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4.2 out of 5

"Hotel was easy to find, parking is a little pricey but parking is limited on the streets in that location. The hotel is only short walk from the main ... " More

By a verified traveller on Tue 24 Jul 2018

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Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£64* Per night/room 18 Jul - 19 Jul

Superior Room (New Style)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room (2 adults + 2 children)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Terrace

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the spacious rooms at NH Heidelberg. During your stay, you'll be within walking distance of Neckar Valley-Odenwald Nature Park. Enjoy features like free WiFi in public areas, plus 2 restaurants and a fitness centre. Built in 2001, this 4-star hotel has 174 rooms over 5 floors. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with flat-screen TVs, minibars and room service
  • Free WiFi
  • Enjoy Italian cuisine while dining at Gallo NerO
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • 9 minutes by car from Heidelberg Castle and 15 minutes from SAP Arena
  • Cats and dogs welcome for a fee (restrictions apply)

NH Heidelberg ratings based on 41 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for NH Heidelberg

Everyone (9) Couples (10) Business (2) Family (10) Other (3) Friends (5)
5 out of 5

Elegant hotel

Pros: Modern look inside, nice breakfast and very clean rooms and hotel in general.
Cons: Very little.
Location: Restaurants and cafes close to hotel.
Hotel was easy to find, parking is a little pricey but parking is limited on the streets in that location. The hotel is only short walk from the main pedestrian area with plenty of restaurants and bars nearby.

Posted by , from Ireland on 24 Jul 2018

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Comment from Hotel Management

21 Aug 2018 by NH Heidelberg

Dear Jacko, thank you for your time and effort to tell us your impressions about your stay at the NH Hotel in Heidelberg. Individual service and costumer orientation is very important for us. It is our utmost desire to make our guest feel comfortable and welcome in our hotel. We would be delighted to welcome you again at the NH Heidelberg. Kind regards,

3 out of 5

NH Heidelberg 'good and not so good'

Location, room and cleanliness were very good. The hotel lacks good service. We did not get our breakfast as they hadn't collected our order. We could not print our boarding cards as their printer wasn't working and the waitress in the bar got all orders wrong. Nobody apologised either, bad customer service.

Posted by on 2 May 2013

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4 out of 5

NH nice hotel

Very clean and quite hotel. Excellent breakfast with wide variety of choices. Okay location about 10 minutes from the Old Town. Staff were extremely helpful-all of them being fluent in English.

Posted by on 26 Feb 2013

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5 out of 5
Es war alles rundum perfekt. Klasse Hygienekonzept

Posted by , from Hannover on 12 Sep 2020

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5 out of 5
Hoch motiviertes Team hat um 23.00 Uhr noch einen Zimmewechsel ermöglicht. Danke für den Einsatz der Rezeptionisten. Aufmerksamer Service.

Posted by , from Hannover on 14 Jul 2020

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4 out of 5

Posted by on 20 Jan 2020

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Comment from Hotel Management

22 Jan 2020 by Deputy Hotel Director

Dear guest, Thank you very much for taking the time to share your positive rating regarding your stay with us. We are looking forward to welcome you again in the future. Please don´t hesitate to contact us in case of any questions or suggestions. Your team at NH Hotel Heidelberg

4 out of 5
Gut Lage zwischen Bahnhof und Altstadt, beides zu Fuss erreichbar. Gute Zimmergrösse. Grosse, gute Auswahl beim Frühstücksbuffet

Posted by on 23 Dec 2019

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Comment from Hotel Management

18 Jan 2020 by Deputy Hotel Director

Lieber Gast, vielen Dank für die ausgezeichnete Bewertung Ihres Aufenthaltes in unserem Hause! Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen und stehen Ihnen in der Zwischenzeit gern für Fragen oder Anregungen zur Verfügung. Ihr Team des NH Hotels Heidelberg

4 out of 5
Bon etablissment est in une bonne position. A conseiller

Posted by on 8 Aug 2019

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Comment from Hotel Management

2 Oct 2019 by Deputy Hotel Director

Cher client, Merci pour la très bonne évaluation de votre séjour chez nous! Nous sommes impatients de vous accueillir bientôt et serons heureux de répondre à vos questions ou suggestions. Votre équipe à l'hôtel NH Heidelberg

3 out of 5
Im Zimmer herrschte leider eine Temperatur von nur rund 1o Grad. Die Klimanalage hate wenig Einfluss darauf.

Posted by on 24 Jan 2019

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Comment from Hotel Management

24 Nov 2019 by Deputy Hotel Director

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Hause zu bewerten. Wir bedauern, dass wir Ihre Erwartungen nicht vollständig erfüllen konnten und möchten uns für die entstandenen Unannehmlichkeiten durch die geringe Zimmertemperatur höflichst bei Ihnen entschuldigen. Bitte geben Sie bei technischen Mängeln im Zimmer umgehend an der Rezeption Bescheid, damit wir diese sofort beseitigen können. Wir hoffen, Sie in der Zukunft erneut bei uns begrüßen zu dürfen und verbleiben bis dahin Mit freundlichen Grüßen Ihr Team im NH Heidelberg

5 out of 5

Posted by on 29 Oct 2018

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Property Features

NH Heidelberg offers its guests a sauna and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business centre. Event space at this hotel measures 355 square feet (33 square metres) and includes conference rooms. A terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly NH Heidelberg. Parking is available for a fee. This 4-star Heidelberg hotel is smoke free.

  • 174 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 dining venues
  • 355 sq ft of conference space
  • 33 sq. m of conference space
  • Built in 2001
  • Bar or lounge
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Frankfurt Airport (FRA)
  • Train station: Heidelberg Central Station (1 km / 0.6 mi)
  • Metro station: Heidelberg Seegarten Tram Stop (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

NH Heidelberg offers 174 forms of accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 40-inch Flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Combined shower/bath
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:00 AM to 11:00 AM.

Gallo NerO – This restaurant specialises in Italian cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting).

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property offers health screenings for COVID-19. Antigen screening is available for EUR 30 per person. Fee is waived for German citizens with proof of residency.

Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 25.0 per night.

Pet Policy

  • Pets: EUR 25 per pet, per stay
  • Only dogs and cats are allowed
  • Weight limit: 55 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts credit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts credit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast.

  • Credit card pre-authorisation
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between EUR 19.90 and EUR 24.90 per person (approximately)
  • Self-parking fee: EUR 24.00 per night
  • Pet fee: EUR 25 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: EUR 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel NH Heidelberg
  • Heidelberg Nh Hotel
  • NH Heidelberg Hotel
  • NH Heidelberg Heidelberg
  • NH Heidelberg Hotel Heidelberg

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.