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3.9 out of 5

"The check-in process was very disappointing, lacked any measure of "customer service" and nothing like I have previously experienced or anticipate for ... " More

By a verified traveller on Fri 24 Jan 2020

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Hotel Description

Our customers tell us that they enjoy the spacious rooms at Hotel du Vin & Bistro Harrogate. During your stay, you're just a quick walk from Harrogate Convention Centre. Features include a full-service spa, a restaurant and a bar. This 4-star hotel has 48 rooms. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and minibars
  • Free WiFi
  • Enjoy British cuisine while dining at Bistro du Vin
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with Ayurvedic treatments, body scrubs or hot stone massages at Spa du Vin
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests like the restaurant and breakfast
  • Within a 10-minute walk of Harrogate Convention Centre and Harrogate Theatre
  • Pets welcome for a fee (restrictions apply)

Double Room (Basement - Private Entrance)

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£59* Per night/room 21 Jun - 22 Jun

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hotel du Vin & Bistro Harrogate ratings based on 9 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel du Vin & Bistro Harrogate

Everyone (5) Couples (2) Family (1)
4 out of 5
The check-in process was very disappointing, lacked any measure of "customer service" and nothing like I have previously experienced or anticipate for such a Hotel. The property itself is fine - it is an ageing property with lots of character, in a great location, nice rooms and usually very good service.

Posted by on 24 Jan 2020

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5 out of 5
Staff excellent very welcoming and professional The bed and mattress very comfortable The hotel is excellent in all areas Great location

Posted by on 9 Dec 2019

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2 out of 5
Great Located hotel but its looking a bit tired & grubby, the outside terrace is filthy with dirty tables, broken chairs with dirty cushions & very poor service, we ended up having to go elsewhere which is disappointing that you are unable to find anyone to serve you in your own hotel, other than the location & convenient parking (additional £10 per night) I would book elsewhere.

Posted by on 1 Jul 2019

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5 out of 5
Very friendly, helpful and efficient service. Quick check in and check out. Lovely atmosphere and good facilities. My room (which was a basic room in the basement) was beautifully presented, warm and cosy, with a delightful private entrance from the street. It didn’t have an in-room information folder, but staff were very helpful and answered all my questions. Highly recommend.

Posted by on 6 Apr 2019

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Comment from Hotel Management

9 Apr 2019 by Reception

Dear Anonymous Thank you for leaving your review. The basement rooms are very comfortable rooms as you mention and are a very popular choice for our guests as they do have their own private entrances. I will pass on your kind words to the staff

4 out of 5
We have been going to this hotel for at least the last 3 years probably 2 to 3 times a year and never had any problems. we booked for 3 nights still good but no one informed us that the Bistro was closed for refurbishment and the staff on reception just had a very couldn't care less attitude even on check out no one asked if we had enjoyed our stay.

Posted by on 24 Jan 2019

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Comment from Hotel Management

2 Mar 2019 by Reception Manager

Thanks for the review. I`m sorry you were unaware that the Bistro was going through a full refurbishment. All of our 3rd party agents were informed about this. I can only apologise that you were not informed. I`m sorry the reception didn't offer any apologies regarding this and will be speaking to them in due course. We hope to see you back so we can give you the experience you deserve.

3 out of 5

Not a relaxed visit as hoped

We recently stayed for two evenings (sunday and monday) and our first experience was unfortunately a feeling of being misled as the hotel specifications say there are (limited) car parking spaces available; this is true however, they neglect to mention the £10 per night price tag for the facility. The reception staff seemed a little disorganised when both checking in and out. When checking in i enquired about the spa facilities to which i was told ‘it might be open it might not’ however, he didn’t actually know and i’d have to come back the following morning. The room itself was faultless; it was very cosy and the bed extremely comfortable. The bathroom was also lovely. It seemed almost perfect had it not been for the late evening and then early morning noises! As the rooms are underneath part of the restaurant / bar, after the facilities closed, the staff then proceed to drag furniture around which sounds like a herd of elephants passing overhead (the floors above are wooden)! On the second night this was early in the morning which made the night sleep a lot shorter than hoped. Our visit was in the hope of enjoying a relaxing few days away however, was spoilt by very loud noises at very unsociable hours and in the end resulted in a restless and unrelaxed experience. I am getting married in the area in June and had previously made a booking to stay here the evening before; i have now cancelled this as a result of this stay!

Posted by , from Derbyshire on 23 Feb 2018

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Comment from Hotel Management

10 Apr 2018 by Team Harrogate

Dear Sophie, Thank you for staying with us. We value your feedback and will be sharing your comments with our team here. We look forward to welcome you back soon. Best Wishes, Team Harrogate

4 out of 5

Great hotel with good food and spacious rooms

Pros: The rooms were spacious and luxurious, and the food and wine were very good.
Cons: Service could be improved specifically within the restaurant
Location: Beautiful city
I was on a business trip with colleagues, and the hotel provided great accommodation and food to make sure we were refreshed.

Posted by , from London on 9 Feb 2018

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5 out of 5

Very nice hotel in centre

Excellent stay at this hotel. Dog-friendly so we ate in the bar. We chose from the Bistro menu which was ok but nothing special. It could have done with a bit more choice -maybe a pie, chicken dish or some pasta. Otherwise, ok. Service was the best thing-staff excellent and very attentive. Only gripe was that we booked a table in the bar well in advance for New Years Eve and arranged to eat later (around 8.30) so we had a hope of seeing midnight. We checked in and went for a [late] lunch only to be rung by the hotel to say we had to eat by 7 pm! This spoilt our eve as we weren’t that hungry. We tried to pace the courses and asked for a break in between starter and main but it arrived anyway shortly after. Having finished our meal by 8.30 we never managed midnight so was all a bit disappointing. Having said that, it was a lovely hotel, with lovely staff and the basement room was the best dog-friendly accommodation we’ve had. Hoping to stay again next year but would want assurance we could eat a bit later.

Posted by , from cheshire on 3 Jan 2018

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3 out of 5
Warm day and both radiators in with no way to control temperature. A standard room was very small but also very warm. Even with window open all night the temperature was uncomfortable and we struggled to sleep. Bed was double not kingsize so very small for the cost of the room.

Posted by on 3 Apr 2017

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About the Hotel du Vin & Bistro Harrogate

Location Prospect Place, Harrogate, England HG1 1LB

Renovations + Closures

This property is closed from 24 March 2020 to 14 June 2020 (dates subject to change).

Property Features

Hotel du Vin & Bistro Harrogate offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Event space at this hotel measures 1582 square feet (147 square metres) and includes conference rooms. Spa services, tour or ticket assistance, and dry cleaning/laundry services are also featured at the business-friendly Hotel du Vin & Bistro Harrogate. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Harrogate hotel is smoke free.

  • 48 guestrooms or units
  • 1582 sq ft of conference space
  • 147 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Leeds (LBA-Leeds Bradford) (19.9 km / 12.4 mi)
  • Train station: Harrogate Station (1.1 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel du Vin & Bistro Harrogate offers 48 forms of air-conditioned accommodation with minibars and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Shower and tub combination
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8 AM to 10 AM.

Bistro du Vin – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

24-hour room service is available.

Spa Services

Spa du Vin has massage/treatment rooms. Services include hot stone massages, facials, body scrubs and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

  • Hot stone massage
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 10 per accommodation, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Service animals are exempt from fees/restrictions

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: GBP 16.95 per person (approximately)
  • Self-parking fee: GBP 10 per day
  • Pet fee: GBP 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bistro Harrogate
  • Harrogate Bistro
  • Hotel Vin
  • Hotel Vin & Bistro Harrogate
  • Vin Bistro Harrogate
  • Hotel Vin Bistro Harrogate
  • Hotel du Vin Bistro Harrogate
  • Du Vin & Bistro Harrogate
  • Hotel du Vin & Bistro Harrogate Hotel
  • Hotel du Vin & Bistro Harrogate Harrogate
  • Hotel du Vin & Bistro Harrogate Hotel Harrogate

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.