-in process was very disappointing, lacked any measure of "customer service" and nothing like I have previously experienced or anticipate for such a Hotel. The property itself is fine - it is an ageing property with lots of character, in a great location, nice rooms and usually very good service.

Posted by on 24 Jan 2020

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5 out of 5
Staff excellent very welcoming and professional The bed and mattress very comfortable The hotel is excellent in all areas Great location

Posted by on 9 Dec 2019

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2 out of 5
Great Located hotel but its looking a bit tired & grubby, the outside terrace is filthy with dirty tables, broken chairs with dirty cushions & very poor service, we ended up having to go elsewhere which is disappointing that you are unable to find anyone to serve you in your own hotel, other than the location & convenient parking (additional £10 per night) I would book elsewhere.

Posted by on 1 Jul 2019

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5 out of 5
Very friendly, helpful and efficient service. Quick check in and check out. Lovely atmosphere and good facilities. My room (which was a basic room in the basement) was beautifully presented, warm and cosy, with a delightful private entrance from the street. It didn’t have an in-room information folder, but staff were very helpful and answered all my questions. Highly recommend.

Posted by on 6 Apr 2019

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Comment from Hotel Management

9 Apr 2019 by Reception

Dear Anonymous Thank you for leaving your review. The basement rooms are very comfortable rooms as you mention and are a very popular choice for our guests as they do have their own private entrances. I will pass on your kind words to the staff

4 out of 5
We have been going to this hotel for at least the last 3 years probably 2 to 3 times a year and never had any problems. we booked for 3 nights still good but no one informed us that the Bistro was closed for refurbishment and the staff on reception just had a very couldn't care less attitude even on check out no one asked if we had enjoyed our stay.

Posted by on 24 Jan 2019

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Comment from Hotel Management

2 Mar 2019 by Reception Manager

Thanks for the review. I`m sorry you were unaware that the Bistro was going through a full refurbishment. All of our 3rd party agents were informed about this. I can only apologise that you were not informed. I`m sorry the reception didn't offer any apologies regarding this and will be speaking to them in due course. We hope to see you back so we can give you the experience you deserve.

3 out of 5

Not a relaxed visit as hoped

We recently stayed for two evenings (sunday and monday) and our first experience was unfortunately a feeling of being misled as the hotel specifications say there are (limited) car parking spaces available; this is true however, they neglect to mention the £10 per night price tag for the facility. The reception staff seemed a little disorganised when both checking in and out. When checking in i enquired about the spa facilities to which i was told ‘it might be open it might not’ however, he didn’t actually know and i’d have to come back the following morning. The room itself was faultless; it was very cosy and the bed extremely comfortable. The bathroom was also lovely. It seemed almost perfect had it not been for the late evening and then early morning noises! As the rooms are underneath part of the restaurant / bar, after the facilities closed, the staff then proceed to drag furniture around which sounds like a herd of elephants passing overhead (the floors above are wooden)! On the second night this was early in the morning which made the night sleep a lot shorter than hoped. Our visit was in the hope of enjoying a relaxing few days away however, was spoilt by very loud noises at very unsociable hours and in the end resulted in a restless and unrelaxed experience. I am getting married in the area in June and had previously made a booking to stay here the evening before; i have now cancelled this as a result of this stay!

Posted by , from Derbyshire on 23 Feb 2018

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Comment from Hotel Management

10 Apr 2018 by Team Harrogate

Dear Sophie, Thank you for staying with us. We value your feedback and will be sharing your comments with our team here. We look forward to welcome you back soon. Best Wishes, Team Harrogate

4 out of 5

Great hotel with good food and spacious rooms

Pros: The rooms were spacious and luxurious, and the food and wine were very good.
Cons: Service could be improved specifically within the restaurant
Location: Beautiful city
I was on a business trip with colleagues, and the hotel provided great accommodation and food to make sure we were refreshed.

Posted by , from London on 9 Feb 2018

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5 out of 5

Very nice hotel in centre

Excellent stay at this hotel. Dog-friendly so we ate in the bar. We chose from the Bistro menu which was ok but nothing special. It could have done with a bit more choice -maybe a pie, chicken dish or some pasta. Otherwise, ok. Service was the best thing-staff excellent and very attentive. Only gripe was that we booked a table in the bar well in advance for New Years Eve and arranged to eat later (around 8.30) so we had a hope of seeing midnight. We checked in and went for a [late] lunch only to be rung by the hotel to say we had to eat by 7 pm! This spoilt our eve as we weren’t that hungry. We tried to pace the courses and asked for a break in between starter and main but it arrived anyway shortly after. Having finished our meal by 8.30 we never managed midnight so was all a bit disappointing. Having said that, it was a lovely hotel, with lovely staff and the basement room was the best dog-friendly accommodation we’ve had. Hoping to stay again next year but would want assurance we could eat a bit later.

Posted by , from cheshire on 3 Jan 2018

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3 out of 5
Warm day and both radiators in with no way to control temperature. A standard room was very small but also very warm. Even with window open all night the temperature was uncomfortable and we struggled to sleep. Bed was double not kingsize so very small for the cost of the room.

Posted by on 3 Apr 2017

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About the Hotel du Vin & Bistro Harrogate

Location Prospect Place, Harrogate, England HG1 1LB

Renovations + Closures

This property is closed from 31 December 2020 to 11 April 2021 (dates subject to change).

Property Features

Hotel du Vin & Bistro Harrogate offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Event space at this hotel measures 1582 square feet (147 square metres) and includes conference rooms. Spa services, tour or ticket assistance, and dry cleaning/laundry services are also featured at the business-friendly Hotel du Vin & Bistro Harrogate. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Harrogate hotel is smoke free.

  • 48 guestrooms or units
  • 1582 sq ft of conference space
  • 147 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Parking

Self parking (surcharge) , Limited onsite parking

Transport

  • Airport: Leeds (LBA-Leeds Bradford) (20 km / 12.4 mi)
  • Train station: Harrogate Station (1.1 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel du Vin & Bistro Harrogate offers 48 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include baths or showers. This Harrogate hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

Bistro du Vin – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

24-hour room service is available.

Spa Services

Spa du Vin has massage/treatment rooms. Services include hot stone massages, facials, body scrubs and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

  • Hot stone massage
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.

Pet Policy

  • Pets: GBP 20 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 14 per person (approximately)
  • Self-parking fee: GBP 10 per day
  • Pet fee: GBP 20 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bistro Harrogate
  • Harrogate Bistro
  • Hotel Vin
  • Hotel Vin & Bistro Harrogate
  • Vin Bistro Harrogate
  • Hotel Vin Bistro Harrogate
  • Hotel du Vin Bistro Harrogate
  • Du Vin & Bistro Harrogate
  • Hotel du Vin & Bistro Harrogate Hotel
  • Hotel du Vin & Bistro Harrogate Harrogate
  • Hotel du Vin & Bistro Harrogate Hotel Harrogate

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.